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Added 3 mins ago
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Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to Sector Manager in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Deputy Sector Manager performs a vital technical role in assisting the…
Added 3 mins ago
S
Station Design Deputy Manager
SYSTRA
Montreal, QC
- Full-time
The Station Design Deputy Manager will work closely with architecture, structural, MEP, civil, utilities, fire/life safety, vertical transportation, BIM/digital engineering, and rail…
Added 3 mins ago
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Gestionnaire acquisition de talents
St-Amour
Quebec, QC
- Full-time
We are looking for a Talent Acquisition Manager to lead our talent attraction, recruitment, and onboarding initiatives.
Added 3 mins ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Richmond Hill, ON
- $41.4 to $46.43 CAD / hour
- Full-time
…maintenance, administrative duties, and ongoing professional development to ensure the highest quality of service to the…
Added 3 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 mins ago
P
R&D Technician
Puratos
Mississauga, ON
- $63,000 to $70,000 CAD / year
- Full-time
Keep requestors updated on status, work with stakeholders to solve obstacles and escalate capacity or priority concerns to your manager
Added 3 mins ago
NR
Service Manager
National Rent-All
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and…
Added 3 mins ago
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New Business Account Manager
Vish
Toronto, ON
- Full-time
As an Account Manager based out of our Toronto office, you will be part of Vish's growth across Canada. You will be joining a vibrant team of highly motivated sales people to engage and…
Added 18 mins ago
NR
Service Manager
National Rent-All Inc
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and…
Added 18 mins ago
MI
Sourcing Manager, Packaging
Mondelēz International
Toronto, ON
- Full-time
…strategies and processes. In addition, you will lead in the development and deployment of sourcing strategies and the ongoing management of supplier relationships, manage the supply base…
Added 33 mins ago
Production Automation Director (PAD), Bell Media
Bell
Toronto, ON
…future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 33 mins ago
MC
Financial Services Representative - Contract
Meridian Credit Union
ON · Maple, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 33 mins ago
RB
Senior Manager, Treasury Solutions – Corporate, Transaction Banking (SWO)
Royal Bank of Canada
Burlington, ON
- Full-time
As a Senior Manager, Treasury Solutions with RBC’s Treasury Solutions Corporate Coverage team, you will be responsible to proactively provide advice and enable clients to leverage RBC’s…
Added 33 mins ago
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Technology Manager
Takeaway
ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 47 mins ago
CR
Maintenance Manager - 6 month contract
Chartwell Retirement Residences
Brampton, ON
- Full-time
Are you passionate about maintaining safe, welcoming environments for seniors? Chartwell is seeking a Maintenance Manager who will be responsible for the overall maintenance and upkeep of…
Added 47 mins ago
L
7733 - Seasonal Sales Help
Lids
Toronto, ON · Scarborough, ON
- $17.95 USD / hour
- Temporary
Career development opportunities and professional training programs.
Added 47 mins ago
O
Associate Director, Search
OMD
Toronto, ON
- Full-time
Lead development of full-funnel paid social strategies aligned to client business objectives
Added 47 mins ago
S
Station Design Manager
SYSTRA
Montreal, QC
- Full-time
The Station Design Manager will lead and coordinate the multidisciplinary design of rail stations and associated facilities across all project stages. The Station Design Manager is…
Added 47 mins ago
OM
Director, Performance
Omnicom Media
Toronto, ON
- Full-time
8–10+ years experience in paid social or digital media
Added 47 mins ago
OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
The Manager, Enterprise Strategy and Data Management is responsible for leading the development, implementation, and oversight of enterprise-wide technology, data management practices and…
Added 47 mins ago
LL
Business Operations Manager - Acheson
Liebherr-Canada Ltd.
Acheson, AB
- Full-time
Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
Added 47 mins ago
AG
Coordinator, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Assist the campaign manager in the setup and execution of various deal types within the DSP, including guaranteed and non-guaranteed deals.
Added 47 mins ago
AG
Director, Performance
Adelphi Group
Toronto, ON
- Full-time
· 8–10+ years experience in paid social or digital media
Added 47 mins ago
LC
Product Manager, Digital Health (14 month contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
We are looking for a Product Manager, Digital Health to help shape and deliver digital experiences that make healthcare more accessible and easier to navigate for Canadians.
Added 48 mins ago
R
Senior Manager, Treasury Solutions – Corporate, Transaction Banking (SWO)
RBC
Burlington, ON
- Full-time
As a Senior Manager, Treasury Solutions with RBC’s Treasury Solutions Corporate Coverage team, you will be responsible to proactively provide advice and enable clients to leverage RBC’s…

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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