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2D FX Supervisor
Stellar Creative Lab
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
…connected team, prioritizing open communication over anyone working in isolation. We value honesty, creativity, and looking out for one…
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AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
You will enjoy innovative work in a creative and dynamic work environment, working with leading technologies, and opportunities for continued professional development.
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Video Producer, World News, Jerusalem (English Services)
CBC/Radio-Canada
Ottawa, ON
- Full-time
…bureaus and journalists with Radio-Canada, who will also be working in the Jerusalem…
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People Advisor II
Worley
Edmonton, AB
- Full-time
…CLAC entity. The successful candidate will have experience working within a CLAC environment and a solid understanding of collective bargaining agreements and applicable employment…
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Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
The Workday Solutions Senior Manager is the functional backbone and people leader for RBC's Workday platform, accountable for its Design integrity - configuration, integrations, data model,…
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Personal Banking Associate
TD
Kelowna, BC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
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Assistant Branch Manager Trainee
TD
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- Full-time
A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills.
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Personal Banking Associate Trainee (Full time)- Champlain, Montreal
TD
Montreal, QC
- Full-time
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Manager - Accounting Policy and Advisory
TD
Toronto, ON
- Full-time
…issuances. This includes the development and maintenance of strong working relationships with various internal stakeholders within the Bank to deliver consolidated shareholder reports and…
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Senior Systems Specialist, FP&A
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 21 mins ago
TO
Camp Coordinator - Inclusion
Town of Oakville
Oakville, ON
- Part-time
Train, supervise, guide and evaluate the Senior Leader, Inclusion Support Workers, and Playleaders in their program planning capacity and its implementation for program participants.
Added 21 mins ago
TO
Camp Senior Leader - Inclusion
Town of Oakville
Oakville, ON
- Part-time
Reporting to Full-Time town staff and the Camps Area Coordinators - Inclusion, the Senior Leader - Inclusion assists in the operation, delivery, and on-site administration of the Town of…
Added 21 mins ago
TO
Camp Senior Leader
Town of Oakville
Oakville, ON
- Part-time
Reporting to full-time town staff and the Camp Coordinator, the Senior Leader assist in the operation, delivery, and on-site administration of the Town of Oakville camp programs.
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TO
Camp Playleader
Town of Oakville
Oakville, ON
- Part-time
Reporting to the on-site Senior Leader, the Playleader will assist the on-site Camp Coordinator and full-time staff in the operation and delivery of camp programs.
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Financial Manager
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Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
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Engineering Team Leader (PET HR)
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…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
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Added 21 mins ago
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Designer, Development (Electrical)
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Bolton, ON
- Full-time
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Sr Manager, FP&A – Hydronics
Carrier
Waterloo, ON
- $136,000 to $186,000 CAD / year
- Full-time
…professionals supporting the business. This position will support P&L, working capital, and cash functions and provide support to leadership in various strategic initiatives. This position…
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Personal Banking Associate
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- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
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Senior Manager, Lending Fraud Strategy
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Toronto, ON · FCP
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…of our lending fraud strategy. We're looking for a seasoned leader who can navigate ambiguity, influence across the organization, and turn complex challenges into practical solutions. In…
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Personal Banking Associate
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Senior Technical Lead
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Toronto, ON · FCP
- Full-time
…stability, and continuous improvement of strategic platforms while working with cutting-edge technologies including Generative AI, OpenSearch, Dynatrace, Oracle/SQL, Mainframe ecosystems,…
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Physical Therapist Degree Senior
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager, The Physical Therapist – Degree - Senior will act as the clinical leader for the Saskatchewan Surgical Pathways. The incumbent will provide…
Added 21 mins ago
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Physical Therapist Degree Senior
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager, The Physical Therapist – Degree - Senior will act as the clinical leader for the Saskatchewan Surgical Pathways. The incumbent will provide…

General Dynamics Missions System International

Technical Infrastructure Analyst, Junior

1120 68 Ave NE #110, Calgary, AB T2E 8S5, Canada, Calgary, AB, T2E 8S5, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

Build bold. Deliver impact. Win together.

At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve.

If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

Job Description

We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the Calgary location, providing friendly, reliable, and timely support to local employees while working closely with the broader IT team. The role includes service desk and desktop support, endpoint support, local IT inventory coordination, and support for asset lifecycle activities.

Primary Responsibilities

Act as the primary IT support resource for the Calgary location, independently triaging, prioritizing, troubleshooting, and resolving local IT incidents and service requests.
Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
Prepare, deploy, configure, harvest, repair, and coordinate disposal of IT assets in accordance with company standards and security requirements.
Install, configure, and troubleshoot endpoint hardware, operating systems, desktop applications, peripherals, printers, video conferencing equipment, and mobile devices.
Support endpoint management activities, including software deployment, patching, anti-virus, encryption, wireless connectivity, remote access, and remediation of security issues.
Maintain local inventory and asset records, including receiving, tracking, storage, movement, lifecycle updates, reconciliation, and coordination with procurement, asset management, facilities, and other internal teams.
Create and maintain service desk scripts, procedures, work instructions, asset records, and knowledge base content as needed.
Collaborate with service desk, infrastructure, endpoint management, cybersecurity, procurement, facilities, vendors, and other internal service providers to resolve issues and support site needs.

Initiative & Accountability

Take initiative on primary duties, proactively manage the Calgary support workload, and identify opportunities to improve local service delivery.
Work independently as a key local IT point of contact while balancing immediate customer needs with operational priorities, inventory responsibilities, and enterprise IT standards.
Exercise sound judgment within generally defined parameters, escalating issues or seeking guidance when appropriate.
Identify, document, and report issues impacting assigned tasks, the local support environment, inventory, or service delivery.

Communication & Customer Service

Communicate clearly and professionally with customers who may be experiencing technical difficulties.
Provide clear ticket notes, status updates, documentation, and handoffs to support effective service delivery across teams.
Build productive relationships with internal customers, vendors, management, and internal service providers.
Demonstrate strong verbal and written communication skills and a strong customer service mindset.

Qualifications

Related college diploma in computer science, computer systems, information technology, or a related field. A professional designation or relevant certification is an asset.
Experience providing service desk support, including incident intake, ticket documentation, prioritization, first-level troubleshooting, escalation, and customer follow-up.
Practical experience supporting Microsoft Windows desktop environments, Microsoft 365 applications, desktop and laptop hardware, mobile devices, printers, peripherals, and video conferencing tools.
Working knowledge of endpoint management and deployment tools such as Microsoft SCCM or equivalent technologies.
Working knowledge of Active Directory, VPN technologies, remote access tools, wireless connectivity, encryption, anti-virus, patching, and endpoint security remediation.
Familiarity with Microsoft Azure services, Microsoft Server environments, IT ticketing systems, and scripting or automation tools is an asset.
Ability to install, configure, troubleshoot, and support a wide range of endpoint software, hardware, operating systems, and business applications.
Ability to manage local IT inventory, support hardware ordering and receiving, track asset lifecycle activity, reconcile records, and coordinate with other teams to maintain accurate asset information.
Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
Applies learned skills and knowledge to most tasks associated with the job family and completes diverse, moderately complex assignments within defined policy and objectives.
Experience working with or familiarity with AI/ML models is preferred.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

The hiring range for this position is $65,000 - $75,000 CAD annually. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

Relevant experience
Technical and non-technical skills
Education and certifications

Benefits
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation
If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].

Closing Date
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Employment Type: Fulltime-Regular

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More about this job

Responsibilities

The successful candidate will serve as the primary IT support resource for the Calgary location, managing incident triage, troubleshooting, and service desk requests. They will also oversee local IT inventory, asset lifecycle activities, and the configuration of endpoint hardware and software.

Requirements

Candidates must possess a related college diploma in computer science or information technology and have practical experience with Windows desktop environments and endpoint management tools. The role requires the ability to obtain and maintain a Canadian government security clearance.

Skills

Desktop support
Service desk
IT inventory management
Hardware troubleshooting
Microsoft Windows
Microsoft 365
Endpoint management
Microsoft SCCM
Active Directory
VPN
Encryption
Anti-virus
Patching
Video conferencing equipment
Asset lifecycle management
Technical documentation

Benefits

Medical coverage
Dental coverage
Vision coverage
Virtual care services
Employee & family assistance program
Fitness facilities
RRSP access
Vacation
Parental leave
Sick leave
Disability programs
Educational assistance
Professional membership reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Infrastructure Analyst
Desktop Support
IT Support
Service Desk
Microsoft Windows
Microsoft 365
SCCM
Active Directory
VPN
Endpoint Management
Asset Management
Hardware Troubleshooting
Cybersecurity
Inventory Management
Video Conferencing
Mobile Devices
Encryption
Patching
Anti-virus
IT Ticketing
Automation
Azure
Scripting
Security Clearance
Canadian Controlled Goods
Defence
Security
Infrastructure
Hardware
Software Deployment

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