Jobs in Canada

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Added 2 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
Added 2 mins ago
J
Legal Associate, Commercial (Insurtech, Remote)
Jerry.ai
Remote, Canada
- $80,000 to $110,000 CAD / year
- Full-time
- Remote
A Practical Analyst: You can read a regulation, work out what it means for a product decision, and explain it clearly and concisely.
Added 17 mins ago
G
Service Desk Analyst
Genpact
Montreal, QC
- Full-time
At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our…
Added 17 mins ago
Research Analyst - Geriatric Division Research
CAMH
Toronto, ON
The Geriatric Mental Health Services has an opening for a full-time contract (1 year) Research Analyst for an upcoming clinical trial in Treatment Resistant Late-Life Depression. The…
Added 32 mins ago
NM
Bilingual Analyst Wholesale, Operations
Nissan Motor Corporation
Mississauga, ON
- Full-time
We are currently looking for a Bilingual Analyst Wholesale, Operations to join our team in Mississauga, Ontario.
Added 46 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 47 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 47 mins ago
AC
Contracts Analyst - Airside and Vendor Performance
Air Canada
Dorval, QC
- Full-time
We are seeking a Strategic Procurement Analyst - Vendor Performance, Analytics & Contracts to join the Strategic Procurement team at our Montreal Headquarters. The successful candidate will…
Added 1 hour ago
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(CAN) Analyst, Walmart Services
Walmart
Mississauga, ON
- Full-time
…mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of…
Added 1 hour ago
M
Business Intelligence Analyst (Healthcare SaaS)
Medfar
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 1 hour ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 hour ago
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Insurance Business Analyst
UST
ON · Ontario, Canada
- Full-time
…technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions…
Added 1 hour ago
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Senior Business Analyst
UST
ON · Ontario, Canada
- Full-time
…technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions…
Added 1 hour ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 hour ago
FT
CAC052:Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Lacolle, QC
- $44,638 to $69,747 CAD / year
- Full-time
Si un permis d’importation est requis, utilise le programme électronique en ligne pour obtenir les renseignements nécessaires
Added 1 hour ago
M
Senior Business Intelligence Performance Analyst
Metrolinx
Toronto, ON
- Full-time
Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information…
Added 1 hour ago
UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and…
Added 1 hour ago
M
Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 1 hour ago
S
GIS Analyst- Water
Stantec
Toronto, ON
- Full-time
Here at Stantec we are pushing the boundaries of innovation, and we are now pursuing a highly motivated and technically capable GIS professional to join our Geospatial Discipline within the…
Added 1 hour ago
Data Analyst
Aecon
Toronto, ON
Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life…
Added 2 hours ago
RB
Financial Planning Specialist
Royal Bank of Canada
Waterloo, ON
- Full-time
Work collaboratively with the Financial Planning Analyst team in the preparation of financial plans.
Added 2 hours ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and…
Added 2 hours ago
AE
Business Analyst - Senior Strategic Planning & Initiatives
American Express
Toronto, ON
- Full-time
The Business Analyst - Senior Strategic Planning & Initiatives supports the Canada leadership team in delivering strategic priorities aligned with the multi-year growth strategy (Amex…
Added 2 hours ago
FT
CAC052:Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Lacolle, QC
- $44,638 to $69,747 CAD / year
- Full-time
Si un permis d’importation est requis, utilise le programme électronique en ligne pour obtenir les renseignements nécessaires
Added 2 hours ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Lacolle, QC
- $44,638 to $69,747 CAD / year
- Full-time
Si un permis d’importation est requis, utilise le programme électronique en ligne pour obtenir les renseignements nécessaires

Genpact

Service Desk Analyst

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Service Desk Analyst

Location: Montreal QC (onsite)

We are seeking a highly motivated and customer-focused Service Desk Analyst to join our team supporting a leading Investment Banking client in Montreal. This is a hands-on, client-facing role requiring a strong onsite presence, exceptional communication skills, and a passion for delivering an outstanding end-user experience.

The ideal candidate combines solid technical expertise with a proactive, service-first mindset. You enjoy solving complex technical challenges, thrive in fast-paced environments, and build strong relationships with stakeholders at all levels of the organization. As a trusted IT representative, you will play a critical role in ensuring seamless technology support for business users while maintaining the highest standards of professionalism, responsiveness, and customer satisfaction.

Responsibilities:

Provide Level 1 and Level 2 support for hardware, software, network connectivity, mobility, and collaboration platform issues.
Troubleshoot and resolve incidents related to Microsoft Windows, Microsoft 365, Active Directory, VPN connectivity, printers, mobile devices, conferencing solutions, and enterprise applications.
Manage incidents and service requests received through phone, email, chat, walk-up support, and ticketing systems while meeting established service level agreements (SLAs).
Accurately document troubleshooting activities, root cause findings, resolutions, and user communications within the ITSM platform.
Deliver a high-touch, customer-centric support experience to business users, executives, and client stakeholders.
Build trusted relationships through professionalism, effective communication, and responsiveness.
Act as a primary point of contact for users, ensuring timely updates and clear communication throughout the support lifecycle.
Provide white-glove support for VIP and executive users when required.
Take ownership of incidents from initial reporting through successful resolution.
Escalate complex technical issues to appropriate support teams while maintaining accountability and user communication.
Collaborate with infrastructure, networking, cybersecurity, application support, and third-party vendor teams to drive issue resolution.
Participate in major incident response activities and support business-critical service restoration efforts.
Support onboarding, offboarding, user access provisioning, hardware deployment, workstation setups, and technology refresh activities.
Create and maintain knowledge articles, support documentation, and standard operating procedures.
Identify recurring issues and recommend process improvements to enhance operational efficiency and user experience.
Contribute to continuous service improvement initiatives and technology rollouts.

Qualifications we seek in you!

Minimum Qualifications

Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualification:

Service desk analysts neutralize direct customer issues by supporting technical knowledge to fix software and hardware problems. Along with the skills below:

Experience in an IT Service Desk, Technical Support, Desktop Support, or End User Computing environment.
Experience supporting enterprise users in a corporate environment.
Experience supporting executives, client-facing teams, or financial services organizations is considered a strong asset.
Strong knowledge of:
Microsoft Windows 10/11
Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
Active Directory and user account administration
VPN and remote connectivity technologies
Mobile device support (iOS and Android)
Printing and peripheral device troubleshooting
Enterprise collaboration and conferencing tools
Experience utilizing ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar ticketing solutions.
Working knowledge of ITIL principles, including Incident, Request, Change, and Problem Management.
Ability to troubleshoot hardware, software, application access, and connectivity issues independently with minimal supervision.
Fluent English communication skills, both verbal and written.
Bilingual proficiency in English and French is strongly preferred.
The ideal candidate is someone who thrives on challenges, enjoys interacting with people, and takes pride in being the trusted face of IT support. You are known for your professionalism, positive attitude, technical aptitude, and ability to collaborate effectively with colleagues and client stakeholders. You bring energy, curiosity, and a commitment to continuous improvement while consistently delivering a superior support experience in a fast-paced Investment Banking environment

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide Level 1 and Level 2 support for users’ hardware, software, network, mobility, and collaboration issues, managing incidents and requests through resolution while meeting service levels. Deliver professional, customer-focused onsite support, including VIP assistance, user onboarding and access provisioning, escalation coordination, documentation, and continuous service improvement.

Requirements

Candidates need a degree or postgraduate qualification in technology, computer science, IT, systems engineering, or a related field, along with experience in service desk, technical support, desktop support, or end-user computing. They should have strong knowledge of Windows, Microsoft 365, Active Directory, VPNs, mobile devices, ITSM tools, and ITIL practices, plus fluent English; French proficiency is strongly preferred.

Skills

Level 1 and Level 2 Technical Support
Microsoft Windows 10/11
Microsoft 365
Active Directory
VPN Troubleshooting
Mobile Device Support
ITSM Platforms
ITIL Principles
Hardware and Software Troubleshooting
Network Connectivity
Incident Management
Customer Service
Executive Support
Ticket Documentation
English Communication
French Communication

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 1 Support
Level 2 Support
Microsoft Windows 10/11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
SharePoint
Active Directory
VPN
iOS
Android
ITSM
ServiceNow
Remedy
Jira Service Management
ITIL
Incident Management
Request Management
Change Management
Problem Management
Investment Banking
Executive Support
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Conferencing Solutions
Service Level Agreements
User Access Provisioning

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Work requirements

Jobs in Canada