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Added 26 mins ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 26 mins ago
AI
Engineering - Flight Software Engineer
Aversan Inc.
Brampton, ON
- $112,000 to $140,000 CAD / year
- Full-time
Mentor and coach junior engineers by providing technical guidance, explaining design trade-offs, and supporting their professional development.
Added 26 mins ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
You'll be providing technical 2D maps, figures, charts and presentation posters to support proposals and reports, on a wide variety of projects collaborating with colleagues around the…
Added 26 mins ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
You'll be providing technical 2D maps, figures, charts and presentation posters to support proposals and reports, on a wide variety of projects collaborating with colleagues around the…
Added 26 mins ago
AL
Proposal Specialist
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Surrey, BC
- Full-time
…competitive RFPs, and strategic pursuits requiring advanced technical and commercial…
Added 55 mins ago
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Intermediate Architectural Technologist
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
THE COMPANY: FAAS Architecture is a dynamic, fast paced design firm. Office culture is as valuable to us as excellent design and technical documentation that translates into great buildings.
Added 1 hour ago
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Principal Mechanical Engineer
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- Full-time
Support procurement activities by developing RFQs, leading technical bid evaluations, and providing recommendations for vendor selection.
Added 1 hour ago
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Qualcomm
Ottawa, ON
- Full-time
Mentor junior and senior engineers, promoting technical excellence and verification best practices across the organization.
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Senior Data Engineer
Livingston International
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Provide technical mentorship to junior and intermediate data engineers, and contribute to engineering standards, documentation, and code review practices.
Added 1 hour ago
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Technician II Service
Paladin Technologies
Toronto, ON
- Full-time
Provide customer with training for proper system usage, and respond to technical inquiries
Added 1 hour ago
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Security Technician - Service YYC
Convergint
Calgary, AB
- Full-time
Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
Added 1 hour ago
DT
Senior Android Engineer – Mobile Design Systems
Diligente Technologies
Canada
- Contract
Mentor junior engineers and provide technical guidance.
Added 1 hour ago
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Staff Data Scientist, AI Evaluations Platform
Royal Bank of Canada
Montreal, QC
- Full-time
…scorers, human evaluation, and measurement frameworks, providing technical guidance to junior team…
Added 1 hour ago
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Software Engineer
Found People Inc.
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
We're partnering with a leading Toronto-based private equity investment firm to hire two Software Engineers (Junior and Intermediate) for its growing Technology & Data team.
Added 1 hour ago
Security Technician - Service YYC
Convergint Technologies Ltd
Calgary, AB
Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
Added 2 hours ago
Junior Accounts Payable Administrator, The Floor Show
Qualico Developments Canada Ltd.
Winnipeg, MB
Reporting to the Accounting Manager, as the Junior Accounts Payable Administrator you are responsible for accounts payable activities. You ensure the timely and accurate payment of invoices…
Added 2 hours ago
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Senior Buyer - Machining & Fabrication
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Southgate, ON · Sudbury, ON · Barrie, ON · North Bay, ON · Collingwood, ON
- $78,000 to $90,000 CAD / year
- Full-time
About the Position: The Senior Commodity Buyer provides strategic and technical procurement leadership for machined and fabricated components. The role develops and executes long-term…
Added 2 hours ago
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Junior Accounts Payable Administrator, The Floor Show
The Floor Show Winnipeg
Winnipeg, MB
- Full-time
Reporting to the Accounting Manager, as the Junior Accounts Payable Administrator you are responsible for accounts payable activities. You ensure the timely and accurate payment of invoices…
Added 2 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
Provide technical support, user training, and guidance on supported communication technologies, mobile devices, and telephony solutions.
Added 2 hours ago
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Senior Execution Engineer
Enbridge
Regina, SK · Sherwood Park, AB · Calgary, AB
- Full-time
In this role, you will provide technical engineering leadership and project execution expertise to support the safe, efficient delivery of capital maintenance and operational projects…
Added 2 hours ago
A
Hydrogeologist
AECOM
Winnipeg, MB
- $115,000 to $180,000 CAD / year
- Full-time
…is an enthusiastic, team-oriented professional with strong technical capabilities and experience in physical and contaminant hydrogeology. In this role, you will work with our experienced…
Added 2 hours ago
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Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $171,000 to $257,000 CAD / year
- Full-time
Mentor junior team members and participate in technical knowledge-sharing events, such as tech talks, boot camps, and community events.
Added 2 hours ago
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Junior Support Engineer
TDSB Community Services
Mississauga, ON
- Full-time
Record all support activities, progress, actions, and status tasks within Ticketing system. Provide clear and detailed closure comments for customer review. Document resolution activities…
Added 2 hours ago
A
Software Dev Engineer, AFFS - ARS (Amortization Runtime Subledger)
Amazon
Vancouver, BC
- Full-time
Mentor junior engineers and raise technical standards through code reviews, design discussions, and best practices
Added 3 hours ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the…

General Dynamics Missions System International

Technical Infrastructure Analyst, Junior

1120 68 Ave NE #110, Calgary, AB T2E 8S5, Canada, Calgary, AB, T2E 8S5, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

Build bold. Deliver impact. Win together.

At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve.

If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

Job Description

We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the Calgary location, providing friendly, reliable, and timely support to local employees while working closely with the broader IT team. The role includes service desk and desktop support, endpoint support, local IT inventory coordination, and support for asset lifecycle activities.

Primary Responsibilities

Act as the primary IT support resource for the Calgary location, independently triaging, prioritizing, troubleshooting, and resolving local IT incidents and service requests.
Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
Prepare, deploy, configure, harvest, repair, and coordinate disposal of IT assets in accordance with company standards and security requirements.
Install, configure, and troubleshoot endpoint hardware, operating systems, desktop applications, peripherals, printers, video conferencing equipment, and mobile devices.
Support endpoint management activities, including software deployment, patching, anti-virus, encryption, wireless connectivity, remote access, and remediation of security issues.
Maintain local inventory and asset records, including receiving, tracking, storage, movement, lifecycle updates, reconciliation, and coordination with procurement, asset management, facilities, and other internal teams.
Create and maintain service desk scripts, procedures, work instructions, asset records, and knowledge base content as needed.
Collaborate with service desk, infrastructure, endpoint management, cybersecurity, procurement, facilities, vendors, and other internal service providers to resolve issues and support site needs.

Initiative & Accountability

Take initiative on primary duties, proactively manage the Calgary support workload, and identify opportunities to improve local service delivery.
Work independently as a key local IT point of contact while balancing immediate customer needs with operational priorities, inventory responsibilities, and enterprise IT standards.
Exercise sound judgment within generally defined parameters, escalating issues or seeking guidance when appropriate.
Identify, document, and report issues impacting assigned tasks, the local support environment, inventory, or service delivery.

Communication & Customer Service

Communicate clearly and professionally with customers who may be experiencing technical difficulties.
Provide clear ticket notes, status updates, documentation, and handoffs to support effective service delivery across teams.
Build productive relationships with internal customers, vendors, management, and internal service providers.
Demonstrate strong verbal and written communication skills and a strong customer service mindset.

Qualifications

Related college diploma in computer science, computer systems, information technology, or a related field. A professional designation or relevant certification is an asset.
Experience providing service desk support, including incident intake, ticket documentation, prioritization, first-level troubleshooting, escalation, and customer follow-up.
Practical experience supporting Microsoft Windows desktop environments, Microsoft 365 applications, desktop and laptop hardware, mobile devices, printers, peripherals, and video conferencing tools.
Working knowledge of endpoint management and deployment tools such as Microsoft SCCM or equivalent technologies.
Working knowledge of Active Directory, VPN technologies, remote access tools, wireless connectivity, encryption, anti-virus, patching, and endpoint security remediation.
Familiarity with Microsoft Azure services, Microsoft Server environments, IT ticketing systems, and scripting or automation tools is an asset.
Ability to install, configure, troubleshoot, and support a wide range of endpoint software, hardware, operating systems, and business applications.
Ability to manage local IT inventory, support hardware ordering and receiving, track asset lifecycle activity, reconcile records, and coordinate with other teams to maintain accurate asset information.
Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
Applies learned skills and knowledge to most tasks associated with the job family and completes diverse, moderately complex assignments within defined policy and objectives.
Experience working with or familiarity with AI/ML models is preferred.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

The hiring range for this position is $65,000 - $75,000 CAD annually. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

Relevant experience
Technical and non-technical skills
Education and certifications

Benefits
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation
If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].

Closing Date
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Employment Type: Fulltime-Regular

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More about this job

Responsibilities

The successful candidate will serve as the primary IT support resource for the Calgary location, managing incident triage, troubleshooting, and service desk requests. They will also oversee local IT inventory, asset lifecycle activities, and the configuration of endpoint hardware and software.

Requirements

Candidates must possess a related college diploma in computer science or information technology and have practical experience with Windows desktop environments and endpoint management tools. The role requires the ability to obtain and maintain a Canadian government security clearance.

Skills

Desktop support
Service desk
IT inventory management
Hardware troubleshooting
Microsoft Windows
Microsoft 365
Endpoint management
Microsoft SCCM
Active Directory
VPN
Encryption
Anti-virus
Patching
Video conferencing equipment
Asset lifecycle management
Technical documentation

Benefits

Medical coverage
Dental coverage
Vision coverage
Virtual care services
Employee & family assistance program
Fitness facilities
RRSP access
Vacation
Parental leave
Sick leave
Disability programs
Educational assistance
Professional membership reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Infrastructure Analyst
Desktop Support
IT Support
Service Desk
Microsoft Windows
Microsoft 365
SCCM
Active Directory
VPN
Endpoint Management
Asset Management
Hardware Troubleshooting
Cybersecurity
Inventory Management
Video Conferencing
Mobile Devices
Encryption
Patching
Anti-virus
IT Ticketing
Automation
Azure
Scripting
Security Clearance
Canadian Controlled Goods
Defence
Security
Infrastructure
Hardware
Software Deployment

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