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Genetec

Coordonnateur(trice) contenu technique/ Technical Content Coordinator (CONTRACT)

Montreal, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Apr 4, 2027
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

Please note that this is a 6-month contract**

Job overview:

The mission of Unified Content Services (UCS) is to consistently and continuously deliver a high-value content service and experience that ensures our customers are successful using Genetec services. As part of Genetec's UCS team, the Technical Content Coordinator manages content updates with various content development teams around Genetec and ensures timely and consistent delivery of this content to our various content delivery platforms (CDPs).

Your day at a glance:

Responsibilities include, but are not limited to the following:

Works closely with content development teams and stakeholders to coordinate content updates on our various content delivery platforms.
Coordinates the review and publishing of our knowledge base articles (KBAs).
Support the publishing of content authored by other departments to our CDPs.
Proactively responds to customer issues and feedback on a regular basis.
Supports authors using the CCMS or Azure DevOps.
Regularly tests uploaded content for findability and proper metadata tagging.
Assists the translation team with the delivery of localized technical content, as required.
Performs production activities adhering to document retention and end-of-life policies.
Actively participates in new releases and updates to our content delivery platforms.
Troubleshoots and escalates site issues in a timely and efficient manner.
Sends timely publication updates and downtime notifications about our sites.
Works closely with internal and external customers, providing ongoing support and helping them become comfortable with the features of our CDPs.

What makes you a great fit:

Bachelor's Degree in Communications, Marketing, a related field, or related work experience
At least 1 year of experience in content development or content management
Experience with Content Management Systems (DITA and web) is an asset
Knowledge of version control systems like Git and Subversion is an asset
Excellent oral and written communication skills
Demonstrated multi-tasking and organizational skills in a fast-paced work environment
Experience working with teams and customers residing in other time zones
Basic knowledge of DITA and XML is an asset
Good understanding of the Agile methodology and tools (Microsoft's Team Foundation Server)
Demonstrated the ability to document, track, troubleshoot, and resolve issues in a timely manner
Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Let's talk perks!

Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Onsite fitness facility with personal trainer, and multiple wellness and health workshops

If you'd like to see what the work environment at Genetec looks like, check out our corporate video: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Read the full bilingual original

Veuillez noter que ce poste est un contrat de 6 mois**

Aperçu du poste :

La mission d'Unified Content Services (UCS) consiste à fournir, de manière cohérente et continue, un service et une expérience de contenu à forte valeur ajoutée qui garantissent à nos clients une utilisation optimale des services Genetec. Au sein de l'équipe UCS de Genetec, le coordonnateur du contenu technique gère les mises à jour de contenu en collaboration avec les différentes équipes de développement de contenu de Genetec et veille à ce que ce contenu soit diffusé en temps opportun et de manière cohérente sur nos différentes plateformes de diffusion de contenu (CDP).

Votre journée en un coup d'oeil :

Les responsabilités comprennent, sans s'y limiter, les tâches suivantes :

Travailler en étroite collaboration avec les équipes de développement de contenu et les parties prenantes afin de coordonner les mises à jour de contenu sur nos différentes plateformes de diffusion de contenu
Coordonner la révision et la publication de nos articles de la base de connaissances (KBA)
Faciliter la publication sur nos plateformes de diffusion de contenu (CDP) du contenu rédigé par d'autres services
Répondre de manière proactive et régulière aux problèmes et aux commentaires des clients
Accompagner les auteurs dans l'utilisation du CCMS ou d'Azure DevOps
Vérifie régulièrement la facilité de recherche et l'étiquetage correct des métadonnées du contenu téléchargé
Aide l'équipe de traduction à fournir du contenu technique localisé, au besoin
Effectue des activités de production en respectant les politiques de conservation des documents et de fin de vie
Participer activement aux nouvelles versions et aux mises à jour de nos plateformes de diffusion de contenu
Résoudre les problèmes liés aux sites et les transmettre à ses supérieurs de manière rapide et efficace
Envoyer en temps opportun des mises à jour sur les publications et des avis d'indisponibilité concernant nos sites
Travailler en étroite collaboration avec les clients internes et externes, en leur fournissant un soutien continu et en les aidant à se familiariser avec les fonctionnalités de nos plateformes de diffusion de contenu

Ce qui fait de vous un excellent candidat :

Baccalauréat en communication, en marketing ou dans un domaine connexe, ou expérience de travail équivalente
Au moins 1 an d'expérience dans le développement ou la gestion de contenu
Une expérience avec les systèmes de gestion de contenu (DITA et Web) constitue un atout
La connaissance des systèmes de contrôle de versions tels que Git et Subversion constitue un atout
Excellentes compétences en communication orale et écrite
Capacité avérée à mener plusieurs tâches de front et à s'organiser dans un milieu de travail dynamique
Expérience de travail avec des équipes et des clients situés dans d'autres fuseaux horaires
Une connaissance de base de DITA et de XML constitue un atout
Bonne compréhension de la méthodologie Agile et des outils associés (Team Foundation Server de Microsoft)
Capacité avérée à documenter, suivre, diagnostiquer et résoudre les problèmes en temps opportun
Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)

Voilà ce que nous offrons !

Régime de rémunération attrayant
Programme de remboursement des frais de formation
Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
Café et fruits gratuits à volonté
Espace de stationnement gratuit pour tous les employés
Centre de conditionnement physique sur place avec entraîneur personnel, ainsi que plusieurs ateliers de santé et de bien-être

Si vous souhaitez savoir à quoi ressemble l'environnement de travail chez Genetec, voici le lien vers notre vidéo d'entreprise: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler - votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

Please note that this is a 6-month contract**

Works closely with content development teams and stakeholders to coordinate content updates on our various content delivery platforms.
Coordinates the review and publishing of our knowledge base articles (KBAs).
Support the publishing of content authored by other departments to our CDPs.
Proactively responds to customer issues and feedback on a regular basis.
Supports authors using the CCMS or Azure DevOps.
Regularly tests uploaded content for findability and proper metadata tagging.
Assists the translation team with the delivery of localized technical content, as required.
Performs production activities adhering to document retention and end-of-life policies.
Actively participates in new releases and updates to our content delivery platforms.
Troubleshoots and escalates site issues in a timely and efficient manner.
Sends timely publication updates and downtime notifications about our sites.
Works closely with internal and external customers, providing ongoing support and helping them become comfortable with the features of our CDPs.

What makes you a great fit:

Bachelor's Degree in Communications, Marketing, a related field, or related work experience
At least 1 year of experience in content development or content management
Experience with Content Management Systems (DITA and web) is an asset
Knowledge of version control systems like Git and Subversion is an asset
Excellent oral and written communication skills
Demonstrated multi-tasking and organizational skills in a fast-paced work environment
Experience working with teams and customers residing in other time zones
Basic knowledge of DITA and XML is an asset
Good understanding of the Agile methodology and tools (Microsoft's Team Foundation Server)
Demonstrated the ability to document, track, troubleshoot, and resolve issues in a timely manner
Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Let's talk perks!

Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Subsidized meals in our amazing Bistro (Les Cordons Bleus)
Free, unlimited coffee and fruits
Private, free parking for all employees
Onsite fitness facility with personal trainer, and multiple wellness and health workshops

If you'd like to see what the work environment at Genetec looks like, check out our corporate video: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Apply About employer

More about this job

Responsibilities

Coordinate content updates, reviews, and publishing across content delivery platforms, working with content teams, authors, stakeholders, and customers. Support platform releases, localization, metadata and findability checks, customer feedback, and timely troubleshooting and communication about site issues.

Requirements

Applicants need a bachelor's degree in communications, marketing, or a related field, or equivalent work experience, and at least one year of experience in content development or management. Strong written and verbal communication, organization, and multitasking skills are required, along with fluency in French and English; experience with DITA, XML, content management systems, version control, and Agile tools is an asset.

Skills

Content Management
Content Publishing
Content Delivery Platforms
Knowledge Base Article Coordination
Content Management Systems
DITA
XML
Azure DevOps
Git
Subversion
Metadata Tagging
Content Localization
Agile Methodology
Microsoft Team Foundation Server
Troubleshooting
French and English Communication

Benefits

Flexible Work Schedule
Subsidized Meals
Free Coffee and Fruit
Free Parking
Onsite Fitness Facility
Wellness and Health Workshops

Visa sponsorship

Not detected in the job text

Keywords

Unified Content Services
Content Development
Content Management
Content Delivery Platforms
Knowledge Base Articles
Content Management Systems
DITA
XML
Azure DevOps
Git
Subversion
Metadata Tagging
Content Localization
Document Retention
Agile Methodology
Microsoft Team Foundation Server
Troubleshooting
Customer Support
French
English

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