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Added 12 days ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 12 days ago
HC
International Customer Service Advisor - RPT
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Toronto, ON
- Internship
Incumbent must have very strong analytical and communication skills along with knowledge of the college setting
Added 12 days ago
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 12 days ago
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Pipeline Construction & Integrity Survey Director
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Calgary, AB
- Full-time
Review Project Reports, work backlog, proposals, revenue, scope creep, change management to ensure strong project financials and pipeline of work.
Added 12 days ago
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MONTRÉAL [HYBRID] - Production CSIRT Analyst Level III
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
Work setup: 4 days per week on-site in Montréal.
Added 12 days ago
Digital Student Service Administrator
George Brown Polytechnic
Toronto, ON
Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated…
Added 12 days ago
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Director, FX Payments & Banking Strategic Projects
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Director, Payments & Banking Strategic Projects within our Cross-Border division
Added 12 days ago
Field and Event Marketing Manager
Leo Berwick
Toronto, ON
Coordinate with partners so they’re supported and on track to deliver their own expert content around each event
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Toronto, ON
- Full-time
…maintenance, and continuous improvement of the Company H&S risk management system and to provide assurance that material H&S risks are well controlled. Supports the VP Global H&S to develop…
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Fidelity Canada
Toronto, ON
- Full-time
Expert resource management, capacity planning and forecasting for projects and activities.
Added 12 days ago
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Social Media Lead
RHEI CREATIONS USA INC
AB · BC · ON
- $53,000 to $63,000 CAD / year
- Full-time
Align resourcing needs with Program Management
Added 12 days ago
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Corporate Controller
Adacel
Montreal, QC
- Full-time
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HRIS Manager
Superior Plus Propane Talent Acquisition
Cambridge, ON
…accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
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Specialist, Challenger Baseball
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Toronto, ON
- Full-time
Valid ‘G’ Driver’s License required
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Senior Mechanical Design Engineer
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Vancouver, BC
Demonstrated leadership, project management, communication, and problem-solving skills, with a proven ability to manage complex technical challenges.
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Business Analyst - Systems
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Cornwall, ON
Sound knowledge of business processes such as maintenance management, project management, materials management and quality management.
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Compliance Supervisor/Workers' Compensation Program Supervisor
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Knowledge of Worker’s Compensation law and claims practices sufficient to develop unit policy and provide expert technical assistance to stakeholders, unit staff and DLI management
Added 12 days ago
AI & Digital Innovation Lead
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MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We…
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- Full-time
Work Closely with Sales and Account management teams to understand selling strategies
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Senior Manager Technical Program Management
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Mississauga, ON · CAN - Mississauga, Canada
- Full-time
This role is a minimum of 3-days per week on-site in Zebra's Mississauga, Ontario, Canada office, 2 days remote · Must have expe
Added 12 days ago
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Added 12 days ago
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.
Added 12 days ago
ZEB Coord, Contract Service Delivery
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Must possess the training, experience and knowledge to organize the work and its performance
Added 12 days ago
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Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

This date has passed. Check with the employer before applying.

Apply on georgebrown.csod.com About employer

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Listed closing date: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

Apply on georgebrown.csod.com About employer

More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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Jobs in Canada