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Added 1 day ago
TG
SAP ABAP development
Tek Global
Toronto, ON
- Contract
We are seeking an experienced SAP Technical Consultant with strong expertise in ABAP development and a solid understanding of SAP Clean Core principles. While experience with SAP BTP and…
Added 1 day ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
Design and support enterprise platform configurations, integrations, data flows, and AI-enabled capabilities while ensuring scalability, governance, compliance, data quality, and alignment…
Added 1 day ago
LC
Senior Risk Advisory Consultant
Loblaw Companies Limited
Brampton, ON
- Full-time
Use data, process insights, and business judgment to identify opportunities to mitigate risk, improve operations, strengthen governance, and create enterprise value.
Added 1 day ago
Solutions Architect - Onsite
Mariner
Halifax, NS
…technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data,…
Added 1 day ago
TA
Sr. Analytics Consultant
Tiger Analytics
Canada
- Full-time
…100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been…
Added 1 day ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 1 day ago
C
Project Manager - contract
CBRE
Vancouver, BC
- Full-time
As a CBRE Project Management Consultant, you will be responsible for providing consulting services to an assigned market or client account to help achieve the company's strategic business…
Added 1 day ago
FH
Medical Leader: Physician Quality Leader (PQL) - Surrey Memorial Hospital and Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Reviewing patient safety reports and Patient Safety Priorities data with the Quality Improvement consultant and coordinator, and site medical director.
Added 1 day ago
FS
Salesforce Consultant
Futran Solutions
Toronto, ON
- Full-time
Define and implement data modelling, schema design, and data governance strategies within the Salesforce Data Cloud.
Added 2 days ago
ML
IT Security Consultant
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Do you live and breathe cyber security? Are you passionate about keeping your workplace, data and operations safe? If this sounds like you, we have an opportunity for you. Maple Leaf Foods…
Added 2 days ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
…management skills. Your expertise is in advising clients on data-driven strategies to transform their organizations so they can crush their strategic, financial, and operational goals. As a…
Added 2 days ago
JG
IBM Maximo Functional Consultant
J&M Group
Calgary, AB
- Full-time
IBM Maximo Functional Consultant with a strong background in the Utilities industry to support the implementation, enhancement, and optimization of Maximo solutions. The ideal candidate…
Added 2 days ago
RD
Quality Engineer
Randstad Digital
Toronto, ON
- Contract
Data Integrity & Metadata Governance: Perform proactive system and data analysis. Monitor metadata management, run data quality checks, and troubleshoot/resolve data integrity issues.
Added 2 days ago
CG
Senior Geotechnical Engineer (Mount Milligan)
Centerra Gold Inc.
Fort St. James, BC
- Full-time
Review monitoring data and identify emerging geotechnical risks.
Added 2 days ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
…achieve their most critical objectives. You are more than a consultant - you are a strategic partner who empowers our clients to connect their vision directly to value. You'll work…
Added 2 days ago
AC
Consultant Fonctionnel Principal Oracle ARCS
Aston Carter
Montreal, QC
- $80 to $95 CAD / hour
- Contract
Titre du poste: Consultant fonctionnel principal Oracle Account Reconciliation Cloud Service (ARCS)
Added 2 days ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
Reporting to the Director, Business Development & Integration Services, the Senior Oracle HCM Consultant provides strong technical expertise delivering integrations, data solutions and…
Added 2 days ago
R
Oracle Exadata Cloud@Customer (ExaCC) Senior DBA Consultant
Raise
Calgary, AB
- Full-time
High Availability & Disaster Recovery (HA/DR): Architect, deploy, and troubleshoot Oracle Data Guard (switchover, failover, DR testing) and Oracle GoldenGate replication (Extract/Replicat,…
Added 2 days ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
…growing environmental advisory team. As a Graduate Sustainability Consultant, you won’t just be filing paperwork - you will actively help corporate clients, real estate developers, and…
Added 2 days ago
I
Lead SAP TMS Consultant
Infosys
Calgary, AB
- Full-time
Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
Added 2 days ago
O
Manager, Corporate Reporting and Financial Services
OPTrust
Toronto, ON
- Full-time
…emissions and portfolio sustainability metrics, and ensuring robust governance, data quality, internal controls and assurance…
Added 2 days ago
Senior Consultant - FAAS - Treasury - Assurance
EY
Toronto, ON
…insights our clients can rely on, every time. As a Treasury Senior Consultant you’ll play a leading role in that goal, driving growth and managing delivery teams using your treasury process…
Added 2 days ago
TR
Dynamics CRM Developer
Tenth Revolution Group
Ottawa, ON
- Full-time
Integrate and migrate data between Dynamics and other enterprise systems using TIBCO Scribe or similar integration tools.
Added 2 days ago
C
Telecommunications Architecture Advisor
COFOMO
Quebec, QC
- Full-time
Design and certify telecommunications architectures and solutions, including local and wide area networks, telephony, video communications and data transmission services.
Added 2 days ago
RT
Conseiller(ère) principal(e), Éthique et conformité (Triage et évaluation)
Rio Tinto
Montreal, QC
- Full-time
Effectuer un triage approfondi, notamment en consultant initialement des spécialistes et en recueillant la documentation pertinente afin d’accélérer l’enquête ou la résolution.

Genpact

Service Desk Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3+ years of experience as a Business Analyst supporting HR applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile a

Title: Workday HCM Business Analyst

Location: Toronto, Canada

Duration: Fulltime

Role Summary

The Workday HCM Business Analyst is a key member of the HR Technology team, responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them into system solutions, supporting production stability, and continuously improving HR processes through Workday configuration, integrations, and data insights.

The ideal candidate brings a strong blend of Workday functional expertise, business analysis skills, and operational excellence, with the ability to collaborate effectively across HR, IT, and external partners.

Essential Job Responsibilities

Business Partnership & Requirements

Partner with HR business stakeholders (Core HR, Benefits, Payroll, Talent, Compliance) to understand business needs and translate them into clear functional requirements.
Facilitate discovery sessions, document business processes, identify gaps, and recommend Workday‑aligned solutions and best practices.
Act as a trusted advisor to HR partners by providing consultative guidance on Workday capabilities and impacts.

Workday Configuration & Delivery

Configure and maintain Workday HCM modules, including business processes, security roles, condition rules, and calculated fields.
Support enhancements across Workday Core HCM and related modules as the platform continues to mature.
Collaborate closely with integration partners and adjacent systems (e.g., ServiceNow, SuccessFactors, payroll/benefits vendors).

Testing, Release & Change Management

Lead functional testing, system integration testing (SIT), and user acceptance testing (UAT) for Workday changes.
Support release planning, deployment coordination, and post‑release validation.
Ensure changes adhere to HR Technology standards, SDLC controls, and audit requirements.

Production Support & Stability

Provide production support for Workday, including troubleshooting business process failures, data issues, and integration errors.
Analyze issues, identify root causes, and coordinate resolution with internal teams and vendors.
Monitor trends in incidents and proactively recommend improvements to reduce operational friction.

Documentation & Continuous Improvement

Maintain high‑quality documentation, including requirements, process flows, configuration details, and test artifacts.
Identify opportunities to simplify processes, improve user experience, and increase automation within Workday.
Contribute to HR Technology team process improvements, standards, and knowledge sharing.

Required Qualifications:

Bachelor’s degree in Business, Information Systems, Human Resources, or a related field.
3+ years of experience as a Business Analyst supporting HR applications.
Hands‑on experience with Workday HCM (Core HCM required; exposure to Benefits, Payroll, or Talent strongly preferred).
Strong requirements‑gathering, analytical, and problem‑solving skills.
Experience supporting production environments and participating in testing cycles.
Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.

Preferred Qualifications:

Experience supporting Workday post‑implementation in a complex, multi‑entity environment.
Familiarity with HR integrations and ecosystem platforms (e.g., ServiceNow, benefits vendors, payroll providers).
Experience working in Agile or product‑oriented delivery models.
Prior exposure to SOX controls or audit support in HR systems.
Workday certifications are a plus.

What Success Looks Like:

HR partners view you as a trusted Workday advisor, not just a system support resource.
Workday enhancements are well‑designed, thoroughly tested, and delivered with minimal disruption.
Production issues are handled efficiently, with recurring problems systematically addressed.
HR Technology solutions are scalable, maintainable, and aligned with long‑term business needs.
Strong self-management of workload and proactive communication related to capacity

Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

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More about this job

Responsibilities

Partner with HR stakeholders to gather requirements, configure and enhance Workday HCM, and coordinate testing, releases, and integrations. Provide production support, resolve issues, maintain documentation, and identify opportunities to improve HR processes and system stability.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Human Resources, or a related field, at least three years of experience supporting HR applications, and hands-on Workday Core HCM experience. Candidates should have strong analytical, communication, requirements-gathering, production-support, and testing skills; experience with related Workday modules and integrations is preferred.

Skills

Workday HCM
Core HCM
Business Analysis
Requirements Gathering
Workday Configuration
Security Roles
Calculated Fields
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Production Support
Root Cause Analysis
Change Management
Process Improvement

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Core HCM
Benefits
Payroll
Talent
HR Technology
Business Analysis
Requirements Gathering
Business Processes
Workday Configuration
Security Roles
Condition Rules
Calculated Fields
ServiceNow
SuccessFactors
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Release Management
Production Support
Root Cause Analysis
SDLC
SOX Controls
Audit Support
Agile
Process Improvement
Data Insights
Workday Certifications

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