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Added 1 min ago
R
Senior Manager, Engineer & Build
RBC
Toronto, ON
- Full-time
Cloud-native and platform: Containers, Kubernetes/OpenShift, Infrastructure-as-Code, and secure secret management; understanding of cost/performance trade-offs.
Added 16 mins ago
M
Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
This Data Engineer role is essential for driving efficiency and innovation within our organization. By developing and maintaining automation, this position helps streamline operations and…
Added 16 mins ago
E
Agentic AI Optimization Developer
Equifax
Toronto, ON · CAN - Ontario - Toronto
- Full-time
Familiarity with Google Cloud AI suite (Vertex & Gemini Enterprise Agent Platform) and UiPath ecosystem (Maestro).
Added 44 mins ago
PS
Artificial Intelligence Engineer
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $180,000 CAD / year
- Full-time
As a Senior AI-Native Software Engineer, you will build the agentic development pipelines that transform how software is delivered across the platform. This role goes far beyond…
Added 1 hour ago
C
Staff Software Engineer, Investors
Carta
Waterloo, ON
- Full-time
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 1 hour ago
C
Staff Software Engineer, Investors
Carta
Toronto, ON
- Full-time
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 2 hours ago
OA
Principal Software Engineer, React Native
Otto AI
Canada
- Contract
We’re looking for a Principal Software Engineer to own the technical direction and hands-on development of our React Native mobile experience.
Added 2 hours ago
SM
RQ11486 – Data Ops/Cloud Data Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Ops/Cloud Data Engineer with extensive experience in designing, developing, automating, and optimizing complex data pipelines and cloud-based data platforms.…
Added 2 hours ago
SE
Senior Software Engineer II
Schneider Electric
Calgary, AB
- $114,750 to $162,000 CAD / year
- Part-time
We’re looking for a hands-on Software Engineer to help build and scale the next generation of AI-powered solutions. In this role, you’ll combine deep Generative AI engineering with direct…
Added 3 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will help design, build, and operate core components of the service while solving complex challenges across distributed systems, database technologies,…
Added 3 hours ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 3 hours ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 4 hours ago
AS
Full Stack Java Developer
Apex Systems
Toronto, ON
- $55 to $80 USD / hour
- Contract
Experience deploying and supporting applications in cloud platforms such as AWS, Azure, or Google Cloud Platform.
Added 4 hours ago
VC
AWS Data Engineer
VBeyond Corporation
ON · Ontario, Canada
- Contract
Role: Technical Lead - Treasury (Data Engineer with payment platform/workflow expertise)
Added 5 hours ago
P
Member of Technical Staff (Software Engineer, Enterprise Trust & Governance)
Perplexity
Toronto, ON
- $220,000 to $405,000 USD / year
- Full-time
This is a product and platform engineering role with end-to-end ownership, from shaping the architecture and policy models to shipping the experiences our customers’ administrators and…
Added 5 hours ago
KG
Agent & DevOps Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are looking for an experienced Agent & DevOps Platform Engineer with 5 + years of expertise in AWS, Python, Kubernetes, CI/CD, DevSecOps, and AI/LLM platforms. In this role, you'll build…
Added 6 hours ago
HN
Platform Systems Engineer
Harvey Nash
Vancouver, BC
- $135,000 to $160,000 CAD / year
- Full-time
They're building out a dedicated Platform Engineering team responsible for the software foundation that powers Linux based devices from initial provisioning through deployment, operation,…
Added 7 hours ago
JG
GCP Senior Data Engineer
J&M Group
Canada
- Contract
Leadership: Experience leading data engineering teams onshore and offshore. This is a lead position, not a senior data engineer position. Candidates without leadership experience will not…
Added 7 hours ago
A
Data Engineer Snowflake
Augmented
Toronto, ON
- Full-time
Augmented is hiring a Data Engineer to build and scale a Snowflake data platform for one of our large enterprise clients in a regulated industry. You will design reliable ingestion and…
Added 7 hours ago
T
Software Engineer II (Procurement and Risk Technology)
TD
Toronto, ON
- Full-time
…and vendor teams to deliver secure full-stack applications, cloud integrations, SaaS capabilities and AI-enabled solutions across…
Added 8 hours ago
A
Observability Engineer || Fulltime || Toronto, ON - Onsite
AceStack
Toronto, ON
- Full-time
We are seeking an experienced Observability Engineer to join the Enterprise Kubernetes Platform team at a leading financial services organization.
Added 8 hours ago
Staff Software Engineer, Investors
Carta
Toronto, ON · Waterloo, ON
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 8 hours ago
Senior Software Engineer II, Investors
Carta
Toronto, ON · Waterloo, ON
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 8 hours ago
S
Fullstack Engineer (Moderation)
Stream
Remote, Canada
- $100,000 to $127,998 CAD / year
- Full-time
- Remote
…4,000+ apps, from Strava and Bumble to eBay and Patreon. Our platform processes billions of API requests per month and supports applications with millions of concurrent users, while…
Added 8 hours ago
S
Senior Machine Learning Engineer
ServiceNow
Toronto, ON
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Genpact

AI Bot Developer / Conversational AI Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 5–8+ years of experience in software development, automation, or AI solution development.
Posting language: English
Posted: Oct 16, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: AI Bot Developer / Conversational AI Engineer

Location: Toronto ON (hybrid)

We are seeking a skilled AI Bot Developer / Conversational AI Engineer with experience in designing, developing, and deploying intelligent AI-powered chatbot solutions. The ideal candidate should have hands-on expertise in leveraging AI/ML and Generative AI platforms such as AWS or Google Cloud Platform (GCP), along with strong knowledge of Prompt Engineering, Conversational AI frameworks, and chatbot development. The role requires close collaboration with product managers, developers, and business stakeholders to deliver scalable and business-focused AI solutions.

Key Responsibilities

AI Bot Development

Design, develop, test, and deploy AI-powered chatbots and virtual assistants using AWS, Google Cloud, or similar AI platforms.
Build conversational workflows and automate business processes using Generative AI and Large Language Models (LLMs).
Develop and optimize chatbot integrations with enterprise applications, APIs, and backend systems.

Prompt Engineering & AI Optimization

Create, refine, and optimize prompts to improve chatbot accuracy, relevance, and user experience.
Evaluate AI model responses and continuously enhance conversation flows and business outcomes.
Implement best practices for prompt engineering, model tuning, and response validation.

Framework & Platform Expertise

Work with AI development frameworks and cloud-native AI services on AWS or GCP.
Independently develop and enhance AI solutions leveraging the Happy Robot Framework (Desirable).
Support AI model deployment, monitoring, and performance optimization.

Stakeholder Collaboration

Collaborate closely with Product Managers, Developers, Architects, and Business Stakeholders to gather requirements and deliver AI-driven solutions.
Participate in design discussions, solution reviews, and development planning activities.
Translate business requirements into scalable AI use cases and technical implementations.

Testing, Support & Documentation

Perform testing, troubleshooting, and performance analysis of chatbot solutions.
Create and maintain technical documentation, design artifacts, and operational runbooks.
Support production deployments and continuous improvements of AI applications.

Required Skills & Qualifications

5–8+ years of experience in software development, automation, or AI solution development.
Hands-on experience building AI Bots, Virtual Assistants, or Conversational AI solutions.
Experience with AWS AI services, Amazon Bedrock, Lex, SageMaker, or Google Cloud AI/Vertex AI platforms.
Good understanding of Prompt Engineering, LLMs, Generative AI, and NLP concepts.
Ability to independently design and develop chatbot use cases and workflows.
Experience integrating AI solutions with APIs, databases, and enterprise applications.
Strong problem-solving, analytical, and debugging skills.
Excellent communication and stakeholder management skills.
Open to working in a hybrid work environment.

Preferred Skills

Experience with Happy Robot Framework.
Knowledge of Python, REST APIs, and cloud-native application development.
Experience with AI testing, evaluation, guardrails, and responsible AI practices.
Exposure to RAG (Retrieval-Augmented Generation), vector databases, and AI orchestration frameworks.

Good to have : Decagon, Sierra , Relic or Telnyx

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Apply About employer

More about this job

Responsibilities

Design, develop, test, and deploy AI-powered chatbots and virtual assistants, including conversational workflows, prompt optimization, and integrations with APIs, enterprise applications, and backend systems. Collaborate with product, technical, and business stakeholders to translate requirements into scalable solutions, and support testing, production deployment, monitoring, documentation, and continuous improvement.

Requirements

Requires 5–8 or more years of experience in software development, automation, or AI solution development, with hands-on experience building conversational AI solutions and integrating them with enterprise systems. Candidates should understand prompt engineering, LLMs, generative AI, and NLP, and have experience with AWS or GCP AI platforms; Python, REST APIs, RAG, and AI evaluation practices are preferred.

Skills

AI Bot Development
Conversational AI
Chatbot Development
Prompt Engineering
Generative AI
Large Language Models
Natural Language Processing
AWS
Google Cloud Platform
Amazon Bedrock
Amazon Lex
Amazon SageMaker
Vertex AI
Python
REST APIs
Retrieval-Augmented Generation

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

AI Bots
Virtual Assistants
Conversational AI
Chatbots
Prompt Engineering
Generative AI
Large Language Models
Natural Language Processing
AWS
Amazon Bedrock
Amazon Lex
Amazon SageMaker
Google Cloud Platform
Vertex AI
Happy Robot Framework
Python
REST APIs
Cloud-Native Application Development
API Integration
Enterprise Applications
Retrieval-Augmented Generation
Vector Databases
AI Orchestration
AI Testing
Model Evaluation
Guardrails
Responsible AI
Model Tuning
Model Deployment
Performance Monitoring

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