English section of this bilingual listing.
Your day at a glance:
- Diagnose and solve complex issues & service outages through remote assistance and other software tools.
- Conceptualize and articulate ideas clearly and concisely
- Resolve problems in compliance with established processes
- Collaborate with other software support specialists and engineers
- Contribute to the evolution of our software and Support processes
- Participate in the elaboration of technical documentation and knowledge base article
- Ability to work in a dynamic and innovative environment on a rapidly evolving product
What makes you a great fit:
- Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)
- Bachelor's degree in Computer Sciences, Computer Engineering, Electrical Engineering or relevant education, or equivalent expertise gained through experience
- Possess strong analytical and troubleshooting skills
- Understanding of electrical diagrams and wiring
- Flexible schedule, able to multitask, with an ability to manage priorities
- Strong sense of urgency and a thirst for knowledge
- Desire to constantly learn and evolve at the same pace as the software
- Flexible to go on-site and visit customers on short notice when required
- Strong team player while possessing the autonomy to manage his own workload and tasks
- Conceptualize and articulate ideas clearly and concisely
- Ability to work in a dynamic and innovative environment on a rapidly evolving product
- Creative thinking - out of the box solutions - to resolve technical challenges faced by the team
Your technical expertise:
- Knowledge of Microsoft operating systems
- Knowledge of TCP/IP networking principles and troubleshooting techniques
- Knowledge of electrical/electronics fundamentals
- Knowledge of how the Cloud works
- Knowledge of Microsoft SQL
- Knowledge of hardware/wiring troubleshooting in general
- Knowledge of client-server applications
An asset if you have:
- Experience working with Access control systems and Intrusion Panels
- Some knowledge in C# or other programming Language
- Scripting capabilities - PowerShell
- MCSE and/or CCNA certification
- Good French or Spanish verbal communication skills
- Creative thinking - out of the box
- Experience with networking equipment configuration and troubleshooting
- Attractive compensation package
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer
We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
