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Added 13 mins ago
AB
Account Executive – Group Sales
Alberta Blue Cross
AB · Hybrid
- Full-time
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage…
Added 13 mins ago
CH
Senior Data Warehouse Developer
Calgary Homeless Foundation
Calgary, AB
- Full-time
Design scalable architecture, optimizs performance, lead complex data modelling
Added 13 mins ago
F
Digital Marketing Specialist / Spécialiste en marketing numérique
FortNine
Montreal, QC
- Full-time
Experience: 5+ years in digital, growth, or lifecycle marketing, ideally with an e-commerce background.
Added 13 mins ago
A
Modification Team Lead
AtkinsRéalis
Pickering, ON
- Full-time
Under the general direction of the Area Manager, the he Modification Team Lead be responsible for reviewing relevant design documentation and providing guidance to the design team.
Added 28 mins ago
Instrumentation & Controls Engineer
Kiewit
Calgary, AB
Lead proposals, cost estimates, and client-facing technical discussions.
Added 28 mins ago
Director of Programming and Operations
University of Guelph
Guelph, ON
The Director oversees Fitness & Recreation, Client Services, Facilities, Events, Marketing and Communications, Sponsorships, External relations, Business operations, and IT functions.
Added 28 mins ago
LT
Assistant Personal Training Lead
Life Time Inc.
Ajax, ON
- Full-time
As a PT Leader-2, you will lead and develop a team of Fitness Professionals to a successful career at Life Time. You will assist club leadership in bringing the Life Time Training brand and…
Added 28 mins ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
…continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP…
Added 28 mins ago
Lead Full Stack Engineer
Scotiabank
Toronto, ON
We are looking for a Lead Software Engineer to join our Global Wealth Management Technology (GWMT) – we develop and modernize technology that powers the Global Wealth Management business…
Added 28 mins ago
Manager, Estates and Trusts - Ottawa
Scotiabank
Ottawa, ON
…and family trust administration, with a strong focus on the client and advisor…
Added 28 mins ago
Senior Automation Engineer
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 28 mins ago
Incident Coordinator
Scotiabank
Toronto, ON
The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is…
Added 28 mins ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…risk partners, legal, finance, and supplier stakeholders to lead end-to-end sourcing initiatives - from opportunity assessment and market intelligence to negotiation, contracting support,…
Added 28 mins ago
Vancouver - Senior Electrical Designer
Hatch
Vancouver, BC
Coordinate work with the lead electrical engineer, project and engineering managers including taking responsibility for timely release of team deliverables.
Added 28 mins ago
R
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
RBC
Toronto, ON
- Full-time
As Manager, RMFI Trade Surveillance, you will act as a senior member in the team to lead the daily and periodic reviews of sales and trading activities in Canada to detect potential…
Added 28 mins ago
Senior Director - Cancer Care Program
Nova Scotia Health and IWK Health
Halifax, NS
…innovation. You will possess extensive operational leadership experience within complex healthcare environments, a proven track record in improving the patient experience, strategic…
Added 29 mins ago
PM
Senior Account Director
PUSH Media
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
Lead a group of client accounts day to day, owning delivery, client satisfaction, and account growth.
Added 29 mins ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
AB · Edmonton, AB
- $16 to $18 CAD / hour
- Part-time
Le responsable de l’expérience en magasin fait partie de l’équipe de direction du magasin et dirige les travaux et l’exécution des tâches qui contribuent à l’exploitation du magasin et à…
Added 29 mins ago
LK
Interim Director, Financial Planning & Analysis
LHH Knightsbridge
Toronto, ON
- Contract
Our client a North American professional services organization with multiple locations is seeking an experienced financial planning & analysis professional to lead a small team through a…
Added 29 mins ago
TT
GTM (Go-To-Market) Manager
Tundra Technical Solutions
Regina, SK · Greater Regina Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
As a GTM Manager, you will drive new business growth by building strong client relationships, identifying market opportunities, and executing strategic go-to-market plans. This role is…
Added 29 mins ago
RH
Brand Manager
Robert Half
Oakville, ON
- $30 to $35 CAD / hour
- Contract
Our client is seeking an experienced Brand Manager to join a growing consumer packaged goods (CPG) organization on a 6-month contract. The ideal candidate is a hands-on marketer with a…
Added 29 mins ago
PP
Business Development Coordinator
Peakhill Project Advisory
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $65,000 CAD / year
- Full-time
Work closely with the PPA Public Sector Lead on public-sector RFQs and RFPs, and with the Head of Business Development on private and development-client pursuits
Added 43 mins ago
BC
Business Advisor (Whistler/Pemberton)
Beem Credit Union
Whistler, BC
- Full-time
Leverage CRM tools and digital channels to identify opportunities and enhance member experience.
Added 43 mins ago
IR
Senior Manager, Consulting
Info-Tech Research Group
Canada
- Full-time
We are seeking an experienced and dynamic Consulting Senior Manager to lead strategic client engagements, drive executive-level relationships, and oversee the delivery of research-driven…
Added 43 mins ago
AC
Intermediate Project Controller
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
1–3 years of hands-on experience with scheduling software (e.g., Primavera P6, Microsoft Project) supporting client reporting. Primavera P6 is an asset.

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, build, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including contact flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including contact flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. The role favors an independent practitioner with production implementation and migration experience; AWS architecture or SysOps certification and familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens are preferred or desirable.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Solutions
Amazon Connect Migration
Production Implementations
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Troubleshooting
Solution Design

Benefits

Career Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
Contact Flows
IVR
API Integrations
Contact Center
Customer Experience
Agent Desktop
Backend Systems
Enterprise Applications
Amazon Connect Migration
Production Implementation
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
End-to-End Implementation
Contact Center Transformation
Eastern Time Zone

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