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Genetec

Analyste principal de données / Senior Data Analyst - CX

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English · French
Posted: Sep 29, 2026

Original job description

English section of this bilingual listing.

Job Overview:

Genetec is currently seeking a Senior Data Analyst for its Customer Experience (CX) organization. We are seeking a dynamic and responsive individual who can thrive in a fast-paced and lively environment and transform complex data into actionable insights.

In this role, the candidate will support the CX Shared Services (CXSS) team as a key contributor to the entire lifecycle of reporting and analytics efforts - from gathering requirements and extracting data to creating and delivering automated reports. This role will help Genetec's CX organization distinguish itself by providing its team members with detailed metrics, in-depth and accurate data analysis and calculations, and clear presentations that drive decision-making. These reports, analyses, and presentations will be closely related to the performance of our CX operations, with data sourced from databases across different systems (CRM, ERP, Web Portal, IVR, Chat, etc.). This role requires strong skills in data integration, validation, and interpretation.

Your day at a glance:

Gather requirements for analysis, reports, and presentations from various stakeholders within the CX organization and translate them into technical specifications
Design and deliver reports, KPIs, and visualizations, ensuring data integrity across multiple sources
Extract, compile, and aggregate data from multiple data sources to be presented in an easy and intuitive format, which will be displayed in reports and presentations
Compile the requirements of recurring reports for their automation in Power BI and assist with their testing once developed
Collaborate with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication, and resolution of blockers
Support the generation of timely and ad-hoc reports based on data from different sources
Work in collaboration with different departments to ensure accuracy of the reports
Work on multiple initiatives at once and prioritize tasks according to the upcoming deliverables

This position requires great attention to detail, the ability to harmonize information and transform it into a simple and easy-to-understand format in terms of both layout and presentation, while also being able to communicate it clearly and concisely.

What makes you a great fit:

Bachelor's degree in Computer Science, Software Engineering, Finance, or Business with an operational analysis background, or equivalent experience
5+ years of relevant working experience
3+ years of experience working in reporting or analytics
Excellent analytical and presentation skills
Strong organizational skills
Possess good time management and prioritization skills
Customer-oriented
Be able to work under pressure and meet strict deadlines
Motivated to work in a fast-paced environment
Be able to work in a team environment as well as independently
Fluent in French and English, both verbal and written

Your technical expertise:

Advanced Power BI Desktop and intermediate Power BI Service knowledge
Strong proficiency in DAX (Data Analytics Expressions)
Experience with data extraction and manipulation with the use of SQL queries, CRM Advanced Find, and existing Power BI reports
Familiar with database and data warehousing concepts
Advanced knowledge of the Microsoft suite (Word, Excel & PowerPoint)
Knowledge of CRM and Finance & Operations systems (MS Dynamics 365) is an asset

Let's talk perks!

Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Onsite fitness facility with personal trainer, and multiple wellness and health workshops

If you'd like to see what the work environment at Genetec looks like, check out our corporate video: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Read the full bilingual original

Aperçu du poste :

Genetec recherche actuellement un analyste principal de données pour son organisation dédiée à l'expérience client (CX). Nous recherchons une personne dynamique et réactive, capable de s'épanouir dans un environnement dynamique et animé, et de transformer des données complexes en informations exploitables.

À ce poste, le candidat apportera son soutien à l'équipe CX Shared Services (CXSS) en jouant un rôle clé dans l'ensemble du cycle de vie des activités de reporting et d'analyse, depuis la collecte des besoins et l'extraction des données jusqu'à la création et la diffusion de rapports automatisés. Ce poste permettra à l'organisation CX de Genetec de se démarquer en fournissant à ses collaborateurs des indicateurs détaillés, des analyses et des calculs approfondis et précis, ainsi que des présentations claires facilitant la prise de décision. Ces rapports, analyses et présentations seront étroitement liés aux performances de nos opérations CX, les données provenant de bases de données issues de différents systèmes (CRM, ERP, portail Web, IVR, chat, etc.). Ce poste exige de solides compétences en matière d'intégration, de validation et d'interprétation des données.

Votre journée en un coup d'oeil :

Recueillir les besoins en matière d'analyses, de rapports et de présentations auprès des différentes parties prenantes au sein de l'organisation CX et les traduire en spécifications techniques
Concevoir et fournir des rapports, des indicateurs clés de performance (KPI) et des visualisations, en garantissant l'intégrité des données provenant de multiples sources
Extraire, compiler et agréger des données issues de multiples sources afin de les présenter sous un format simple et intuitif, qui sera utilisé dans les rapports et les présentations
Compiler les exigences relatives aux rapports récurrents en vue de leur automatisation dans Power BI et participer à leur test une fois développés
Élaborer et exécuter des plans de test, résoudre les problèmes et améliorer en continu les rapports et tableaux de bord BI
Collaborer avec les parties prenantes et les équipes techniques internes (par exemple, Digital Information) pour garantir la livraison en temps voulu des modèles de données, une communication claire et la résolution des obstacles
Contribuer à la production de rapports ponctuels et ad hoc basés sur des données provenant de différentes sources
Travailler en collaboration avec différents services pour garantir l'exactitude des rapports
Travailler simultanément sur plusieurs initiatives et hiérarchiser les tâches en fonction des livrables à venir

Ce poste exige un grand souci du détail, la capacité à synthétiser des informations et à les présenter sous une forme simple et claire, tant au niveau de la mise en page que de la présentation, tout en sachant les communiquer de manière claire et concise.

Ce qui fait de vous un excellent candidat :

Baccalauréat en informatique, génie logiciel, finance ou gestion d'entreprise avec une formation en analyse opérationnelle, ou expérience équivalente
Au moins 5 ans d'expérience professionnelle pertinente
Au moins 3 ans d'expérience dans le domaine du reporting ou de l'analyse
Excellentes compétences analytiques et de présentation
Solides compétences organisationnelles
Bonnes compétences en gestion du temps et en hiérarchisation des priorités
Orientation client
Capacité à travailler sous pression et à respecter des délais stricts
Motivation à travailler dans un environnement dynamique
Capacité à travailler aussi bien en équipe qu'en autonomie
Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)

Votre expertise technique :

Connaissances avancées de Power BI Desktop et intermédiaires de Power BI Service
Maîtrise approfondie du langage DAX (Data Analytics Expressions)
Expérience en extraction et manipulation de données à l'aide de requêtes SQL, de la fonction « Recherche avancée » de CRM et des rapports Power BI existants
Bonne maîtrise des concepts liés aux bases de données et au stockage de données
Connaissances avancées de la suite Microsoft (Word, Excel et PowerPoint)
La connaissance des systèmes CRM et Finance & Operations (MS Dynamics 365) est un atout

Voilà ce que nous offrons !

Régime de rémunération attrayant
Programme de remboursement des frais de formation
Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
Café et fruits gratuits à volonté
Espace de stationnement gratuit pour tous les employés
Centre de conditionnement physique sur place avec entraîneur personnel, ainsi que plusieurs ateliers de santé et de bien-être

Si vous souhaitez savoir à quoi ressemble l'environnement de travail chez Genetec, voici le lien vers notre vidéo d'entreprise: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler - votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

---------------------------------------------------------------------------------------------------

Job Overview:

Your day at a glance:

Gather requirements for analysis, reports, and presentations from various stakeholders within the CX organization and translate them into technical specifications
Design and deliver reports, KPIs, and visualizations, ensuring data integrity across multiple sources
Extract, compile, and aggregate data from multiple data sources to be presented in an easy and intuitive format, which will be displayed in reports and presentations
Compile the requirements of recurring reports for their automation in Power BI and assist with their testing once developed
Develop and execute test plans, troubleshoot issues, and continuously improve BI reports and dashboards
Collaborate with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication, and resolution of blockers
Support the generation of timely and ad-hoc reports based on data from different sources
Work in collaboration with different departments to ensure accuracy of the reports
Work on multiple initiatives at once and prioritize tasks according to the upcoming deliverables

What makes you a great fit:

Bachelor's degree in Computer Science, Software Engineering, Finance, or Business with an operational analysis background, or equivalent experience
5+ years of relevant working experience
3+ years of experience working in reporting or analytics
Excellent analytical and presentation skills
Strong organizational skills
Possess good time management and prioritization skills
Customer-oriented
Be able to work under pressure and meet strict deadlines
Motivated to work in a fast-paced environment
Be able to work in a team environment as well as independently
Fluent in French and English, both verbal and written

Your technical expertise:

Advanced Power BI Desktop and intermediate Power BI Service knowledge
Strong proficiency in DAX (Data Analytics Expressions)
Experience with data extraction and manipulation with the use of SQL queries, CRM Advanced Find, and existing Power BI reports
Familiar with database and data warehousing concepts
Advanced knowledge of the Microsoft suite (Word, Excel & PowerPoint)
Knowledge of CRM and Finance & Operations systems (MS Dynamics 365) is an asset

Let's talk perks!

Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Subsidized meals in our amazing Bistro (Les Cordons Bleus)
Free, unlimited coffee and fruits
Private, free parking for all employees
Onsite fitness facility with personal trainer, and multiple wellness and health workshops

If you'd like to see what the work environment at Genetec looks like, check out our corporate video: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Apply About employer

More about this job

Responsibilities

Gather stakeholder requirements and deliver accurate reports, KPIs, visualizations, and presentations using data from multiple systems. Automate and test recurring Power BI reports, troubleshoot and improve dashboards, and collaborate across teams to support timely, reliable CX decision-making.

Requirements

A bachelor's degree in Computer Science, Software Engineering, Finance, or Business with an operational analysis background, or equivalent experience, is required, along with at least five years of relevant experience and three years in reporting or analytics. Candidates should have strong Power BI and DAX expertise, SQL and data-handling experience, excellent analytical and communication skills, and fluency in written and spoken French and English.

Skills

Power BI Desktop
Power BI Service
DAX
SQL
Data Extraction
Data Manipulation
Data Integration
Data Validation
Data Analysis
Data Visualization
Reporting
Database Concepts
Data Warehousing
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Benefits

Flexible Work Schedule
Subsidized Meals
Free Coffee and Fruit
Free Parking
Onsite Fitness Facility
Personal Trainer
Health and Wellness Workshops

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Shared Services
Power BI Desktop
Power BI Service
DAX
SQL
CRM
MS Dynamics 365
Finance and Operations
Data Extraction
Data Manipulation
Data Integration
Data Validation
Data Interpretation
Data Warehousing
Database Concepts
Reporting Automation
Business Intelligence
KPIs
Data Visualization
Dashboard Testing
Test Plans
Ad Hoc Reporting
ERP
Web Portal
IVR
Chat
Stakeholder Requirements
French
English

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