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Added 3 mins ago
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Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
…leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become…
Added 3 mins ago
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Demand Generation Manager
Guusto
Canada
- Full-time
We're hiring a hands-on Demand Generation Manager to improve conversion at every stage of our marketing and sales pipeline. You'll dig into the data, find where prospects stall, and run the…
Added 3 mins ago
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Gestionnaire acquisition de talents
St-Amour
Quebec, QC
- Full-time
We are looking for a Talent Acquisition Manager to lead our talent attraction, recruitment, and onboarding initiatives.
Added 3 mins ago
S
GIS Project Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
The GIS Project Manager supports the delivery of enterprise geographic information system (GIS) initiatives across land-focused programs. This role is ideal for a delivery-oriented…
Added 3 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
Added 3 mins ago
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Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Operational Analytics & Diagnostics: Conduct deep-dive, multi-year performance analysis across GTO segments and functions to identify root causes of performance shifts and quantify…
Added 3 mins ago
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Senior Acquisition Consultant
Manulife
Toronto, ON
- Full-time
Lead full-cycle recruitment for priority, complex, and hard-to-fill roles while delivering an exceptional candidate and hiring manager experience.
Added 3 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 mins ago
PC
Workforce Transformation Manager (HR Transformation)
PwC Canada
Ottawa, ON
- Full-time
As a Workforce Transformation Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 18 mins ago
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
AB · Calgary, AB
The Internal Auditor reports directly to the Senior Manager Internal Audit, Controls and Enterprise Risk. This role is responsible for delivering the organization’s risk-based Internal…
Added 33 mins ago
Data Center Asset Management, Specialist
Bell
Regina, SK
…national portfolio of data centers. Reporting to the Senior Asset Manager, this role is responsible for ensuring the complete asset lifecycle management and data reliability, including…
Added 33 mins ago
WT
Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $123,200 to $154,000 CAD / year
- Full-time
- Remote
…team as an Incident Response Developer. You’ll report to the Manager of Detection & Response and work closely with senior responders to investigate security incidents, improve our response…
Added 33 mins ago
WT
Senior Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
…team as a Senior Incident Response Developer. Reporting to the Manager of Detection & Response, this is a critical, technical role focused on strengthening our ability to respond to and…
Added 33 mins ago
WhereTo - Senior Product Manager - Canada, Virtual
Flight Centre
Canada
WhereTo is seeking an innovative and results-driven Senior Product Manager to help shape the future of business travel. As part of a nimble, startup-minded team within Flight Centre Travel…
Added 47 mins ago
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Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
…funding pressures, and recommend corrective action to the project…
Added 47 mins ago
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Air Logistics Customer Care Manager, Key Accounts
Kuehne+Nagel
Mississauga, ON
- Full-time
…with strategic clients? Join Kuehne+Nagel as a Customer Care Manager, Key Accounts within our Air Logistics team. In this highly visible role, you will serve as the primary advocate for…
Added 47 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
Added 48 mins ago
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Growth Manager
Royal LePage
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Candidates should possess strong Analytical Skills and experience working with Analytics tools and performance metrics.
Added 48 mins ago
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MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
The Manager, Enterprise Strategy and Data Management is responsible for leading the development, implementation, and oversight of enterprise-wide technology, data management practices and…
Added 48 mins ago
GE
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
Calgary, AB
- Full-time
The Internal Auditor reports directly to the Senior Manager Internal Audit, Controls and Enterprise Risk. This role is responsible for delivering the organization’s risk-based Internal…
Added 1 hour ago
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Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
As Product Lifecycle Manager, you will operate at the center of customers, Sales, Engineering, Supply Chain, and executive leadership. You will bring a strong point of view on the market,…
Added 1 hour ago
AL
Contract & Sales Analyst
Air Liquide
Calgary, AB · AB · Coquitlam, BC · Richmond, BC · Winnipeg, MB
- Full-time
Reporting & Analytics: Prepare and distribute accurate reports tailored for the District Manager, providing insights into sales performance, pipeline health, and strategic business trends.…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
SC
Portfolio Scrum Master
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Portfolio Scrum Master / Agile Program Manager hybrid, supporting a Data & AI portfolio where multiple Agile teams are sprinting underneath a larger portfolio structure.
Added 1 hour ago
HS
Senior Software Engineer
Henry Schein Canada
Surrey, BC
- Full-time
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with…

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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