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Added 1 min ago
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Marketing Administrator
Napoleon
Barrie, ON
- Full-time
Job Purpose: The key responsibilities of Napoleon’s Marketing Administrator include administering and maintaining various software services, such as Napoleon’s COOP, PIM and DAM platforms.…
Added 16 mins ago
Inventory Control (RSC/CFC) - Administrator Inventory Control
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 16 mins ago
Administrateur·trice d’assurance / Insurance Administrator
Talent Acquisition Team at Westland Insurance. Text reply only.
Montreal, QC
Westland Insurance Group Ltd. has a great opportunity for an Insurance Administrator. This role is primarily in-office at our Montréal, QC location. You’ll be a vital part of our team,…
Added 16 mins ago
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DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
…Microsoft Certified: DevSecOps Engineer Professional/Expert, Azure Administrator Associate, Azure Solutions Architect Expert, or equivalent cloud/DevSecOps…
Added 31 mins ago
MU
Accounts Administrator
McGill University
Montreal, QC
- Full-time
Added 47 mins ago
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Enterprise Systems Technologist 1 (System Administrator)
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $99,091 to $116,875 CAD / year
- Full-time
We are looking for an Enterprise Systems Technologist 1 (System Administrator) to join our Technology Services Team. Reporting to the Manager, Infrastructure Services, the Enterprise…
Added 56 mins ago
Clinical Program Supervisor
Department of Social Supports and Well-Being
Stephenville, NL
The Clinical Program Supervisor has management responsibilities for Social Supports and Well-Being (SSWB) Programs legislated by the Child and Youth Care and Protection Act, the Adoptions…
Added 1 hour ago
CS
Field Safety Advisor
Corrosion Service Company Limited
Winnipeg, MB
- Full-time
…through implementation of CSCL's existing Health and Safety Program while providing feedback and recommendations in support of our continuous improvement…
Added 1 hour ago
RC
2026-2027 Classroom Support
Renfrew County District School Board
Pembroke, ON
- Full-time
…including but not limited to Autism or Behaviour Science Courses/Program; Educational Assistant Courses/Program; Early Learning Courses/Program; Teaching…
Added 1 hour ago
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Casual Responsible Adult (Inclusive Education)
School District 72 (Campbell River)
Campbell River, BC
- Full-time
The Responsible Adult (RA) reports to the school administrator and the Director of Inclusive Education. The role of RA is to work in collaboration with the student support team and will…
Added 1 hour ago
SD
SS2026-57: Education Assistant Elementary
School District No 45 (West Vancouver)
Bowen Island, BC
- Internship
Reporting to the District Administrator/Designate, the Education Assistant-Individual(s) participates as a member of a team and assists in the ongoing planning and implementing of…
Added 1 hour ago
BC
Project Manager (Construction Manager) Ontario Line
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
…scope includes both managing the Works associated with the program and with the individual construction…
Added 1 hour ago
SD
Store Administrator, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 hour ago
SD
SS2026-55: Education Assistant Elementary
School District No 45 (West Vancouver)
Vancouver, BC
- Internship
Reporting to the District Administrator/Designate, the Education Assistant-Individual(s) participates as a member of a team and assists in the ongoing planning and implementing of…
Added 1 hour ago
SD
SS2026-56: Education Assistant Elementary
School District No 45 (West Vancouver)
Vancouver, BC
- Internship
Reporting to the District Administrator/Designate, the Education Assistant-Individual(s) participates as a member of a team and assists in the ongoing planning and implementing of…
Added 1 hour ago
HD
Cyber and System Security Specialist
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
Our holistic Staff Wellness program has been designed to support employee's well-being in all dimensions of health. As one part of this comprehensive program, all staff as well as their…
Added 1 hour ago
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Operations Manager
Taylor Co. Ltd.
Toronto, ON
- Full-time
· Participate in corporate occupation health and safety program
Added 1 hour ago
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Senior Financial Analyst
Canadian Mental Health Association
Guelph, ON
- Full-time
…also work in close collaboration with service managers and program leaders across CMHA WW. Together, the Finance team and organizational leaders will ensure that financial information is…
Added 1 hour ago
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Payroll & Benefits Administrator
P&H
Winnipeg, MB
- Full-time
As P&H continues to grow, we are looking for a Payroll and Benefits Administrator to join our Corporate team in Winnipeg. This role is responsible for all aspects of the payroll cycle. You…
Added 2 hours ago
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Senior Contracts Administrator
Urbantech
Markham, ON
- Full-time
We are looking for a Senior Contracts Administrator who is an organized, detail-oriented, and proactive individual with strong analytical and communication skills. The ideal candidate…
Added 2 hours ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
The SPPGA’s flagship academic program, the Master of Public Policy and Global Affairs (MPPGA), is a professional global public policy program. The School also provides program management,…
Added 2 hours ago
PA
Sales Administrator (Subaru of Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Subaru of Brampton is currently seeking an experienced Sales Administrator to join their dynamic team.
Added 2 hours ago
SS
IT Administrator
SysGen Solutions Group
Edmonton, AB
- Full-time
As an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when…
Added 2 hours ago
ES
Office Administrator & Accounting Specialist
Engineering Search Firm Inc.
Toronto, ON · North York, ON
- $65,000 to $85,000 CAD / year
- Full-time
Job Title: Office Administrator & Accounting Specialist
Added 3 hours ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
Atlassian Certified System Administrator (ACP-ASA)

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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