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Added 12 mins ago
Product & Pricing Architect (35728)
Myticas Consulting
Toronto, ON
Full-time
We are seeking an experienced Product & Pricing Architect to provide senior functional and solution leadership for the implementation of SaaS-based banking product and pricing solutions.
Added 12 mins ago
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
Full-time
We are seeking a senior Solution Architect / Technical Architect with strong experience delivering complex enterprise SaaS solutions within Banking, Financial Services, or FinTech…
Added 26 mins ago
Architecte de solutions IA – Senior
CGI
Montreal, QC
Full-time
Our Artificial Intelligence practice is expanding rapidly, and we are seeking a Senior AI Solution Architect to play a key role in shaping, designing, and delivering advanced AI and…
Added 26 mins ago
SAP Solution Architect SD/ OTC
Owens & Minor
Canada
Full-time
Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and…
Added 26 mins ago
Architecte de solutions PLM/PLM Solution Architect
Capgemini Engineering
Montreal, QC
Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 26 mins ago
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
Contract
Myticas Consulting is seeking an experienced Solutions Architect for a long-term consulting engagement supporting a major digital transformation program within the financial services…
Added 26 mins ago
Pega Technical Lead (CLSA)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
As a Pega Technical Lead, you will lead the architecture, design, and enterprise-grade delivery of scalable Pega solutions for high-consequence Banking and Financial Services programs.…
Added 26 mins ago
Architecte de solutions PLM/PLM Solution Architect
Capgemini Engineering
Montreal, QC
Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 57 mins ago
Senior Backend Principal Developer - Vice President
Citi
Mississauga, ON
Full-time
…robust collection of connected and complementary technical solutions that deliver an enterprise scale framework that serves hundred-thousands of clients and millions of web requests every…
Added 1 hour ago
Pega Technical Lead (LSA)
K&K Global Talent Solutions INC.
Mississauga, ON
Full-time
Lead the architecture, design, and delivery of scalable enterprise Pega solutions for banking programs, ensuring technical quality, reuse, platform best practices, and alignment across…
Added 1 hour ago
Network Architect
Artech L.L.C.
Toronto, ON
Contract
Design and integrate Network Functions Virtualization (NFV) solutions, including virtual firewalls, routers, load balancers, and security services within hybrid and cloud-hosted…
Added 1 hour ago
Digital Solution Architect Lead Advisor
NTT DATA Services
Halifax, NS
We are seeking a highly experienced AI Architect to lead the design, solutioning, and implementation of enterprise-scale AI and Agentic AI solutions. This role requires a strong blend of AI…
Added 2 hours ago
Pega Technical Architect
K&K Global Talent Solutions INC.
Mississauga, ON
Full-time
Lead the architecture, design, and delivery of scalable enterprise Pega solutions for banking programs, ensuring technical quality, reuse, platform best practices, and alignment across…
Added 2 hours ago
Cloud Architect
HISH IT SERVICES
Toronto, ON
$95 CAD / hour
Contract
We are seeking a Senior Cloud Architect with deep hands-on expertise in AWS architecture and data platforms to support a major cloud transformation initiative for a leading financial…
Added 2 hours ago
Data Engineer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
SLC Management is a global institutional asset manager delivering innovative, diversified solutions to meet the evolving needs of over 1,000 organizations worldwide. With more than CA$335 /…
Added 3 hours ago
Architecte de solutions PLM/PLM Solution Architect
Capgemini
Montreal, QC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 3 hours ago
Amazon Connect Developer / Designer
Genpact
Toronto, ON
Full-time
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational…
Added 3 hours ago
Senior Enterprise Architect - Smart Cities & Emerging Technologies
TEKsystems
Calgary, AB
Contract
The successful candidate will combine enterprise architecture expertise with technology strategy, innovation, stakeholder engagement, and facilitation skills. They will lead technology…
Added 3 hours ago
Network Solutions Architect
eHealth Saskatchewan
SK · Saskatchewan
$48.26 to $62.72 CAD / hour
Full-time
As a Network Solutions Architect, you will play a key role in shaping the technology infrastructure that supports health care delivery across Saskatchewan. You will lead the design and…
Added 3 hours ago
Staff Frontend Engineer – Microfrontends
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 4 hours ago
Architecte de solutions PLM/PLM Solution Architect
Capgemini
Montreal, QC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 4 hours ago
Full Stack Java Developer Tech Lead- Vice President
Citi
Mississauga, ON
Full-time
The Full Stack Java Developer Tech Lead- Vice President is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 5 hours ago
Oracle AI Architect
Apptoza Inc.
Brampton, ON
Contract
Role Descriptions: Architecture Design: Lead the design and solutioning of enterprise-grade AI applications| focusing on Generative AI and Agentic AI frameworks.OCI Implementation:…
Added 5 hours ago
Technical Architect
VStream Labs Inc.
Canada
Contract
Lead enterprise and solution architecture across business, application, data, integration, security and technology domains.
Added 6 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are seeking a highly experienced Digital Architect – Data to support service innovation, program review, and digital transformation projects across the Government of Alberta (GoA). The…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, develop, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including Contact Flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including Contact Flows, IVR, AWS Lambda, API integrations, and production deployments or migrations. The role favors an independent practitioner who can deliver solutions with limited supervision; AWS certifications or relevant Amazon Connect accreditation are preferred.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Implementation
Contact Center Migration
Troubleshooting
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Solution Architecture
Systems Operations

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
Contact Flows
IVR
AWS Lambda
APIs
Backend Systems
Enterprise Applications
Contact Center Transformation
Contact Center Implementation
Contact Center Migration
Production Deployment
Customer Profiles
Amazon Connect Tasks
Amazon Q
Wisdom
Contact Lens
Agent Desktop
Customer Experience
Integration
Testing
Troubleshooting
AWS SysOps Certification
Amazon Connect Accreditation
Banking

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