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Added 14 mins ago
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Food Manager Trainee
Co-op
Brandon, MB
- Full-time
Leadership, supervisory, team lead, or management experience is considered an asset.
Added 14 mins ago
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Meat Manager - Melita
Co-op
Melita, MB
- Full-time
Provide leadership and direction to the Department team in all areas of People, Financial, Market Growth, Sustainability and Operational Excellence.
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Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
Partners with lead advisor(s) to build and nurture relationships with COI’s and business partners; working collaboratively within the team and with internal partners to identify…
Added 14 mins ago
IF
Sales Team Support Specialist
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while contributing to the organization’s growth.
Added 14 mins ago
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Data Solution Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while contributing to the organization’s growth.
Added 14 mins ago
Warehouse Associate Lead I (Trade Shows & Events)
Jack Morton Worldwide
Oakville, ON
Experience without limits - in your work, your growth, and your impact.
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BT
Senior Software Developer
Botpress Technologies Inc.
Remote, Canada
- Full-time
- Remote
The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
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Senior Software Engineer (AI & Full Stack)
Fable
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
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Director, Global Services Operations & Excellence
Prosci
Remote, Canada
- Full-time
- Remote
In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of…
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NC
Assembly Shift Supervisor
National Carwash Solutions
Barrie, ON
- Full-time
The NCS family is continually expanding which often presents opportunities for cross training and employee growth within the company.
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Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Director, Technical Solutions – Enterprise Application Integrations will lead teams responsible for designing and delivering the integration capabilities that connect our applications,…
Added 14 mins ago
Shift Manufacturing Supervisor
Westinghouse Electric Company, LLC
Peterborough, ON
…of our business to drive greater efficiency, create greater growth and strengthen our…
Added 14 mins ago
Licensed Practical Nurse-Emergency - Infirmier.ère auxiliaire aitorisé.e-Urgences
Winnipeg Regional Health Authority
MB · St. Pierre-Jolys, MB
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Lead multi-disciplinary project teams across medium to large-scale, complex projects.
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Lead multi-disciplinary project teams across medium to large-scale, complex projects.
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Project Leader (Temp)
DAP
Toronto, ON · Scarborough
- Full-time
The Project Lead will manage Project Refresh, a packaging update project covering product packaging and shipping cases and report to DAP Canada’s Marketing Director.
Added 14 mins ago
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Client Manager, Commercial Insurance
NFP Corp
Hamilton, ON · London, ON · Oshawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits and Wealth Management departments,…
Added 14 mins ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
…contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your…
Added 14 mins ago
A
Workday FINs Quote to Cash / Professional Service Automation Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are Accenture, a global professional services company, searching for a Workday Financials Quote to Cash / Professional Service Automation Lead.
Added 14 mins ago
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Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support…
Added 15 mins ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Global organization with strong growth and market presence
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Product Manager
Artika
Montreal, QC
- Full-time
Added 15 mins ago
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Director Enterprise Technology Architecture
McGill University
Montreal, QC
- Full-time
…Senior Director, IT Governance & Strategic Planning (GSP) to lead the enterprise technology architecture strategy and roadmap, leading enterprise-wide architecture integration, architecture…
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Account Executive
Pricepoint
Montreal, QC
- Full-time
…hundreds of customers globally and is entering its next stage of…
Added 15 mins ago
LM
Construction Sales & Rentals Representative
Leavitt Machinery
AB · Edmonton, AB
- Full-time
…and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, build, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including contact flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including contact flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. The role favors an independent practitioner with production implementation and migration experience; AWS architecture or SysOps certification and familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens are preferred or desirable.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Solutions
Amazon Connect Migration
Production Implementations
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Troubleshooting
Solution Design

Benefits

Career Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
Contact Flows
IVR
API Integrations
Contact Center
Customer Experience
Agent Desktop
Backend Systems
Enterprise Applications
Amazon Connect Migration
Production Implementation
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
End-to-End Implementation
Contact Center Transformation
Eastern Time Zone

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