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Added 1 min ago
B&
Industrial Cybersecurity Senior Consultant 1
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Markham, ON
- Full-time
Leads workshops, data collection, tabletop exercises and client interviews
Added 1 min ago
RI
Branch Manager
Rentokil Initial
Sackville, NB
- $85,000 to $95,000 CAD / year
- Full-time
…the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered…
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SH
Manager, Access to Care
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
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FR
Sustainability Specialist
FirstService Residential Canada
Mississauga, ON
- Full-time
Collect, validate, maintain, and analyze utility consumption, billing, and building characteristic data across multiple platforms, including EPA Portfolio Manager and EnergyCAP.
Added 1 min ago
RI
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- $85,000 to $95,000 CAD / year
- Full-time
…the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered…
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Air Logistics Customer Care Manager, Key Accounts
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Mississauga, ON
- Full-time
Are you passionate about customer success, operational performance, and building long-term partnerships with strategic clients? Join Kuehne+Nagel as a Customer Care Manager, Key Accounts…
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M
Global GEO Manager
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- Full-time
…work, including localized recommendations, market priorities and campaigns, and optimization of specific content and experiences. The Global GEO Manager will align these teams around common…
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Associate Director, Search
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Oversee campaign execution quality and ensure alignment with strategy
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Transportation/Execution Manager
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Windsor, ON
- Full-time
Reporting to the Commercial Manager, the Transportation Manager leads all domestic and export transportation functions (truck, rail, and vessel). This pivotal role optimizes transportation…
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MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
Manager, Enterprise Strategy and Data Management
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Coordinator, Programmatic
Adelphi Group
Toronto, ON
- Full-time
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Added 1 min ago
Senior Finance Business Partner
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Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Reporting to the Manager, Corporate Financial Planning & Analysis, the Senior Finance Business Partner position will partner with the Professional Services and Support (PS&S) organizations…
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Retail Experience Lead
Fire & Flower Inc.
Westlock, AB
Proven data entry, data editing and typing skills.
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Casual Equipment Operator
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Payroll Team Lead
Westerkirk
Calgary, AB
…recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has…
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Sr Application Software Developer
BMO
Toronto, ON · SCC
- Full-time
…to translate user requirements into technical specifications and deliver high-quality software solutions. The Senior Full Stack Developer will design, build, and maintain scalable, secure,…
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Lab Operations Associate
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ON · Toronto, Ontario
- Full-time
…site in Toronto, Ontario, CAN Reporting to the Lab Operations Manager, the individual in this hands-on role will assist in and coordinate the routine maintenance of a shared laboratory…
Added 16 mins ago
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OCS Design Delivery – Senior Manager
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Toronto, ON
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Identifies risks, issues, and trends that impact Electrification systems delivery and recommends actions for resolution; manages the timely implementation of solutions to minimize impacts…
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OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
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The Program Manager is part of the Performance, Accountability and Funding Allocation (PAFA) team, leading high-impact performance, accountability, reporting and funding allocation work for…
Added 16 mins ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Platform Engineering Manager provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within Enterprise Automation and…
Added 16 mins ago
UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
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Added 16 mins ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reporting to the Advancement Officer, Corporate and Foundation Relations, you will play an important role in supporting the team’s fundraising activities and ensuring the smooth and…
Added 16 mins ago
JI
Cost Accounting Manager
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- Full-time
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Added 16 mins ago
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Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
· Cross-Functional Coordination: Partner with R&D, design, procurement, quality assurance, and sales and support teams to keep product data and timelines synchronized. Turn customer needs,…
Added 16 mins ago
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Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON · FCP
- Full-time
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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