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Added 5 mins ago
G
AI Product Builder - IoT & Data Intelligence (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
You will turn ambiguous customer and operational problems into working products. This is not a traditional developer role and not a pure product manager role. You work across product…
Added 6 mins ago
C&
Embedded Software Engineer
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
Experience with Embedded Web Server, JavaScript, CSS, HTML and PHP programming.
Added 6 mins ago
B
Sr. Technical GEO/SEO Specialist
Borrowell
Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
Technical SEO & GEO: Ensure our website is following best practices, including crawlability, indexation, JavaScript rendering, Core Web Vitals, and schema/markup across English and French…
Added 6 mins ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
- Full-time
- Remote
…applications using the following considered an asset: HTML5, CSS, JavaScript, ESRI JS APl's, ArcGIS REST APIs, Geocortex API's, ArcGIS API for Python, Configuring IIS and installing web…
Added 6 mins ago
Z
AI Product Builder - IoT & Data Intelligence
ZenduIT
Mississauga, ON
- Full-time
You will turn ambiguous customer and operational problems into working products. This is not a traditional developer role and not a pure product manager role. You work across product…
Added 6 mins ago
EI
Delivery Lead
Enercare Inc.
Markham, ON
- Full-time
Experience across a variety of tech stacks (Java, React, Python, JavaScript, C#, etc.).
Added 21 mins ago
M(
Integrations Developer
MaintainX (An Autodesk Company)
Remote, Canada
- $95,000 to $120,000 USD / year
- Full-time
- Remote
The Integration Developer is a key member of our post-sales team, working with Integration Consultants to design, build, and deliver custom integration solutions for our clients. The role…
Added 21 mins ago
M(
Integrations Developer
MaintainX (An Autodesk Company)
Remote, Canada
- $95,000 to $120,000 CAD / year
- Full-time
- Remote
The Integration Developer is a key member of our post-sales team, working with Integration Consultants to design, build, and deliver custom integration solutions for our clients. The role…
Added 21 mins ago
M(
Développeuse / Développeur d'intégration
MaintainX (An Autodesk Company)
Remote, Canada
- $95,000 to $120,000 CAD / year
- Full-time
- Remote
Maîtrise des langages de programmation (JavaScript), des API, des plateformes middleware et de la transformation des données.
Added 36 mins ago
GE
Database Administrator (Temporary)
Greater Essex County District School Board
Windsor, ON
- Full-time
Develop and maintain internal applications, scripts and tools using HTML, CSS, JavaScript, .NET/C#, PHP and SQL.
Added 36 mins ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
ON · Simcoe, ON
- Full-time
…applications using the following considered an asset: HTML5, CSS, JavaScript, ESRI JS APl's, ArcGIS REST APIs, Geocortex API's, ArcGIS API for Python, Configuring IIS and installing web…
Added 51 mins ago
O
Front End Developer Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Working knowledge of different programming languages and frameworks (JavaScript, CSS, HTML, Node.js, React/Vue.js, RESTful API)
Added 1 hour ago
FE
Applied AI Engineer – Agents & Automation
Future Electronics
Kirkland, QC
- Full-time
Added 1 hour ago
C
Senior Software Engineer Technical Remediation & Enablement
Citi
Mississauga, ON
- Full-time
…version incompatibilities across Java, Python, Go, .NET, or JavaScript/TypeScript…
Added 1 hour ago
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Microsoft Dynamics Consultant
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Microsoft Dynamics 365 (D365) Cloud Developer
Added 1 hour ago
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Creative Designer
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Calgary, AB
- Full-time
5+ years of experience in website build, advanced customization and troubleshooting. Using HTML, CSS, PHP, Javascript, Wordpress CMS and page builder tools.
Added 1 hour ago
T
Software Engineer II
TD
Toronto, ON
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Advanced knowledge and hands-on experience with backend frameworks (Spring Boot and related libraries), languages (Java, JavaScript), and cloud (Microsoft Azure, EDP pipelines).
Added 1 hour ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
We are seeking a talented and passionate Developer to join our Operations Workbench team. You will be a key contributor to the development of our new, cutting-edge platform. You will apply…
Added 1 hour ago
C
Apps Dev Intmd Programmer Analyst
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Added 2 hours ago
M
RQ11429 - Software Developer - Back End - Senior
Maarut
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Added 2 hours ago
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SAP iXp Intern - Agile Developer, Business Data Cloud
SAP Careers
Vancouver, BC
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Added 2 hours ago
SI
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP IT Business Systeme
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Working knowledge of HTML, CSS, JavaScript, or Java - or a strong drive to develop those skills
Added 2 hours ago
RU
Senior Associate - Identity and Access Management
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Toronto, ON
- Full-time
Development or scripting experience with relevant technologies such as Java, BeanShell, PowerShell, Python, JavaScript, XML, JSON, or REST APIs.
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Added 3 hours ago
O
Lead UX Developer (React)
OpenText
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…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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