Store Manager

ABOUT US:

About IICOMBINED

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements.

With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

KEY RESPONSIBILITIES

1. Boost Sales: Develop and implement effective sales strategies to drive revenue growth and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various metrics such as Units Per Transaction (UPT) and conversion rate.

2. Sales Analysis: Conduct regular analysis of sales data to identify trends and opportunities for improving store performance.

3. Customer Service: Ensure exceptional customer service by training and supervising staff to meet and exceed customer expectations, including uncovering customers’ need and provide prompt and friendly service ensuring that customers leave the store satisfied

4. Maintain the Perfect Condition of the Store: Not only maintaining a clean workplace environment and managing inventory but overseeing the store maintenance and merchandising to ensure an organized and visually appealing shopping environment in accordance with the brand principles.

5. Coaching: Strive to identify and nurture the potential within the team, inspiring individuals through meaningful interactions and encouraging long-term vision and engagement.

KEY WORKING RELATIONSHIPS

The Store Manager at Gentle Monster is required to maintain strong working relationships primarily with the Head Quarter Global Store Operations Team in South Korea, as well as with the U.S. Corporate Leadership and other Store Managers in North America.

SKILLS & EXPERIENCE

· Minimum 4 years of supervisory experience (2 or more in a store manager role) in a retail environment or related area

· High School graduate or equivalent; college degree preferred

· Ability to adapt and multi-task, and have a collaborative attitude in a fast-changing, retail environment

· Ability to motivate staffs through strong leadership and interpersonal skills

· Strong communication skills, both written and verbal (company’s primary communication channel is Slack and E-mail)

· Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred)

· Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business

REQUIREMENTS:

· This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift.

· Required to work a minimum of 40 hours per week including weekends.

· Store Manager will rotate days off with the associate/assistant manager to ensure that there is always one manager level present especially on important dates such as weekends, holidays, and during collection launches.

· Requires bending and kneeling to process and place merchandise as well as reaching to obtain or stock merchandise from shelving.

· May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale

· Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher.

· Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

· Must be able to comply with the company and brand policy and guidelines, including the brand outfit regulation, and ensure store compliance

Job Type: Full-time

Pay: $75,000 - $90,000 CAD per year

Ability to Commute: Vancouver, BC V7Y 1E4 (Required)

Work Location: In person, Holt Renfrew at Pacific Centre