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Jobs in Canada

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Added 11 mins ago
O
Conseiller(ère) en architecture de sécurité
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 11 mins ago
W
Conseiller(ère) en architecture de sécurité
Wepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 11 mins ago
RU
Supervisor, Data Architect
RSM US LLP
Toronto, ON
- Full-time
Experience conducting solution / technical assessments.
Added 11 mins ago
TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Solution Architect (Infrastructure Architecture Lead)
Added 41 mins ago
D
Senior Outcomes Consultant /Architecte principal(e) des résultats
Diabsolut
Canada
- Full-time
Dans le cadre de la croissance continue de Diabsolut, l’Architecte des résultats (Outcomes Architect) est un rôle stratégique de niveau senior responsable de concevoir et de piloter la mise…
Added 41 mins ago
KR
VMware Specialist
KTek Resourcing
AB · Edmonton, AB
- Contract
We are seeking an experienced VMware Implementer / Infrastructure Architect with expertise in VMware architecture, design, implementation, and upgrade projects.
Added 41 mins ago
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Senior Principal, Transformation Management
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 1 hour ago
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Enterprise Architect (Salesforce) – Healthcare & Life Sciences
Customertimes
Canada
- Full-time
We’re looking for an experienced Enterprise Architect (Salesforce) with deep expertise in Healthcare and Life Sciences (HLS) and data background. You’ll lead the design of complex…
Added 1 hour ago
RI
Vmware Consultant
Raas Infotek
AB · Edmonton, AB
- Contract
This role requires a technical architect/implementator with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning multiple data centres in Canada and the…
Added 1 hour ago
NB
Senior Data Solutions Architect
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Data Solutions Architect within the Wealth Management Solution and Data Architecture team at National Bank means leading the definition and implementation of innovative…
Added 1 hour ago
Solution Architect
PCL Construction
Edmonton, AB
As an Solution Architect for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to design and deliver scalable enterprise data, analytics and AI…
Added 1 hour ago
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Amazon Connect Developer / Designer
Genpact
Toronto, ON
- Full-time
AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.
Added 1 hour ago
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Senior Solution Architect – AWS / .NET / Angular / React
Aequilibrium Software Inc.
Remote, Canada
- Contract
- Remote
Aequilibrium is looking for an experienced Senior Solution Architect to support a major digital transformation initiative for a provincial government client in Alberta.
Added 2 hours ago
BI
Pega Lead System Architect @ Toronto, Canada Hybrid
BURGEON IT SERVICES
Toronto, ON
- Contract
The Pega Lead System Architect is responsible for the end-to-end architecture, technical design, development governance, and successful implementation of enterprise applications built on…
Added 2 hours ago
7
AI Data Architect
7shifts
Toronto, ON · Saskatoon, SK
- $160,000 to $200,000 CAD / year
- Full-time
At a company our size, the architect and the builder are the same person. You'll define the end-to-end architecture for agentic data solutions, build the parts that need building, help…
Added 2 hours ago
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Data Architect - Canada Region
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Data Architect, you will help clients design and deliver modern, scalable data platforms that enable analytics, AI, machine learning, and Generative AI solutions. Working closely with…
Added 2 hours ago
L
Infrastructure Solution Architect
LotusFlare
Toronto, ON
- Full-time
We're seeking an experienced Infrastructure Solution Architect to design and optimize the infrastructure systems that support our critical services used by millions. In this role, you'll…
Added 2 hours ago
VI
MS Dynamics CRM Architect
Veriday Inc.
Toronto, ON
- Contract
Proven experience as a Technical Architect, Solution Architect, or Technical Lead, with active involvement in hands-on development.
Added 3 hours ago
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Infrastructure Solution Architect
LotusFlare
Toronto, ON
- Full-time
We're seeking an experienced Infrastructure Solution Architect to design and optimize the infrastructure systems that support our critical services used by millions. In this role, you'll…
Added 3 hours ago
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Lead Java Developer
Tekshapers
Toronto, ON
- Full-time
Architect and implement integration solutions using REST/SOA, Apache Kafka, RabbitMQ, event-driven architecture and API Gateway solutions.
Added 3 hours ago
VD
Senior Salesforce Architect - Canada
Vasa Digital Architects
Canada
- Full-time
Proven experience as a Salesforce Solution Architect, Technical Architect, or Enterprise Architect.
Added 4 hours ago
ST
Pega Lead System Architect
Silverlink Technologies
Toronto, ON
- Contract
· Pega Certified Lead System Architect (PCLSA/CLSA) certification.
Added 4 hours ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Model and architect what a strategic relationship with SOTI would look like across the partnership lifecycle, including identifying trends and cross industry solutions that will…
Added 4 hours ago
RI
Enterprise Architect / Zero Trust Lead
Raas Infotek
Calgary, AB
- Contract
Enterprise/Solution Architecture and target-state design
Added 4 hours ago
KG
Enterprise Data Architect – Snowflake & Cortex
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Position: Enterprise Data Architect – AWS Snowflake & Cortex

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, build, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including contact flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including contact flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. The role favors an independent practitioner with production implementation and migration experience; AWS architecture or SysOps certification and familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens are preferred or desirable.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Solutions
Amazon Connect Migration
Production Implementations
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Troubleshooting
Solution Design

Benefits

Career Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
Contact Flows
IVR
API Integrations
Contact Center
Customer Experience
Agent Desktop
Backend Systems
Enterprise Applications
Amazon Connect Migration
Production Implementation
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
End-to-End Implementation
Contact Center Transformation
Eastern Time Zone

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