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Genetec

Gestionnaire, Opérations Marketing / Manager, Marketing Operations

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Marketing Operations, Digital Marketing, Business Operations, Project Management, Process Improvement, or a related discipline
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Job overview:

We are seeking a highly organized, process-driven Manager of Marketing Operations to serve as the operational backbone of the Marketing organization. The role will ensure teams collaborate efficiently, execute consistently, and leverage technology effectively. As the primary owner of Marketing’s work and project management platform, you will deliver new workflows/processes or optimize existing ones, drive adoption, train colleagues, and deliver operational reporting across the organization.

The Manager, Marketing Operations is responsible for the governance, optimization, and continuous improvement of our Marketing processes, workflows, collaboration platforms, documentation, and operational standards.

Key areas of focus:

Process design and workflow optimization
Collaboration platform administration and governance
Documentation and knowledge management
Training, onboarding, and user enablement
Operational reporting and process measurement
Continuous improvement and best-practice development

Your day at a glance:

Process Design & Continuous Improvement

Design, implement, and optimize marketing processes and workflows that improve collaboration, efficiency, and consistency across teams
Partner with stakeholders to identify operational challenges and implement scalable solutions that support business objectives
Develop process frameworks, templates, and best practices while promoting a culture of continuous improvement

Reporting & Operational Excellence

Develop and maintain reporting that measures process effectiveness, platform adoption, workflow efficiency, and operational performance
Analyze trends and provide recommendations that improve productivity, collaboration, and overall Marketing operations

Platform Administration & Governance

Serve as the primary administrator and subject matter expert for Marketing collaboration platforms, including Wrike, Confluence Wiki, and Microsoft SharePoint
Configure and maintain workflows, templates, dashboards, and operational structures while ensuring alignment with organizational standards
Identify opportunities to improve efficiency through platform enhancements, automation, and adoption initiatives

Training, Onboarding & Enablement

Support the development and delivery of onboarding, training, and enablement programs related to Marketing processes, platforms, and ways of working
Promote user adoption by identifying team champions, creating learning resources, and sharing best practices
Track platform proficiency and help foster a network of subject matter experts across the organization

What makes you a great fit:

Bachelor's degree in Business Administration, Marketing, Project Management, Operations Management, or a related field
5+ years of experience in Marketing Operations, Digital Marketing, Business Operations, Project Management, Process Improvement, or a related discipline
Hands-on experience overseeing, configuring, and maintaining work management platforms such as Asana, JIRA, Wrike, or equivalent
Demonstrable experience designing, documenting, and improving business processes and workflows
Strong understanding of project management and collaboration platforms, ideally having worked as a project manager in a previous role
Experience supporting cross-functional stakeholders and facilitating process improvement initiatives.
Excellent organizational, communication, and documentation skills
Strong analytical and problem-solving abilities with an ability to influence stakeholders
Ability to translate business requirements into practical operational solutions
Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Your technical expertise:

XXXX
XXXX

An asset if you have:

XXXX
XXXX

Let’s talk perks!

Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Onsite fitness facility with personal trainer, and multiple wellness and health workshops

If you’d like to see what the work environment at Genetec looks like, check out our corporate video: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Read the full bilingual original

Aperçu du poste :

Nous recherchons un(e) gestionnaire des opérations marketing très organisé(e) et axé(e) sur les processus, qui servira de pilier opérationnel au sein de la direction marketing. Le titulaire de ce poste veillera à ce que les équipes collaborent efficacement, travaillent de manière cohérente et tirent pleinement parti des technologies. En tant que principal responsable de la plateforme de gestion des tâches et des projets du service marketing, vous mettrez en place de nouveaux flux de travail et processus ou optimiserez ceux qui existent déjà, encouragerez leur adoption, formerez vos collègues et fournirez des rapports opérationnels à l’ensemble de l’organisation.

Le ou la gestionnaire des opérations marketing est chargé(e) de la gouvernance, de l’optimisation et de l’amélioration continue de nos processus marketing, de nos flux de travail, de nos plateformes de collaboration, de notre documentation et de nos normes opérationnelles.

Principaux domaines d'intérêt :

Conception des processus et optimisation des flux de travail
Administration et gouvernance des plateformes collaboratives
Gestion de la documentation et des connaissances
Formation, intégration et autonomisation des utilisateurs
Reporting opérationnel et mesure des processus
Amélioration continue et élaboration des meilleures pratiques

Votre journée en un coup d'oeil :

Conception des processus et amélioration continue

Concevoir, mettre en œuvre et optimiser les processus et les flux de travail marketing afin d’améliorer la collaboration, l’efficacité et la cohérence entre les équipes
Collaborer avec les parties prenantes pour identifier les défis opérationnels et mettre en œuvre des solutions évolutives qui soutiennent les objectifs de l’entreprise
Développer des cadres de processus, des modèles et des bonnes pratiques tout en promouvant une culture d’amélioration continue

Reporting et excellence opérationnelle

Développer et maintenir des rapports permettant de mesurer l’efficacité des processus, l’adoption des plateformes, l’efficacité des flux de travail et la performance opérationnelle
Analyser les tendances et formuler des recommandations visant à améliorer la productivité, la collaboration et l’ensemble des opérations marketing

Administration et gouvernance des plateformes

Assurer le rôle d’administrateur principal et d’expert en la matière pour les plateformes de collaboration marketing, notamment Wrike, Confluence Wiki et Microsoft SharePoint
Configurer et maintenir les flux de travail, les modèles, les tableaux de bord et les structures opérationnelles, tout en veillant au respect des normes organisationnelles
Identifier les opportunités d’amélioration de l’efficacité grâce à des améliorations des plateformes, à l’automatisation et à des initiatives d’adoption

Formation, intégration et autonomisation

Contribuer à l'élaboration et à la mise en œuvre de programmes d'intégration, de formation et d'autonomisation liés aux processus, aux plateformes et aux méthodes de travail du marketing
Favoriser l'adoption par les utilisateurs en identifiant des référents au sein des équipes, en créant des ressources pédagogiques et en partageant les meilleures pratiques
Évaluer le niveau de maîtrise des plateformes et contribuer à développer un réseau d'experts métier au sein de l'organisation

Ce qui fait de vous un excellent candidat :

Baccalauréat en gestion d'entreprise, marketing, gestion de projet, gestion des opérations ou dans un domaine connexe
Au moins 5 ans d'expérience dans les opérations marketing, le marketing numérique, les opérations commerciales, la gestion de projet, l'amélioration des processus ou dans un domaine connexe
Expérience pratique dans la supervision, la configuration et la maintenance de plateformes de gestion du travail telles qu'Asana, JIRA, Wrike ou équivalentes
Expérience avérée dans la conception, la documentation et l'amélioration des processus métier et des flux de travail.
Solide compréhension des plateformes de gestion de projet et de collaboration ; une expérience en tant que chef de projet dans un poste précédent serait un atout
Expérience dans l’accompagnement de parties prenantes interfonctionnelles et dans la mise en œuvre d’initiatives d’amélioration des processus
Excellentes compétences en matière d’organisation, de communication et de documentation
Solides capacités d’analyse et de résolution de problèmes, ainsi qu’une aptitude à influencer les parties prenantes.
Capacité à traduire les besoins métier en solutions opérationnelles concrètes
Maîtrise du français et de l’anglais, à l’oral comme à l’écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)

Voilà ce que nous offrons !

Régime de rémunération attrayant
Programme de remboursement des frais de formation
Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
Café et fruits gratuits à volonté
Espace de stationnement gratuit pour tous les employés
Centre de conditionnement physique sur place avec entraîneur personnel, ainsi que plusieurs ateliers de santé et de bien-être

Si vous souhaitez savoir à quoi ressemble l’environnement de travail chez Genetec, voici le lien vers notre vidéo d’entreprise: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

---------------------------------------------------------------------------------------------------

Job overview:

Key areas of focus:

Process design and workflow optimization
Collaboration platform administration and governance
Documentation and knowledge management
Training, onboarding, and user enablement
Operational reporting and process measurement
Continuous improvement and best-practice development

Your day at a glance:

Process Design & Continuous Improvement

Design, implement, and optimize marketing processes and workflows that improve collaboration, efficiency, and consistency across teams
Partner with stakeholders to identify operational challenges and implement scalable solutions that support business objectives
Develop process frameworks, templates, and best practices while promoting a culture of continuous improvement

Reporting & Operational Excellence

Develop and maintain reporting that measures process effectiveness, platform adoption, workflow efficiency, and operational performance
Analyze trends and provide recommendations that improve productivity, collaboration, and overall Marketing operations

Platform Administration & Governance

Serve as the primary administrator and subject matter expert for Marketing collaboration platforms, including Wrike, Confluence Wiki, and Microsoft SharePoint
Configure and maintain workflows, templates, dashboards, and operational structures while ensuring alignment with organizational standards
Identify opportunities to improve efficiency through platform enhancements, automation, and adoption initiatives

Training, Onboarding & Enablement

Support the development and delivery of onboarding, training, and enablement programs related to Marketing processes, platforms, and ways of working
Promote user adoption by identifying team champions, creating learning resources, and sharing best practices
Track platform proficiency and help foster a network of subject matter experts across the organization

What makes you a great fit:

Bachelor's degree in Business Administration, Marketing, Project Management, Operations Management, or a related field
5+ years of experience in Marketing Operations, Digital Marketing, Business Operations, Project Management, Process Improvement, or a related discipline
Hands-on experience overseeing, configuring, and maintaining work management platforms such as Asana, JIRA, Wrike, or equivalent
Demonstrable experience designing, documenting, and improving business processes and workflows
Strong understanding of project management and collaboration platforms, ideally having worked as a project manager in a previous role
Experience supporting cross-functional stakeholders and facilitating process improvement initiatives.
Excellent organizational, communication, and documentation skills
Strong analytical and problem-solving abilities with an ability to influence stakeholders
Ability to translate business requirements into practical operational solutions
Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Your technical expertise:

XXXX
XXXX

An asset if you have:

XXXX
XXXX

Let’s talk perks!

Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Subsidized meals in our amazing Bistro (Les Cordons Bleus)
Free, unlimited coffee and fruits
Private, free parking for all employees
Onsite fitness facility with personal trainer, and multiple wellness and health workshops

If you’d like to see what the work environment at Genetec looks like, check out our corporate video: https://youtu.be/EupvfTWhRww?si=OuODVl0xkIFqdPZA

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Apply About employer

More about this job

Responsibilities

The Manager of Marketing Operations will design, implement, and optimize marketing workflows and processes to improve team collaboration and efficiency. They will also serve as the primary administrator for marketing collaboration platforms and provide operational reporting to support business objectives.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in marketing operations, project management, or a related field. Proficiency in work management platforms like Wrike, Asana, or JIRA is required, along with strong analytical and communication skills in both English and French.

Skills

Marketing operations
Process design
Workflow optimization
Project management
Platform administration
Wrike
Confluence
SharePoint
Operational reporting
Change management
Stakeholder management
Business analysis
Documentation
Automation
User enablement
Cross-functional collaboration

Benefits

Flexible working schedule
Subsidized meals
Free coffee and fruits
Free parking
Onsite fitness facility
Personal trainer
Wellness and health workshops

Visa sponsorship

Not detected in the job text

Keywords

Marketing Operations
Process Improvement
Workflow Optimization
Project Management
Wrike
Confluence
SharePoint
Business Operations
Digital Marketing
Operational Excellence
Automation
Data Analysis
Stakeholder Management
Governance
Onboarding
Training
Collaboration Platforms
Performance Measurement
Cross-functional
Scalable Solutions

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