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Added 1 min ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
…leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct…
Added 1 min ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
…leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct…
Added 1 min ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
…using established methodological approaches. Depending on the project, the successful candidate may contribute to reviews intended to inform clinical practice, clinical guidelines, practice…
Added 1 min ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
…using established methodological approaches. Depending on the project, the successful candidate may contribute to reviews intended to inform clinical practice, clinical guidelines, practice…
Added 16 mins ago
M
Consultant, Forensics and Litigation Support
MNP
Toronto, ON
- Full-time
Analyze financial data and participate in the development of independent expert financial reports and financial models
Added 16 mins ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
Expert knowledge of ISO 14001:2015 Standard, including framework implementation, program development and audit.
Added 16 mins ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
Ensures operational excellence of the Oracle Fusion Cloud environment, with primary focus on ERP, Supply Chain Management (SCM), Project Portfolio Management (PPM), and Oracle Integration…
Added 16 mins ago
Senior Data Analyst
Government of Alberta
AB
Master’s degree preferred. Strong project management skills, including managing resources, timelines, and deliverables across multiple teams and departments.
Added 1 hour ago
C
Director, Insurance
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Director, Product Management will be responsible for developing and executing strategic initiatives on a range of business product lines. You’ll be…
Added 1 hour ago
Industrial I&C Engineer
City of Edmonton
AB
The Edmonton Waste Management Centre (EWMC) is seeking a highly skilled and forward-thinking Industrial Controls and Instrumentation Engineer. In this pivotal role, you will be the backbone…
Added 1 hour ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
Assist with staff resourcing and project planning, schedules, document and data management, tracking, and deadlines.
Added 2 hours ago
SL
Senior UI Artist
SkyBox Labs
Burnaby, BC
- Full-time
…define the visual identity of an exciting, unannounced new AAA project that we are co-developing alongside a globally recognized partner. In this role, you won’t just be inheriting an…
Added 2 hours ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants…
Added 2 hours ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
Client Relationship Management: Act as a trusted advisor to clients, building strong relationships and providing expert guidance. Clearly communicate technical concepts to both technical…
Added 2 hours ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
…for assigned projects, including the cost tracker, commitment management, budget baselines and change control. Reconcile accounting records, purchase orders, contractor reports and…
Added 2 hours ago
Senior Project Cost Specialist
Tiree
Ottawa, ON
…for assigned projects, including the cost tracker, commitment management, budget baselines and change control. Reconcile accounting records, purchase orders, contractor reports and…
Added 2 hours ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Support cross‑functional, company‑wide strategic initiatives, through project management, financial framing, or milestone tracking.
Added 2 hours ago
SL
Visual Merchandiser (Full-Time)
Sporting Life Group
Boisbriand, QC
- Full-time
Players Package program with upgraded shafts & a clothing package.
Added 2 hours ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with…
Added 3 hours ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Development Coordinator is responsible for providing program implementation and coordination to development programs. This position is instrumental in the delivery of programs and…
Added 3 hours ago
A
Industrial Engineer
adidas
Brantford, ON
- Full-time
Assist in maintaining and troubleshooting the Manhattan Labor Management productivity tracking software program
Added 3 hours ago
QE
Trade Compliance & Logistics Manager
Quadro Engineering
Waterloo, ON
- Full-time
…implements logistics strategy, customs compliance, freight management, trade controls, and continuous improvement initiatives to support business growth and customer…
Added 3 hours ago
VI
Chief Information Officer
Vector Institute
Toronto, ON
- Full-time
…scientific computing strategy, as well as its cyber-security program, and will ensure that all systems necessary to support Vector’s operations and objectives are in place. As a senior role…
Added 3 hours ago
UO
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer, Innovate Calgary
University of Calgary
Calgary, AB
- Full-time
Maintain and efficiently utilize all aspects of a technology and intellectual property project management database for each technology in the portfolio
Added 3 hours ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
Providing advanced-level technical consultation as the cloud security subject matter expert to IT Security, Cloud Security Platforms, Architecture, Infrastructure, Application Development,…

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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