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General Magic

Forward Deployed Broker

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Who we are

For decades, insurance software has been built around rigid forms, portals and call centers that create friction for customers and drag for teams. Even as AI has advanced, most insurance work is still manual, slow and spread across disconnected systems.

General Magic builds AI agents that handle quoting, follow-ups, document collection, verification, claims intake and broker communication, connected directly to carrier, MGA and broker systems. Some of Canada's largest brokerages use our products today. We've raised $7.2M USD from Radical Ventures, a16z and several AI luminaries. We work onsite in Toronto five days a week.

The role

As a Forward Deployed Broker, you're the insurance expert on our customer team. You'll work side by side with brokerages as they roll out General Magic, making sure our agents fit how brokers actually work, and you'll bring what you learn back to our product and engineering teams.

In this role, you will

Lead onboarding and rollout of our products at brokerage customers
Train brokers and account managers, and help them build new habits around AI
Map real brokerage workflows like quoting, renewals, endorsements and claims, and spot where AI helps most
Review agent outputs for accuracy against carrier rules, wordings and appetite
Turn broker feedback into clear product requirements with our engineers

For this role, you should have

Hands-on experience working in a brokerage, personal or commercial lines
An active or recent broker licence (for example RIBO in Ontario)
Working knowledge of carriers, broker management systems and day-to-day brokerage operations
Clear, confident communication with brokers, principals and technical teams
Curiosity about AI and comfort working in a fast-moving startup

Nice to have

Experience with Applied Epic or other broker management systems
Experience in a training, implementation or operations role

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More about this job

Responsibilities

You will lead the onboarding and rollout of AI products at brokerage customers while training staff on new workflows. Additionally, you will map brokerage processes and translate user feedback into clear product requirements for the engineering team.

Requirements

Candidates must have hands-on experience in a brokerage with an active or recent broker license. You should possess a working knowledge of carrier operations and broker management systems, along with strong communication skills.

Skills

Insurance
Brokerage Operations
AI Agents
Product Onboarding
Training
Workflow Mapping
Claims Intake
Broker Management Systems
Applied Epic
Carrier Relations
Technical Communication
Product Requirements
Customer Success

Visa sponsorship

Not detected in the job text

Keywords

Insurance Software
AI Agents
Brokerage
Quoting
Renewals
Endorsements
Claims Intake
Broker Management Systems
Applied Epic
Onboarding
Product Requirements
Carrier Rules
Wordings
Appetite
Startup
Operations
Implementation
Training
RIBO
Commercial Lines
Personal Lines

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