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Added 14 mins ago
NS
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Added 2 hours ago
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Added 3 hours ago
GB
Inside Sales Support
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Sudbury, ON
- Full-time
C reate great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 3 hours ago
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Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 3 hours ago
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C reate great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 3 hours ago
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Gentek Building Products - Canada

Inside Sales Support

Sudbury, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

It’s your home . We help make it beautiful .

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

What’s In It for You?

A competitive hourly wage.
Straight weekdays (8:00 a.m. – 4:30 p.m. Monday – Friday), so you get the weekends to yourself to unwind and do the things you love! At Gentek, we’re all about work/life balance.
Competitive benefits package. We’ve got you covered!
Savings Plan with matching company contributions. Let us help make your future financially secure.
A free and confidential Employee & Family Assistance Program. Available anytime, anywhere, to help you meet your wellness goals and support you through life’s events.
An awesome team and a welcoming environment!

Why We Want You

At Gentek, we know that a person’s home is their sanctuary. We are a B2B wholesaler and through our customer partners, including contractors, builders, and retail stores, our products reach their final destinations.

As a Branch Inside Sales Support representative, you love to “ ACT ”:

A cknowledge all customers in person and on the phone; greet them with a smile.

C reate great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.

T hank customers after every interaction; we don’t take their partnership with us for granted.

Responsibilities

In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include:

Customer Service

Greet customers as they enter the distribution branch, or as they call.
Answer customer inquiries about the materials and services Gentek provides.
Make it easy for customers to do business with us. You are their business partner.

Order Processing

Enter and process customer orders through Gentek’s order system.
Provide accurate and helpful information about products, availability, and delivery status.
Maintain accurate documentation related to customers and orders.

Please Apply If This Sounds Like You

Bilingual (French/English) mandatory.
Completed High School certificate a must. Post-secondary education an asset.
Experience in the building industry (e.g., hardware store, pro-desk) is valuable, but we are willing to train the right candidate.
Able to read and write word and letter/number sequences.
Must be computer proficient.
High compliance with standards, requirements, and processes.
Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees.
Must be able to multi-task, prioritize, and perform in a fast-paced environment.

Who Is Gentek?

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.

As a Branch Inside Sales Support Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they need and get them on their way. If you don’t already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us.

Don’t miss your opportunity! Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Customer Service Representative, you may just be the candidate we’re looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.

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More about this job

Responsibilities

Greet customers in person and by phone, answer questions about products and services, and provide courteous, helpful customer support. Enter and process customer orders, share accurate information about product availability and delivery status, and maintain customer and order documentation.

Requirements

Bilingual French and English communication and a high school certificate are mandatory; post-secondary education is an asset. Candidates must be computer proficient, able to read and write word and letter/number sequences, follow standards and processes, and manage multiple priorities; building-industry experience is valuable but training is available.

Skills

Customer Service
Bilingual Communication
Order Processing
Product Knowledge
Customer Relationship Building
Computer Proficiency
Attention to Detail
Multitasking
Prioritization
Working in a Fast-Paced Environment
Accurate Documentation
Emotional Intelligence
Compliance With Standards and Processes
Reading and Writing

Benefits

Competitive Benefits Package
Savings Plan With Company Matching Contributions
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales Support
Customer Service
B2B Wholesale
Building Materials
Exterior Home Improvement
Vinyl Siding
Aluminum Siding
Windows
Cladding
Distribution Branch
Order Processing
Order Management System
Product Availability
Delivery Status
Customer Inquiries
Customer Partnerships
French
English
Computer Proficiency
Documentation
Building Industry
Contractors
Builders
Retail Stores

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