Key Account Manager
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years CPG/retail account management experience.
- Posting language
- English
- Posted
Original job description
Own the commercial relationship and growth strategy for Loblaw Companies Limited and Shoppers Drug Mart, delivering profitable sales growth through strong customer relationships, strategic planning, assortment, distribution, promotion and execution.
Key Responsibilities:- Own the Loblaw and SDM customer business plans and annual JBP.
- Build strong relationships with merchants and category directors and key customer stakeholders in Supply Chain.
- Deliver sales, gross profit and distribution targets.
- Develop customer-specific strategies across pricing, promotion, assortment, distribution and velocity.
- Lead annual and promotional planning, while managing/ensuring trade investment delivers strong ROI.
- Identify new listing, distribution and category growth opportunities.
- Analyze customer performance, including sales, GP, distribution, velocity, trade and promotional results, and turn insights into actions.
- Lead customer presentations, negotiations, and business reviews.
- Partner with Marketing on customer-specific brand and activation plans.
- Provide commercial assumptions and customer inputs to Demand Planning/Operations and proactively flag supply or inventory risks.
- Coordinate cross-functionally with Finance, Operations, Demand Planning, Marketing, Customer Service and Regulatory to deliver customer commitments.
- Own resolution of customer issues and ensure timely follow-through internally.
- Net sales vs. target
- Gross profit / margin
- Distribution and velocity
- New listings / incremental doors
- Trade spend and promotional ROI
- Forecast/input accuracy
- Customer relationship and JBP delivery
- Service level / issue resolution
- 5+ years CPG/retail account management experience.
- Experience managing major Canadian retailers; Loblaw/SDM experience strongly preferred.
- Strong commercial, analytical and negotiation skills.
- Experience managing customer P&Ls, trade investment and promotional programs.
- Ability to build senior customer relationships and influence cross-functionally.
- Strategic thinker who is equally strong at execution.
- Highly accountable, proactive and results oriented.
More about this job
Responsibilities
Own the commercial relationship and growth strategy for Loblaw Companies Limited and Shoppers Drug Mart, delivering sales, gross profit, distribution, and promotional performance targets. Lead customer business planning, negotiations, performance analysis, and cross-functional coordination to execute customer commitments and resolve issues.
Requirements
Requires at least five years of CPG or retail account management experience, with major Canadian retailer experience and Loblaw or Shoppers Drug Mart experience strongly preferred. Candidates should bring strong commercial, analytical, and negotiation skills, experience managing customer P&Ls and trade investment, and the ability to build senior relationships and influence cross-functional teams.
Skills
- Account Management
- Strategic Planning
- Sales Growth
- Profit and Loss Management
- Trade Investment Management
- Promotional Planning
- Negotiation
- Commercial Analysis
- Forecasting
- Assortment Planning
- Distribution Strategy
- Cross-Functional Collaboration
- Demand Planning
- Customer Presentations
- Issue Resolution
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Management & Leadership
- Retail
- Marketing
- Data & Analytics
Keywords
- CPG
- Retail Account Management
- Loblaw Companies Limited
- Shoppers Drug Mart
- Joint Business Planning
- Customer Business Plans
- Sales Growth
- Gross Profit
- Customer P&L
- Trade Investment
- Promotional ROI
- Pricing
- Assortment
- Distribution
- Velocity
- New Listings
- Category Growth
- Demand Planning
- Forecast Accuracy
- Supply Chain
- Inventory Risk
- Business Reviews
- Customer Presentations
- Negotiation
- Cross-Functional Collaboration
- Marketing Activation
- Service Levels
- Customer Issue Resolution