Windows Admin

At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Windows Administrator

Location: Montreal, QC (Onsite)

The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities

• Vulnerability remediation.
• Expert in Configuring and administering windows server 2008/2012/2016.
• Good understanding of Exchange 2016 and Outlook related issues.
• Maintain servers both physical and VM environment with maximum uptime.
• Mastered in trouble shooting windows OS issues, handling escalated L3 issues in windows environment.
• Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration.
• Good understanding of Active Directory and Network Infrastructure, Forest and Domain Infrastructure.
• Responsible for third-level support for all server related issues. Implemented security policy and virus protection.
• Participate in complete system builds, upgrades, migrations and patch management.
• Preparation and maintenance of documentation of technologies, standards and procedures.
• Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks.
• Assist in P2V and V2V conversion of Windows server editions using enterprise VMware converter and also installed the VMware tools on that machines.
• Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance.
• Server hardware troubleshooting by using through ILO and HP SIM.
• Hardware firmware upgrade for physical servers like HP, Dell and IBM.
• Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems.
• Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring.
• Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools.
• Create new VMware virtual machines to meet the specifications provided by the Client.
• Involve in On Call rotation for supporting production strictly maintaining SLA's.
• Perform necessary analysis to provide all required evidences to support the project requirements.
• Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA.
• Provide escalation support for Windows team.
• Manage and complete assigned projects
• Must be willing to handle varying shifts.

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Required Skills:

• Strong Analytical and problem solving skills
• Ability to effectively interact with upper management for presentation of new functionality and solving problems
• Strong written and verbal communication skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work on-call in the emergency or priority issues.
• Ability to take independent initiative when needed
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allowing them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Experience:

• Four to five years (4-5) of relevant experience

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.