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Added 12 mins ago
Senior Software Developer
General Motors
Oshawa, ON · Markham, ON
Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 12 mins ago
Senior Chassis Diagnostic Engineer – Driveline & Trailering
General Motors
Markham, ON
Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 12 mins ago
Software Engineer
Royal Bank of Canada
Toronto, ON
Full-time
You will be a full stack developer on a team focused on web applications that support internal and external RBC users. This role supports the modernization and enhancement of enterprise…
Added 25 mins ago
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
Full-time
Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be a Canadian citizen and eligible to obtain…
Added 56 mins ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
Accountable for programmer compliance in documenting activity, changes, and tasks in application life cycle management tools (ie. Team Foundation Server)
Added 57 mins ago
Software Engineer
RBC
Toronto, ON
Full-time
You will be a full stack developer on a team focused on web applications that support internal and external RBC users. This role supports the modernization and enhancement of enterprise…
Added 57 mins ago
Manager, RMHC Marketing (12-month contract role)
McDonald's Corporation
Toronto, ON
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers,…
Added 57 mins ago
Vans: Superviseur - Quartier DIX30
VF Corporation
Quebec, QC · Vancouver, BC
$21.1 to $25.2 CAD / hour
Part-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 57 mins ago
Vans: Superviseur - Quartier DIX30
Vans
Quebec, QC
$21.1 to $25.2 CAD / hour
Part-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 57 mins ago
Technical Consultant, ZIP
Optis Consulting
AB · Vancouver, Calgary, Montreal, Toronto, New York, Alberta
Full-time
Experience facilitating application integration architecture discussions and workshops.
Added 57 mins ago
Associate Controls Specialist
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$43,500 to $93,500 CAD / year
Full-time
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Added 1 hour ago
Security Engineer (17-Month Contract)
Varicent
Toronto, ON
Contract
Support infrastructure, endpoint, and application vulnerability scanning, penetration-testing validation, and AI red-team testing
Added 1 hour ago
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
Full-time
Senior / Team Lead | SaaS Banking & Financial Technology
Added 1 hour ago
DevOps Engineer
Ardent SoftSol Inc.
Brampton, ON
Contract
Lead the planning and delivery of complex DevOps initiatives. Create and maintain integrated delivery plans covering all aspects of project execution. Coordinate delivery across multiple…
Added 1 hour ago
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NUVACORE
Canada
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Added 1 hour ago
Senior Manager, Data Products
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
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Lead, develop, and grow a small team, including a Data & Analytics Engineer, and manage external engineering capacity for special projects.
Added 1 hour ago
Senior Producer - Pillar | Responsable senior de la production - Pilier
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We’re looking for an experienced Senior Producer in AAA game development to lead production strategy and delivery planning for a product pillar.
Added 1 hour ago
Architecte de solutions IA – Senior
CGI
Montreal, QC
Full-time
Lead architectural decisions related to AI platforms, cloud services, and integration patterns.
Added 1 hour ago
Senior Director, Information Technology (Transformation, AI & Enterprise Systems)
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
$180,000 to $200,000 CAD / year
Full-time
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
Added 1 hour ago
Senior Bilingual Contract Specialist
Siemens Healthineers
Oakville, ON
Full-time
Lead the review, analysis, negotiation, and redlining of contractual terms and conditions, identifying commercial, legal, operational, and financial risks and collaborating with internal…
Added 1 hour ago
Senior Software Developer
ADGA Group Consultants Inc
Ottawa, ON
$100,000 to $125,000 CAD / year
Full-time
ADGA is seeking experienced Senior Programmers / Software Developers to lead the design, development, implementation, and maintenance of complex software applications and systems.
Added 1 hour ago
Building Automation Engineer
Honeywell
Burnaby, BC
Full-time
Understanding of client/server architectures, databases, Web Services, third-party IoT technologies and enterprise application integration.
Added 1 hour ago
Senior AI Developer
Stikeman Elliott
Toronto, ON
Full-time
…legal and business workflows. This senior, hands-on role spans application architecture, development and production delivery, with responsibility for technical leadership and mentoring…
Added 1 hour ago
SAP FICO Manager (ERP Transformation)
Tarkett
Toronto, ON
Full-time
…POC, l’alignement IFRS 15, la comptabilisation du WIP et l’intégration…
Added 1 hour ago
SAP FICO Manager (ERP Transformation)
Tarkett
Montreal, QC
Full-time
…POC, l’alignement IFRS 15, la comptabilisation du WIP et l’intégration…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, develop, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including Contact Flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including Contact Flows, IVR, AWS Lambda, API integrations, and production deployments or migrations. The role favors an independent practitioner who can deliver solutions with limited supervision; AWS certifications or relevant Amazon Connect accreditation are preferred.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Implementation
Contact Center Migration
Troubleshooting
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Solution Architecture
Systems Operations

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
Contact Flows
IVR
AWS Lambda
APIs
Backend Systems
Enterprise Applications
Contact Center Transformation
Contact Center Implementation
Contact Center Migration
Production Deployment
Customer Profiles
Amazon Connect Tasks
Amazon Q
Wisdom
Contact Lens
Agent Desktop
Customer Experience
Integration
Testing
Troubleshooting
AWS SysOps Certification
Amazon Connect Accreditation
Banking

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