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Added 45 mins ago
G
Product Analyst
GamblingCareers.com
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 1 hour ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 1 hour ago
SG
Associate Director – Non-Bank Financial Institutions, New York City, Denver or Toronto
S&P Global
Toronto, ON
- Full-time
Help improve analytical processes, tools, and workflows and support the testing and adoption of new capabilities.
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
CO
IS Business Analyst
City of Vernon, BC
BC · British Columbia, Canada
- Full-time
Work with multiple stakeholder groups to develop detailed business requirements and testing scenarios; including incorporation of current state / future state business processes and…
Added 5 hours ago
A
Analyste Principal d'Affaires
Astek
Montreal, QC
- Full-time
…a major organization. You will play a key role in defining business needs, optimizing processes, and supporting stakeholders through…
Added 6 hours ago
MC
Business Analyst Finance Operations SME – Wealth Management (35773)
Myticas Consulting
Ottawa, ON
- Contract
Our Banking client in Toronto is seeking a Business Analyst / Finance Operations SME to provide hands-on business analysis and subject-matter expertise for a Wealth Management…
Added 8 hours ago
AR
Business systems analyst
Actfast Restoration & Repairs LTD.
Surrey, BC
- From $43 CAD / hour
- Full-time
- Contract
- On-site
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 8 hours ago
C
Systems analyst
CloudLabs
Mississauga, ON
- From $110,000 CAD / year
- Full-time
- On-site
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 8 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 8 hours ago
T
Actuarial Analyst III - Capital
TD
Toronto, ON · Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 10 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 10 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…closely with the My Health NB PHN project team and various business, technical, support, and healthcare stakeholders to lead and participate in the analysis, design, development,…
Added 10 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 10 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 10 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 10 hours ago
SM
RQ11714 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will…
Added 10 hours ago
JF
Business systems analyst
JACK FILLED FOREIGN EXCHANGE INC
Scarborough, ON
- From $45.5 CAD / hour
- Full-time
- On-site
Business administration and management, general
Added 12 hours ago
G
Product Analyst
GamblingCareers.com
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 14 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 16 hours ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 16 hours ago
MC
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
- Contract
Our confidential Toronto-based client is seeking two Senior Business Analysts to support the migration of a large-scale Canadian wealth management legacy platform to a new vendor solution.…
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Genpact

Service Desk Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3+ years of experience as a Business Analyst supporting HR applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile a

Title: Workday HCM Business Analyst

Location: Toronto, Canada

Duration: Fulltime

Role Summary

The Workday HCM Business Analyst is a key member of the HR Technology team, responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them into system solutions, supporting production stability, and continuously improving HR processes through Workday configuration, integrations, and data insights.

The ideal candidate brings a strong blend of Workday functional expertise, business analysis skills, and operational excellence, with the ability to collaborate effectively across HR, IT, and external partners.

Essential Job Responsibilities

Business Partnership & Requirements

Partner with HR business stakeholders (Core HR, Benefits, Payroll, Talent, Compliance) to understand business needs and translate them into clear functional requirements.
Facilitate discovery sessions, document business processes, identify gaps, and recommend Workday‑aligned solutions and best practices.
Act as a trusted advisor to HR partners by providing consultative guidance on Workday capabilities and impacts.

Workday Configuration & Delivery

Configure and maintain Workday HCM modules, including business processes, security roles, condition rules, and calculated fields.
Support enhancements across Workday Core HCM and related modules as the platform continues to mature.
Collaborate closely with integration partners and adjacent systems (e.g., ServiceNow, SuccessFactors, payroll/benefits vendors).

Testing, Release & Change Management

Lead functional testing, system integration testing (SIT), and user acceptance testing (UAT) for Workday changes.
Support release planning, deployment coordination, and post‑release validation.
Ensure changes adhere to HR Technology standards, SDLC controls, and audit requirements.

Production Support & Stability

Provide production support for Workday, including troubleshooting business process failures, data issues, and integration errors.
Analyze issues, identify root causes, and coordinate resolution with internal teams and vendors.
Monitor trends in incidents and proactively recommend improvements to reduce operational friction.

Documentation & Continuous Improvement

Maintain high‑quality documentation, including requirements, process flows, configuration details, and test artifacts.
Identify opportunities to simplify processes, improve user experience, and increase automation within Workday.
Contribute to HR Technology team process improvements, standards, and knowledge sharing.

Required Qualifications:

Bachelor’s degree in Business, Information Systems, Human Resources, or a related field.
3+ years of experience as a Business Analyst supporting HR applications.
Hands‑on experience with Workday HCM (Core HCM required; exposure to Benefits, Payroll, or Talent strongly preferred).
Strong requirements‑gathering, analytical, and problem‑solving skills.
Experience supporting production environments and participating in testing cycles.
Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.

Preferred Qualifications:

Experience supporting Workday post‑implementation in a complex, multi‑entity environment.
Familiarity with HR integrations and ecosystem platforms (e.g., ServiceNow, benefits vendors, payroll providers).
Experience working in Agile or product‑oriented delivery models.
Prior exposure to SOX controls or audit support in HR systems.
Workday certifications are a plus.

What Success Looks Like:

HR partners view you as a trusted Workday advisor, not just a system support resource.
Workday enhancements are well‑designed, thoroughly tested, and delivered with minimal disruption.
Production issues are handled efficiently, with recurring problems systematically addressed.
HR Technology solutions are scalable, maintainable, and aligned with long‑term business needs.
Strong self-management of workload and proactive communication related to capacity

Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Apply About employer

More about this job

Responsibilities

Partner with HR stakeholders to gather requirements, configure and enhance Workday HCM, and coordinate testing, releases, and integrations. Provide production support, resolve issues, maintain documentation, and identify opportunities to improve HR processes and system stability.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Human Resources, or a related field, at least three years of experience supporting HR applications, and hands-on Workday Core HCM experience. Candidates should have strong analytical, communication, requirements-gathering, production-support, and testing skills; experience with related Workday modules and integrations is preferred.

Skills

Workday HCM
Core HCM
Business Analysis
Requirements Gathering
Workday Configuration
Security Roles
Calculated Fields
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Production Support
Root Cause Analysis
Change Management
Process Improvement

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Core HCM
Benefits
Payroll
Talent
HR Technology
Business Analysis
Requirements Gathering
Business Processes
Workday Configuration
Security Roles
Condition Rules
Calculated Fields
ServiceNow
SuccessFactors
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Release Management
Production Support
Root Cause Analysis
SDLC
SOX Controls
Audit Support
Agile
Process Improvement
Data Insights
Workday Certifications

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