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Added 8 mins ago
C
Project Analyst Co-op- Winter 2027
CIBC
Toronto, ON
- Full-time
…application programming interfaces (APIs), Alteryx, Tableau, Power BI, Planview, or similar enterprise project and portfolio management…
Added 1 hour ago
CT
Senior BI Analyst
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
Design, develop, and maintain automated data pipelines and curated analytical datasets using SQL, Python/PySpark, and cloud-based analytics platforms.
Added 1 hour ago
AL
Contract & Sales Analyst
Air Liquide
Calgary, AB · AB · Coquitlam, BC · Richmond, BC · Winnipeg, MB
- Full-time
Knowledge: Knowledge of SAP (or other ERP), Power BI, Sales Force (or other CRM). Proficiency in Google (Sheets and Slides) or MS Office (Excel and PPT) applications.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
BI/Reporting platforms: Power BI, Tableau, Looker, SSRS, Cognos, Crystal Reports
Added 1 hour ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
This role sits at the centre of STT’s mission to support current operations, evolve sales workflows and platforms, and prepare the organization for future capabilities such as AI and…
Added 2 hours ago
Digital Student Service Administrator
George Brown Polytechnic
Toronto, ON
Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated…
Added 2 hours ago
Senior Manager, Data Product Management
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Toronto, ON
Familiarity with data analytics and visualization tools (e.g., Power BI, Looker)
Added 2 hours ago
GA
Business Readiness Coordinator (9 Month Contract)
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
- $30 to $35 CAD / hour
- Contract
Proficiency with work management and PMO platforms (specifically monday.com, MS Project, or Jira).
Added 2 hours ago
Business Readiness Coordinator (9 Month Contract)
Give and Go Prepared Foods
Toronto, ON
Proficiency with work management and PMO platforms (specifically monday.com, MS Project, or Jira).
Added 3 hours ago
W
Junior Data Analys
Workpal.id
Canada
- Full-time
Exposure to data visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is advantageous.
Added 4 hours ago
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Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
Support standard and ad hoc reporting across HRIS platforms.
Added 4 hours ago
Risk Intelligence Reporting Analyst
Scotiabank
Toronto, ON
Extensive experience creating dashboards in Power BI
Added 4 hours ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- $84,000 to $105,000 CAD / year
- Full-time
Support standard and ad hoc reporting across HRIS platforms.
Added 5 hours ago
Business Intelligence Analyst, Google Cloud Support
Google
Waterloo, ON
Experience using BI tools like Looker, Tableau, or Power BI to create visualizations and dashboards.
Added 5 hours ago
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Data Engineer
Wiraa
Canada
- Full-time
…SQL skills for ad-hoc analysis and reporting, proficiency in Power BI for dashboard development, and hands-on experience with Python for data extraction and loading within our data…
Added 8 hours ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive…
Added 12 hours ago
AC
Database Administrator
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Markham, ON
- Full-time
Implement and test approved row-level security and report access. Support workspace and Power BI app publishing, refresh monitoring,
Added 12 hours ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Develop interactive dashboards, reports, and visualizations using Power BI, Tableau, or similar tools.
Added 12 hours ago
A
Commercial/Sales Account Director I
AMECO
Terrace, BC
- Full-time
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, with experience utilizing CRM platforms for pipeline management, forecasting, and sales reporting.…
Added 12 hours ago
A
Commercial/Sales Account Director I
AMECO
Kitimat, BC
- Full-time
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, with experience utilizing CRM platforms for pipeline management, forecasting, and sales reporting.…
Added 12 hours ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Stay current with Power BI, visualization, analytics practices, and relevant AI capabilities. Evaluate new capabilities through focused pilots and business cases. Guide design and technical…
Added 12 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
BI/Reporting platforms: Power BI, Tableau, Looker, SSRS, Cognos, Crystal Reports
Added 12 hours ago
RC
Senior Data Engineer
RSM Canada
Calgary, AB
- Full-time
Proven experience with major cloud platforms such as Microsoft Azure, AWS or GCP
Added 12 hours ago
O
Tutor Physics - Topics Online Classes
Odtutor
ON · Ontario, Canada
- Contract
…programming and analytics tools including Python, SQL, Tableau, Power BI, and PHP. The organization focuses on delivering flexible, high-quality instruction tailored to the needs of diverse…
Added 13 hours ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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