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Added 29 mins ago
Drafting Technician
Dingwells North America
Thunder Bay, ON
Full-time
Proven work experience as a Drafter / Designer in the manufacturing field.
Added 29 mins ago
Senior Piping Designer
Equinox Engineering Ltd.
Calgary, AB
Full-time
We are seeking a Senior Piping Designer with 5+ years of EPCM experience who is eager to contribute technical expertise, collaborate with multidisciplinary project teams, and support the…
Added 29 mins ago
Electrical Designer
Equinox Engineering Ltd.
Calgary, AB
Full-time
Equinox Engineering Ltd. is a leading Calgary-based EPCM firm delivering innovative facility design and engineering solutions across natural gas, conventional oil, heavy oil, SAGD, and…
Added 30 mins ago
Senior Design Technician
GHD Group Pty Ltd
Vancouver, BC
GHD's Engineering Design Organization is seeking a Senior Civil Designer in GHD’s Vancouver, Edmonton, or Calgary office.
Added 1 hour ago
Lead Product Designer
Signal 1
Toronto, ON
Full-time
Collaborate with a small team of engineering, product, customer success, and data science from problem to solution to delivery
Added 1 hour ago
Robotics & Fusion 360 Instructor / Designer
Genio Tech Robotics
Windsor, ON
Volunteer
Genio-Tech Robotics is looking for a creative and hands-on Robotics & Fusion 360 Instructor / Designer to join our team.
Added 1 hour ago
Amazon Connect Developer / Designer
Genpact
Toronto, ON
Full-time
Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.
Added 2 hours ago
Architectural Designer III
CRB
Mississauga, ON
$80,000 to $100,000 CAD / year
Full-time
…people's lives. We are the leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our…
Added 3 hours ago
Architectural Designer III
CRB
Mississauga, ON
$80,000 to $100,000 CAD / year
Full-time
…people's lives. We are the leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our…
Added 3 hours ago
Water Engineering Designer
Arcadis
Markham, ON
Full-time
As an Entry Level Water Engineering Designer on our team, you will be involved in preliminary and detailed design and construction services engineering for a range of water facilities…
Added 3 hours ago
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
Full-time
Apply scientific/engineering principals in the design of machines
Added 3 hours ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
Do you enjoy solving complex electrical design challenges as part of a multi-discipline engineering team? Do you want to see your designs progress from ideas to fully functioning automated…
Added 3 hours ago
Embedded Electrical Engineer
Intero Integrity
Toronto, ON
Full-time
…development, electrical system design, testing, troubleshooting, and engineering…
Added 3 hours ago
Designer, Development (Tooling)
Husky Technologies
Bolton, ON
Full-time
Apply scientific/engineering principles in the design of tooling.
Added 3 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 3 hours ago
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
Added 3 hours ago
[Dungeons & Dragons PC Console] Concepteur(trice) de jeu technique - Technical Game Designer
Gameloft
Montreal, QC
Full-time
…adventure! We're on the lookout for a passionate Technical Game Designer to contribute their skills to our Dungeons & Dragons® PC/Console project. This innovative game will blend the…
Added 3 hours ago
Instructional Design Specialist
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging…
Added 3 hours ago
Electrical Engineer
TalentSphere Staffing Solutions
Hamilton, ON
Full-time
Job: Intermediate Electrical Designer / Engineer
Added 4 hours ago
Designer Team Lead
CANUSA EPC LLC
Calgary, AB
Full-time
…multidisciplinary design and drafting teams in the successful execution of engineering projects from concept through construction. This role provides technical leadership, coordinates…
Added 4 hours ago
Amazon Connect Developer/Designer
Keasis
Toronto, ON
Contract
Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.
Added 4 hours ago
Senior ASIC Verification Engineer, onsite Kanata
Ciena
Ottawa, ON
$109,000 to $174,000 CAD / year
Full-time
You will perform coverage driven verification, formal verification, monitor regressions and debug resulting failures with the help of the function's designer
Added 4 hours ago
User Experience Designer
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
Full-time
CarltonOne is seeking a talented and user-focused UX Designer to help shape the future of our digital products and experiences. This role is responsible for understanding user needs,…
Added 4 hours ago
Intermediate PCB Layout Designer
Calian Group
Ottawa, ON
Full-time
The Intermediate PCB Layout Designer supports the PCB Layout Design team in delivering high-quality, manufacturable board designs. Working closely with the Team Lead, this role focuses on…
Added 5 hours ago
Intermediate Capital Cost Estimator (Electrical & Instrumentation)
TWD Technologies Ltd.
Burlington, ON
Full-time
TWD is an engineering, procurement, and construction management consulting company providing project development, execution and specialty engineering services for the oil and gas industry…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, develop, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including Contact Flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including Contact Flows, IVR, AWS Lambda, API integrations, and production deployments or migrations. The role favors an independent practitioner who can deliver solutions with limited supervision; AWS certifications or relevant Amazon Connect accreditation are preferred.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Implementation
Contact Center Migration
Troubleshooting
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Solution Architecture
Systems Operations

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
Contact Flows
IVR
AWS Lambda
APIs
Backend Systems
Enterprise Applications
Contact Center Transformation
Contact Center Implementation
Contact Center Migration
Production Deployment
Customer Profiles
Amazon Connect Tasks
Amazon Q
Wisdom
Contact Lens
Agent Desktop
Customer Experience
Integration
Testing
Troubleshooting
AWS SysOps Certification
Amazon Connect Accreditation
Banking

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