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Added 2 hours ago
J
Application Programmer
Jobgether
Canada
- Contract
…such as conversational AI, automated contact center solutions, IVR, and document processing. You will collaborate with business analysts, QA specialists, functional teams, and technical…
Added 13 hours ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
…Services designs and delivers highly customized self-service, IVR, routing, and AI-powered virtual agent solutions that help enterprises create more effective customer experiences. As a…
Added 1 day ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
Experience building routing engines, IVR platforms, voice bots, or omnichannel engagement services.
Added 2 days ago
AI
IVR Application Developer – Cisco CVP/ Amazon Connect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
IVR Application Developer – Cisco CVP / Amazon Connect
Added 2 days ago
AI
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
Added 2 days ago
AI
Technical Lead – IVR & Contact Center Applications
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 2 days ago
SL
Director, Digital Servicing
Sun Life Québec
Montreal, QC
- Full-time
…drivers and strategically reduce contacts by shifting users to IVR and digital…
Added 2 days ago
SL
Director, Digital Servicing
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
…drivers and strategically reduce contacts by shifting users to IVR and digital…
Added 2 days ago
JG
.Net Developer
J&M Group
Montreal, QC
- Contract
Automated IVR call handling for customer and vendor interactions by prototyping a Kafka-based event pipeline (POC) to queue and route call events asynchronously, streamlining resolution of…
Added 2 days ago
US
Locals Only - .NET Developer - F2F Interview Required
United Software Group Inc
Montreal, QC
- Contract
Automated IVR call handling for customer and vendor interactions by prototyping a Kafka-based event pipeline (POC) to queue and route call events asynchronously, streamlining resolution of…
Added 2 days ago
J
Senior Solution Consultant
Jobgether
Canada
- Full-time
Strong knowledge of IVR and call-flow development.
Added 3 days ago
C
Product Manager
Co-operators
Guelph, ON · Toronto, ON
- Full-time
Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
Added 3 days ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
…own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team relies on, and serve as our internal expert as we…
Added 3 days ago
C
Product Manager
Co-operators
Guelph, ON
- Full-time
Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
Added 3 days ago
C
Product Manager
Co-operators
Toronto, ON
- Full-time
Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
Added 3 days ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
…own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team relies on, and serve as our internal expert as we…
Added 5 days ago
T
Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Added 6 days ago
NS
Administrative Assistant to Manager - Primary Health Care
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Added 6 days ago
B
Senior IVR Developer (Amazon Connect)
Bevertec
Toronto, ON
- Contract
Job Title: Senior IVR Developer (Amazon Connect)
Added 6 days ago
BC
Amazon Connect Developer
BrainRidge Consulting
Toronto, ON
- Full-time
We are seeking an experienced, hands-on Amazon Connect Developer to design, configure, and scale our cloud-native Contact Center as a Service (CCaaS) platform. In this role, you will be…
Added 6 days ago
Administrative Assistant to Manager - Primary Health Care
Nova Scotia Health and IWK Health
Sydney, NS
Added 7 days ago
G
Ingénieur(e) Senior en Développement Logiciel / Sr. Software Developer
GoTo
Montreal, QC
- Full-time
Participer à l’expansion de notre plateforme SVI (IVR) afin d’offrir aux clients de GoTo Connect un routage d’appels plus intelligent et plus flexible, avec une logique conditionnelle…
Added 7 days ago
B
Cyara Developer / Senior Tester (Cyara Automation)
Bevertec
Toronto, ON
- Contract
Job Role: Cyara Developer / Senior Tester (Cyara Automation)
Added 8 days ago
G
Amazon Connect Developer / Designer
Genpact
Toronto, ON
- Full-time
We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect…
Added 8 days ago
K
Amazon Connect Developer/Designer
Keasis
Toronto, ON
- Contract
We are looking for an experienced, hands-on Amazon Connect Developer to join the BMO Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, develop, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including Contact Flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including Contact Flows, IVR, AWS Lambda, API integrations, and production deployments or migrations. The role favors an independent practitioner who can deliver solutions with limited supervision; AWS certifications or relevant Amazon Connect accreditation are preferred.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Implementation
Contact Center Migration
Troubleshooting
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Solution Architecture
Systems Operations

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
Contact Flows
IVR
AWS Lambda
APIs
Backend Systems
Enterprise Applications
Contact Center Transformation
Contact Center Implementation
Contact Center Migration
Production Deployment
Customer Profiles
Amazon Connect Tasks
Amazon Q
Wisdom
Contact Lens
Agent Desktop
Customer Experience
Integration
Testing
Troubleshooting
AWS SysOps Certification
Amazon Connect Accreditation
Banking

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