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Added 6 hours ago
M
Business System Analyst
Microserve
Port Coquitlam, BC
- Full-time
Provide actionable insights and recommendations to business partners to support retail strategies and organizational objectives. This includes:
Added 7 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH Expanse program within our Quality Assurance and Testing portfolio. This is an exciting…
Added 1 day ago
Data Analyst
Konrad
Toronto, ON
…interested in understanding how data supports product decisions, customer experiences, and overall business…
Added 1 day ago
AC
Senior Financial Analyst
Aston Carter
Vancouver, BC
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 1 day ago
MC
Sr Customer Forecasting Analyst - Walmart
Mattel Canada
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 1 day ago
AC
Revenue Management Analysis, Science and Innovation Analyst
Air Canada
Dorval, QC
- Full-time
…industry research, and external models to identify relevant insights and…
Added 1 day ago
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Agriculture Supply Analyst
''
Toronto, ON
- Full-time
Reporting to the Senior Manager, North America Agriculture Appetizer Supply, the Agriculture Supply Analyst is responsible for ensuring the efficient flow of agricultural raw materials…
Added 1 day ago
M
Sr Customer Forecasting Analyst - Walmart
Mattel
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 1 day ago
MI
Sr Customer Forecasting Analyst - Walmart
Mattel, Inc.
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 1 day ago
F饭
Marketing Business Systems Analyst
Fantuan 饭团
Toronto, ON
- Full-time
Identify opportunities to improve operational efficiency across marketing campaigns, customer relationship management (CRM), user acquisition, and data analytics.
Added 1 day ago
KH
Sales Analyst
Kraft Heinz
Toronto, ON
- Full-time
The Sales Analyst will work directly with senior Sales and Finance leadership to drive trade spend effectiveness through partnership, superior financial insights and innovation of our…
Added 1 day ago
MI
Store Automated Ordering Replenishment Analyst
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The SAO Replenishment Analyst is responsible for ensuring the right product is replenished in the right quantities to meet demand through automated store replenishment processes. Acting as…
Added 1 day ago
CH
Data Analyst
Cardinal Health Canada
Concord, ON
- Full-time
We are seeking a highly analytical, business-oriented Data Analyst to transform complex data into actionable insights that support strategic and operational decision-making. The ideal…
Added 1 day ago
CH
Data Analyst
Cardinal Health Canada
Concord, ON
- Full-time
We are seeking a highly analytical, business-oriented Data Analyst to transform complex data into actionable insights that support strategic and operational decision-making. The ideal…
Added 1 day ago
AC
Commercial Automation and Systems Analyst
Air Canada
Dorval, QC
- Full-time
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Added 1 day ago
AC
Revenue Management Analysis, Science and Innovation Analyst
Air Canada
Dorval, QC
- Full-time
…industry research, and external models to identify relevant insights and…
Added 1 day ago
Associate Data Analyst
Konrad
Toronto, ON
…capabilities and learn how data supports product decisions, customer experiences, and overall business…
Added 1 day ago
B
BMO Capital Markets Summer 2027 Internship Risk and Capital Solutions Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
The team supports strategic decision-making across Capital Markets by providing analysis and insights related to capital allocation, balance sheet optimization, risk management, resource…
Added 1 day ago
Senior Analyst, Project Financials & Reporting
Scotiabank
Toronto, ON
The Senior Analyst, Project Financials & Reporting supports the accurate and timely accounting, forecasting, reporting, and governance of capitalized software, intangible assets, and fixed…
Added 1 day ago
ST
Senior Credit Analyst
Sailun Tire Americas
Woodbridge, ON
- $80,000 to $110,000 CAD / year
- Full-time
The Senior Credit Analyst supports the Credit & Collections Manager in managing customer credit risk, optimizing cash flow, and ensuring timely collections across North American operations.…
Added 1 day ago
TH
SR FINANCIAL ANALYST CANADA, Cost analytics
The Home Depot Canada
Toronto, ON
- Full-time
…problems, find efficacies and drive results. As a senior financial analyst, you are the key person influencing decisions for key business leaders through financial data and insights, and…
Added 1 day ago
LC
Manager - Commodities
Loblaw Companies Limited
Brampton, ON
- Full-time
Identify opportunities for cost improvement throughout the business from available market data and Loblaw insights. Work with the Analyst, Commodities in creating materials supporting these…
Added 1 day ago
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Technology, Application Development, Full Time Analyst, Mississauga, Canada, 2027
Citi
Mississauga, ON
- Full-time
At Citi, we do not just adapt to change – we drive it. Our Full Time Technology Analyst Program is where forward-thinking talents meet unparalleled opportunities. This is your chance to…
Added 1 day ago
C
Technology, Production Support, Summer Analyst, Mississauga, Canada, 2027
Citi
Mississauga, ON
- Full-time
At Citi, we do not just adapt to change – we drive it. Our Summer Technology Analyst Program is where forward thinking talents meet unparalleled opportunities. This is your chance to…
Added 1 day ago
C
Technology, Application Development, Summer Analyst, Mississauga, Canada, 2027
Citi
Mississauga, ON
- Full-time
At Citi, we do not just adapt to change – we drive it. Our Summer Technology Analyst Program is where forward thinking talents meet unparalleled opportunities. This is your chance to…

Genpact

Service Desk Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3+ years of experience as a Business Analyst supporting HR applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile a

Title: Workday HCM Business Analyst

Location: Toronto, Canada

Duration: Fulltime

Role Summary

The Workday HCM Business Analyst is a key member of the HR Technology team, responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them into system solutions, supporting production stability, and continuously improving HR processes through Workday configuration, integrations, and data insights.

The ideal candidate brings a strong blend of Workday functional expertise, business analysis skills, and operational excellence, with the ability to collaborate effectively across HR, IT, and external partners.

Essential Job Responsibilities

Business Partnership & Requirements

Partner with HR business stakeholders (Core HR, Benefits, Payroll, Talent, Compliance) to understand business needs and translate them into clear functional requirements.
Facilitate discovery sessions, document business processes, identify gaps, and recommend Workday‑aligned solutions and best practices.
Act as a trusted advisor to HR partners by providing consultative guidance on Workday capabilities and impacts.

Workday Configuration & Delivery

Configure and maintain Workday HCM modules, including business processes, security roles, condition rules, and calculated fields.
Support enhancements across Workday Core HCM and related modules as the platform continues to mature.
Collaborate closely with integration partners and adjacent systems (e.g., ServiceNow, SuccessFactors, payroll/benefits vendors).

Testing, Release & Change Management

Lead functional testing, system integration testing (SIT), and user acceptance testing (UAT) for Workday changes.
Support release planning, deployment coordination, and post‑release validation.
Ensure changes adhere to HR Technology standards, SDLC controls, and audit requirements.

Production Support & Stability

Provide production support for Workday, including troubleshooting business process failures, data issues, and integration errors.
Analyze issues, identify root causes, and coordinate resolution with internal teams and vendors.
Monitor trends in incidents and proactively recommend improvements to reduce operational friction.

Documentation & Continuous Improvement

Maintain high‑quality documentation, including requirements, process flows, configuration details, and test artifacts.
Identify opportunities to simplify processes, improve user experience, and increase automation within Workday.
Contribute to HR Technology team process improvements, standards, and knowledge sharing.

Required Qualifications:

Bachelor’s degree in Business, Information Systems, Human Resources, or a related field.
3+ years of experience as a Business Analyst supporting HR applications.
Hands‑on experience with Workday HCM (Core HCM required; exposure to Benefits, Payroll, or Talent strongly preferred).
Strong requirements‑gathering, analytical, and problem‑solving skills.
Experience supporting production environments and participating in testing cycles.
Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.

Preferred Qualifications:

Experience supporting Workday post‑implementation in a complex, multi‑entity environment.
Familiarity with HR integrations and ecosystem platforms (e.g., ServiceNow, benefits vendors, payroll providers).
Experience working in Agile or product‑oriented delivery models.
Prior exposure to SOX controls or audit support in HR systems.
Workday certifications are a plus.

What Success Looks Like:

HR partners view you as a trusted Workday advisor, not just a system support resource.
Workday enhancements are well‑designed, thoroughly tested, and delivered with minimal disruption.
Production issues are handled efficiently, with recurring problems systematically addressed.
HR Technology solutions are scalable, maintainable, and aligned with long‑term business needs.
Strong self-management of workload and proactive communication related to capacity

Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

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More about this job

Responsibilities

Partner with HR stakeholders to gather requirements, configure and enhance Workday HCM, and coordinate testing, releases, and integrations. Provide production support, resolve issues, maintain documentation, and identify opportunities to improve HR processes and system stability.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Human Resources, or a related field, at least three years of experience supporting HR applications, and hands-on Workday Core HCM experience. Candidates should have strong analytical, communication, requirements-gathering, production-support, and testing skills; experience with related Workday modules and integrations is preferred.

Skills

Workday HCM
Core HCM
Business Analysis
Requirements Gathering
Workday Configuration
Security Roles
Calculated Fields
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Production Support
Root Cause Analysis
Change Management
Process Improvement

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Core HCM
Benefits
Payroll
Talent
HR Technology
Business Analysis
Requirements Gathering
Business Processes
Workday Configuration
Security Roles
Condition Rules
Calculated Fields
ServiceNow
SuccessFactors
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Release Management
Production Support
Root Cause Analysis
SDLC
SOX Controls
Audit Support
Agile
Process Improvement
Data Insights
Workday Certifications

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