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Added 8 mins ago
MU
Communications Assistant C
McGill University
Vancouver, BC · Strathcona Music
- Part-time
Support the production and scheduling of digital content in coordination with the Communications team.
Added 8 mins ago
T
Senior Product Manager, Oncology
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Forecasting & Financial Alignment: Work closely with marketing, finance, and production teams to adjust forecasts based on real-time demand and market dynamics, maintaining alignment with…
Added 8 mins ago
K
Senior Consultant, Procurement Transformation
KPMG
Montreal, QC
- Full-time
Support the definition and configuration of key planning parameters, including hierarchies, time horizons, service levels, safety stock, replenishment policies, lot sizes, lead times,…
Added 8 mins ago
UO
Experienced Structural Analysis Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…solutions into broader program goals, while providing technical support for field operations. Additionally, the engineer will assist in the development of project plans and documentation,…
Added 8 mins ago
UO
Nondestructive Evaluation Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
Participate in laboratory, manufacturing, and in-service inspections utilizing the various NDT techniques to support technical evaluations and problem resolutions, with oversight.
Added 8 mins ago
ES
Guidewire PolicyCenter Technical Lead
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Support technical readiness across development, testing, deployment, and production environments.
Added 8 mins ago
QM
Responsable de la planification générale / Master Scheduler
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $125,000 CAD / year
- Full-time
…axé sur les résultats pour superviser la planification de la production au sein d'une usine au rythme soutenu et à fort…
Added 23 mins ago
C
Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
Agir à titre de leader technique pour le développement d’équipements automatisés avec des fournisseurs externes, de la phase conceptuelle jusqu’à la qualification et la mise en production
Added 23 mins ago
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
Support UAT, SIT, and production validation activities.
Added 23 mins ago
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Spécialiste Risque Électromagnétique / Electromagnetic Hazard Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…électromagnétique, de la conception à la certification, incluant le support à la production et à l'exploitation en…
Added 23 mins ago
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Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Contribute to detailed system-design specifications that support system and application development.
Added 23 mins ago
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Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Artificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration.…
Added 38 mins ago
O
Conseiller(ère) en architecture de sécurité
Onepoint
Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 38 mins ago
C
Part-time Meat Clerk - Melita
Co-op
Melita, MB
- Part-time
Ensure all production and preparation adheres to the production schedule, quality cuts, recipes, and product quality standards.
Added 38 mins ago
W
Conseiller(ère) en architecture de sécurité
Wepoint
Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 38 mins ago
Planning & Development Assistant - Planning and Development
Capital Regional District
Victoria, BC
This position provides administrative and project coordinating support to assist in the planning and development of new affordable housing in the Capital Region. The Planning and…
Added 38 mins ago
Warehouse Associate Lead I (Trade Shows & Events)
Jack Morton Worldwide
Oakville, ON
Work independently to meet warehouse production schedules and support efficient asset deployment
Added 38 mins ago
CN
Technical Assurance Engineer
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! We are seeking a motivated and collaborative professional engineer to support the Technical Assurance team with the execution and continuous…
Added 38 mins ago
F
Senior Software Engineer (AI & Full Stack)
Fable
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
Participate in production support, incident response, root cause analysis, and operational improvements.
Added 38 mins ago
Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for a Director, Technical Solutions – Enterprise Application Integrations
Added 38 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
…in Canada and is critical to delivering carbon free energy production and lifesaving medical…
Added 38 mins ago
C
Marketing Coordinator
CDW
Vancouver, BC
- Full-time
…job will be providing project management and administrative support to ensure CDW Canada’s overall key marketing messages are communicated accurately, effectively and consistently to…
Added 38 mins ago
Underground Maintenance Supervisor
BHP
Canada
…the Jansen Site. The selected candidate will effectively help support the assembly and ongoing routine maintenance of continuous boring machines, extensible belts and auxiliary systems…
Added 38 mins ago
TC
Java Spring Boot Developer
Tata Consultancy Services
Canada
- Full-time
…along with hands-on exposure to Generative AI and AI-enabled application development. The candidate will support both modernization of existing Java/Struts applications and development of…
Added 38 mins ago
AM
Mechanical Project Engineer
Arrow Machine And Fabrication Group
Stratford, ON
- Full-time
Ensures continuous improvement in process, cost, quality, and production.

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Apply About employer

More about this job

Responsibilities

Design, build, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including contact flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including contact flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. The role favors an independent practitioner with production implementation and migration experience; AWS architecture or SysOps certification and familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens are preferred or desirable.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Solutions
Amazon Connect Migration
Production Implementations
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Troubleshooting
Solution Design

Benefits

Career Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
Contact Flows
IVR
API Integrations
Contact Center
Customer Experience
Agent Desktop
Backend Systems
Enterprise Applications
Amazon Connect Migration
Production Implementation
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
End-to-End Implementation
Contact Center Transformation
Eastern Time Zone

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