Revenue Operations Manager

Revenue Operations Manager

Generis is proudly ranked on;

2026 - Canada’s Top Growing Companies - The Globe and Mail

2025 - The America’s Fastest-Growing Companies - Financial Times

2024 - Canada’s Top Growing Companies - The Globe and Mail

2020 - The America’s Fastest-Growing Companies - Financial Times

2020 - Growth List of Canada’s Fastest-Growing Companies - Canadian Business and Maclean’s

2020 - Canada’s Top Growing Companies - The Globe and Mail

2019 - Canada’s Top Growing Companies - The Globe and Mail

WHO WE ARE: Generis organizes and delivers industry leading B2B conferences allowing business leaders to discuss, learn and network. Our focus on transforming the way people connect has allowed us to work with exciting brands such as Amazon, Johnson & Johnson, NASA, Google, Lockheed Martin and more!

Generis was formed with the vision of redefining how knowledge transfer and face-to-face interactions take place. We see an opportunity to enhance the partnership experience by understanding how executives and professionals create and sustain successful relationships. Our commitment to delivering world-class content and connecting business ideas with relationship opportunities is the Generis experience. We are thrilled to have expanded our operations across both the North American and European markets!

The Role:

The Revenue Operations Manager is responsible for being the key driver of success in breaking down operational silos and building up a central hub for revenue enablement, insights, training, tools, and operations. Working closely with the New Business, Marketing, Account Management, Finance, and Operations teams, the Revenue Operations Manager will proactively identify and address gaps through robust process and training foundations.

Duties and Responsibilities:

• You’ll work across the business at both macro and micro levels, contributing to both strategic business objectives and tactical program design, while managing resources to ensure every outcome aligns with the needs of the business
• You’ll remove friction from reps, supporting the Sales team’s high velocity, high throughput system of deal-making and closing
• You’ll enable the Sales team to close more business, faster, with fewer resources through a strong onboarding program and continuous training programs on the product and our sales process
• You’ll empower our Revenue leadership team with robust and accurate data management and reporting in our CRM (Salesforce) to support both day-to-day insights and strategic analysis
• You’re responsible for managing and administering the tech stack used by Sales (primarily) and Marketing (secondarily)–from enabling the team through admin powers to designing the user experience and usage of these tools on your own or with third-party architects or consultants
• You’ll be integral to the creation of a Sales Knowledge Base: this includes creating templates, workflows, policies, and documentation to streamline the sales process
• To get to this point, you'll need to do these three things:
• Spearhead the overhaul of our current sales training and onboarding programs with the goal of reducing ramp time, increasing product knowledge, and equipping reps with the tools they need to close deals
• Work in lockstep with the VP of Revenue, Finance Director, Global Director of Partnerships and our Marketing Manager to standardize and improve work flows
• Become the go-to expert on all data accuracy and organization in our CRM

Role Qualifications:

• You have more than two years of experience providing revenue operations support from complex, mission-critical processes to tactical day-to-day administration
• You have substantial experience with Salesforce CRM, from building reports and dashboards to designing deal flows, integrating new technologies, as well as adding/removing objects and fields from workflows
• You’re a self-starter and thrive in creating processes and building from the ground up
• You understand the importance of world-class onboarding and training programs and have contributed to these kinds of programs before
• You can point to more than a handful of internal stakeholders who sing your praises when talking about the intelligent, collaborative, and effective way you worked with them through challenging situations
• You have a number of wins you can share where projects you initiated drove measurable improvement in critical KPIs of the business
• You effectively set and manage expectations with external and internal stakeholders
• You’re strong with numbers and are highly analytical. You know how to story-tell with data to share relevant insights and recommendations to drive key revenue decisions
• You possess strong systems thinking and holistically design solutions that consider how each component interacts with the next, connecting the dots far and wide to provide the best outcome for the business
• You ask thoughtful questions to understand existing systems and problems–starting with uncovering the root cause of problems and taking the time to experiment to find the answer rather than guess at the answer
• You’re constantly working on improving yourself and identifying opportunities for growth. You proactively ask for feedback from your stakeholders, manager, and peers to bring awareness to your blindspots
• You have experience creating training materials and delivering training in a memorable and engaging way
• You are Salesforce Admin Certified

Benefits & Bonuses:

• Top performers will fast-track their career progression into leadership opportunities
• Incentives and opportunity for travel to participate in our business summits
• Health benefits after 3-months of employment + annual health spend account
• Monthly company-wide town hall meeting with announcements, awards and social festivities