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Added 2 mins ago
PI
Health and Safety Environment Supervisor
Pagnotta Inc.
Vancouver, BC
- Full-time
Pagnotta Inc. is a mid-sized, full-service provider of structural concrete, general contracting, and tower crane and hoist services with job sites throughout Western Canada. We deliver…
Added 2 mins ago
PI
Health and Safety Environment Coordinator
Pagnotta Inc.
Vancouver, BC
- Full-time
Pagnotta Inc. is a mid-sized, full-service provider of structural concrete, general contracting, and tower crane and hoist services with job sites throughout Western Canada. We deliver…
Added 2 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Lead, supervise and coach the residential sales team to achieve established revenue, gross margin, sales conversion and customer service objectives.
Added 2 mins ago
CI
Supervisor (Full Time)
Carters Inc.
St. Thomas, ON
- Full-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 2 mins ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Full-time
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 2 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
…landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse…
Added 2 mins ago
T
Senior Python Test Automation Engineer
Telesat
Ottawa, ON
- Full-time
…of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
Added 2 mins ago
B
Director, Capital Markets - Capital Allocation & Management
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 2 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
…enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and…
Added 2 mins ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
Lead security architecture reviews for proposed and changing solutions, identify trust boundaries and threats, and define clear, proportionate, implementable security requirements and…
Added 2 mins ago
JI
Cashier
J.D. Irving, Limited
Clarenville, NL
- Part-time
Keep the customer service area clean and orderly
Added 2 mins ago
Drug Safety and Medical Information (DSMI) Specialist
Bayshore
Mississauga, ON
Excellent customer service skills to deal with client questions, s
Added 2 mins ago
M
Manulife Bank, Contact Centre Supervisor
Manulife
Montreal, QC
- Full-time
Proven ability to advise, influence, and take initiative; lead staff and customer relationships in a fast-paced environment; excellent organizational and multi-tasking skills; prioritize…
Added 17 mins ago
PT
Electrician
Paladin Technologies
Fort St. John, BC
- Full-time
Consistently provide high levels of customer service.
Added 17 mins ago
G
Sales Director
Gordian
Canada
- Full-time
…candidate should have experience developing partnerships with service providers interested in the facilities maintenance space. This dual role will encompass managing an individual quota…
Added 17 mins ago
NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
…rules governing the securities industry. Your work will also lead you to carry out simple and complex analysis scenarios to meet client requests with a view to sound risk management and…
Added 17 mins ago
C
Enterprise Architect (Salesforce) – Healthcare & Life Sciences
Customertimes
Canada
- Full-time
…Healthcare and Life Sciences (HLS) and data background. You’ll lead the design of complex enterprise solutions with Salesforce at the core, connected to ERP, data platforms and integration…
Added 17 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Lead, supervise and coach the residential sales team to achieve established revenue, gross margin, sales conversion and customer service objectives.
Added 17 mins ago
LL
Sales Development Representative
Lyon Lifts Ltd
Coquitlam, BC
- Full-time
We're a small, ambitious team focused on customer service, reliability, and strong relationships. We
Added 17 mins ago
PS
Manager Microsoft Platforms
Personnel Search Ltd.
Saint John, NB
- $100,000 to $140,000 CAD / year
- Full-time
Service Delivery: Maintain accountability for top-tier service delivery, consistently meeting SLAs, key performance metrics, and internal customer satisfaction targets.
Added 17 mins ago
SS
Account Manager, PR & Media Relations
Swerve Strategic Marketing
Burlington, ON
- Full-time
You've built the experience. Now it's time to lead.
Added 17 mins ago
NB
Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
In this role, you will lead teams of Commercial Account Representatives and optimize their ability to offer value-added services to Account Managers for the benefit of Commercial clients.
Added 17 mins ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
Lead security architecture reviews for proposed and changing solutions, identify trust boundaries and threats, and define clear, proportionate, implementable security requirements and…
Added 17 mins ago
NB
Business Development Representative
National Bank of Canada
Toronto, ON
- Full-time
Ensure high-quality client service and interactions with branch Advisors and Planners
Added 17 mins ago
CH
Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
CPH is also proud to serve as the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program across Brampton, Halton, Mississauga, and South Etobicoke, expanding…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, build, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including contact flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including contact flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. The role favors an independent practitioner with production implementation and migration experience; AWS architecture or SysOps certification and familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens are preferred or desirable.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Solutions
Amazon Connect Migration
Production Implementations
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Troubleshooting
Solution Design

Benefits

Career Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
Contact Flows
IVR
API Integrations
Contact Center
Customer Experience
Agent Desktop
Backend Systems
Enterprise Applications
Amazon Connect Migration
Production Implementation
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
End-to-End Implementation
Contact Center Transformation
Eastern Time Zone

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