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Genpact

Service Desk Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3+ years of experience as a Business Analyst supporting HR applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile a

Title: Workday HCM Business Analyst

Location: Toronto, Canada

Duration: Fulltime

Role Summary

The Workday HCM Business Analyst is a key member of the HR Technology team, responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them into system solutions, supporting production stability, and continuously improving HR processes through Workday configuration, integrations, and data insights.

The ideal candidate brings a strong blend of Workday functional expertise, business analysis skills, and operational excellence, with the ability to collaborate effectively across HR, IT, and external partners.

Essential Job Responsibilities

Business Partnership & Requirements

Partner with HR business stakeholders (Core HR, Benefits, Payroll, Talent, Compliance) to understand business needs and translate them into clear functional requirements.
Facilitate discovery sessions, document business processes, identify gaps, and recommend Workday‑aligned solutions and best practices.
Act as a trusted advisor to HR partners by providing consultative guidance on Workday capabilities and impacts.

Workday Configuration & Delivery

Configure and maintain Workday HCM modules, including business processes, security roles, condition rules, and calculated fields.
Support enhancements across Workday Core HCM and related modules as the platform continues to mature.
Collaborate closely with integration partners and adjacent systems (e.g., ServiceNow, SuccessFactors, payroll/benefits vendors).

Testing, Release & Change Management

Lead functional testing, system integration testing (SIT), and user acceptance testing (UAT) for Workday changes.
Support release planning, deployment coordination, and post‑release validation.
Ensure changes adhere to HR Technology standards, SDLC controls, and audit requirements.

Production Support & Stability

Provide production support for Workday, including troubleshooting business process failures, data issues, and integration errors.
Analyze issues, identify root causes, and coordinate resolution with internal teams and vendors.
Monitor trends in incidents and proactively recommend improvements to reduce operational friction.

Documentation & Continuous Improvement

Maintain high‑quality documentation, including requirements, process flows, configuration details, and test artifacts.
Identify opportunities to simplify processes, improve user experience, and increase automation within Workday.
Contribute to HR Technology team process improvements, standards, and knowledge sharing.

Required Qualifications:

Bachelor’s degree in Business, Information Systems, Human Resources, or a related field.
3+ years of experience as a Business Analyst supporting HR applications.
Hands‑on experience with Workday HCM (Core HCM required; exposure to Benefits, Payroll, or Talent strongly preferred).
Strong requirements‑gathering, analytical, and problem‑solving skills.
Experience supporting production environments and participating in testing cycles.
Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.

Preferred Qualifications:

Experience supporting Workday post‑implementation in a complex, multi‑entity environment.
Familiarity with HR integrations and ecosystem platforms (e.g., ServiceNow, benefits vendors, payroll providers).
Experience working in Agile or product‑oriented delivery models.
Prior exposure to SOX controls or audit support in HR systems.
Workday certifications are a plus.

What Success Looks Like:

HR partners view you as a trusted Workday advisor, not just a system support resource.
Workday enhancements are well‑designed, thoroughly tested, and delivered with minimal disruption.
Production issues are handled efficiently, with recurring problems systematically addressed.
HR Technology solutions are scalable, maintainable, and aligned with long‑term business needs.
Strong self-management of workload and proactive communication related to capacity

Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

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More about this job

Responsibilities

Partner with HR stakeholders to gather requirements, configure and enhance Workday HCM, and coordinate testing, releases, and integrations. Provide production support, resolve issues, maintain documentation, and identify opportunities to improve HR processes and system stability.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Human Resources, or a related field, at least three years of experience supporting HR applications, and hands-on Workday Core HCM experience. Candidates should have strong analytical, communication, requirements-gathering, production-support, and testing skills; experience with related Workday modules and integrations is preferred.

Skills

Workday HCM
Core HCM
Business Analysis
Requirements Gathering
Workday Configuration
Security Roles
Calculated Fields
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Production Support
Root Cause Analysis
Change Management
Process Improvement

Benefits

Training
Mentorship
AI Certifications

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Core HCM
Benefits
Payroll
Talent
HR Technology
Business Analysis
Requirements Gathering
Business Processes
Workday Configuration
Security Roles
Condition Rules
Calculated Fields
ServiceNow
SuccessFactors
HR Integrations
Functional Testing
System Integration Testing
User Acceptance Testing
Release Management
Production Support
Root Cause Analysis
SDLC
SOX Controls
Audit Support
Agile
Process Improvement
Data Insights
Workday Certifications

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