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Added 28 mins ago
TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Solution Architect (Infrastructure Architecture Lead)
Added 58 mins ago
S
Senior Principal, Transformation Management
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Principal in Transformation Management at Slalom, you will provide executive-level leadership for complex, enterprise-scale transformations, primarily serving Financial Services…
Added 1 hour ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…for designing, engineering, and enabling secure technology solutions that protect Aritzia’s systems and data, reduce cybersecurity risk, and enable the business to operate and innovate…
Added 1 hour ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…for designing, engineering, and enabling secure technology solutions that protect Aritzia’s systems and data, reduce cybersecurity risk, and enable the business to operate and innovate…
Added 1 hour ago
NB
Senior Data Solutions Architect
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Data Solutions Architect within the Wealth Management Solution and Data Architecture team at National Bank means leading the definition and implementation of innovative…
Added 1 hour ago
Solution Architect
PCL Construction
Edmonton, AB
As an Solution Architect for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to design and deliver scalable enterprise data, analytics and AI…
Added 1 hour ago
G
Amazon Connect Developer / Designer
Genpact
Toronto, ON
- Full-time
…accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to…
Added 1 hour ago
AS
Senior Solution Architect – AWS / .NET / Angular / React
Aequilibrium Software Inc.
Remote, Canada
- Contract
- Remote
Aequilibrium is looking for an experienced Senior Solution Architect to support a major digital transformation initiative for a provincial government client in Alberta.
Added 2 hours ago
S
Data Architect - Canada Region
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Data Architect, you will help clients design and deliver modern, scalable data platforms that enable analytics, AI, machine learning, and Generative AI solutions. Working closely with…
Added 4 hours ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Model and architect what a strategic relationship with SOTI would look like across the partnership lifecycle, including identifying trends and cross industry solutions that will…
Added 4 hours ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Design and implement end-to-end AI solutions, integrating LLMs and AI services such as OpenAI, Anthropic, and Gemini with enterprise platforms including SAP, ServiceNow, Salesforce, data…
Added 4 hours ago
KG
Enterprise Data Architect – Snowflake & Cortex
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
The Enterprise Data Architect is responsible for defining end-to-end architecture for AWS Snowflake-based data, analytics, and AI platforms. Operating at the intersection of data…
Added 4 hours ago
PG
Commercial Marketing Manager
Purity Gas
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Architect multi touch Account Based Marketing strategies and playbooks targeting Purity Gas’s Top 200 Enterprise accounts.
Added 5 hours ago
FG
Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…conferences, mentorship opportunities, and clear paths to principal/architect/leadership tracks as you establish yourself as a thought…
Added 5 hours ago
A
Oracle Technical Architecture Lead
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…seamless access to industry insights and innovative technology…
Added 5 hours ago
AI
Principal Consultant – AWS Data Platforms & Agentic AI
Apptoza Inc.
Toronto, ON
- Contract
You are neither a strategy-only Enterprise Architect nor solely a delivery-focused Data Engineer.
Added 5 hours ago
B
Business Intelligence Specialist
Bevertec
Toronto, ON
- Contract
Azure Certifications (Azure Administrator, Azure Data Engineer, or Azure Solutions Architect)
Added 6 hours ago
TC
Power Platform Architect
Tata Consultancy Services
Calgary, AB
- $100,000 to $120,000 CAD / year
- Full-time
Design and govern scalable enterprise solutions across Microsoft 365 (M365) and related platforms.
Added 6 hours ago
Adobe CDP Architect
Capgemini
Vancouver, BC
Design integrations between Adobe Experience Platform and enterprise systems such as SAP, Microsoft Fabric, Azure, AWS, Salesforce Marketing Cloud, and legacy platforms.
Added 6 hours ago
AC
Development Lead (Back-end Systems)
Air Canada
Toronto, ON
- Full-time
…predictability, code quality, and release readiness, ensuring solutions align with enterprise architecture, engineering standards, and business…
Added 6 hours ago
A
Data Architect
Altis
Mississauga, ON
- Full-time
…innovative technology? We're looking for a Data & Analytics Solutions Architect to shape enterprise-wide data, analytics, and AI solutions within a forward-thinking…
Added 6 hours ago
W
AI Technical Lead
Wepoint
Ottawa, ON · Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 7 hours ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
Architect multi touch Account Based Marketing strategies and playbooks targeting Purity Gas’s Top 200 Enterprise accounts.
Added 7 hours ago
SD
IT Enterprise Architect
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking a Senior IT Enterprise Architect / Strategist
Added 8 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…

Genpact

Amazon Connect Developer / Designer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Amazon Connect Developer / Designer

Location: Toronto ON (hybrid)

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

Candidate Profile:

The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.

Work Requirements:

Must be able to support Eastern Time Zone working hours/overlap.

Resource should be deployable from a client-approved delivery location.

Ability to join the team quickly and contribute immediately is important.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Design, build, configure, integrate, test, and maintain end-to-end contact center solutions using Amazon Connect and AWS services, including contact flows, IVR journeys, Lambda functions, and APIs. Support implementations and migrations, customize agent and customer experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on experience implementing Amazon Connect, including contact flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. The role favors an independent practitioner with production implementation and migration experience; AWS architecture or SysOps certification and familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens are preferred or desirable.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Solutions
Amazon Connect Migration
Production Implementations
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
Troubleshooting
Solution Design

Benefits

Career Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
Contact Flows
IVR
API Integrations
Contact Center
Customer Experience
Agent Desktop
Backend Systems
Enterprise Applications
Amazon Connect Migration
Production Implementation
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
End-to-End Implementation
Contact Center Transformation
Eastern Time Zone

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