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Added 2 mins ago
SS
Project Management, Assistant Vice President
State Street
Toronto, ON
- Full-time
Work with various stakeholders, including Canada senior management and sales and RM teams, to gather inputs to build executive reporting. Includes responsibility for the ongoing…
Added 2 mins ago
S
GIS Project Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Monitor progress and provide clear status updates to senior stakeholders and project sponsors.
Added 2 mins ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
We are seeking a talented and passionate Junior Developer to join our Operations Workbench team. You will be a key contributor to the development of our new, cutting-edge platform. You will…
Added 2 mins ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
We are seeking a senior Full Stack developer with strong data/event-driven design and implementation skills to implement our next generation Markets Technology.
Added 2 mins ago
CT
Vice-President, Pricing & Promotions
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Senior Vice-President, Customer Strategy, Analytics and Merchandise Planning, the Vice-President, Pricing & Promotions will lead pricing and promotional strategy across…
Added 2 mins ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Operational Analytics & Diagnostics: Conduct deep-dive, multi-year performance analysis across GTO segments and functions to identify root causes of performance shifts and quantify…
Added 2 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
…branding, sourcing, selection, recruitment technology, governance, analytics, and continuous improvement, while leading and developing the Talent Acquisition…
Added 3 mins ago
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Software Engineer
Highspring
Montreal, QC
- Full-time
Contribute to data-intensive solutions supporting analytics and machine learning initiatives
Added 3 mins ago
UI
Product Manager
UAP Inc.
Burnaby, BC
- $70,100 to $87,600 CAD / year
- Full-time
The Product Management Department is currently seeking a Product Manager. The selected candidate will assist the Senior Market Manager in implementing approved marketing strategies for…
Added 17 mins ago
M
RQ00826 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Added 17 mins ago
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RQ11528 - Software Developer - API - Senior
Maarut
Toronto, ON
- Contract
Experience in API layer like security, custom analytics,
Added 17 mins ago
M
RQ11620 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Additional Skills for Oracle Software Developer:
Added 17 mins ago
M
RQ11527 - Middleware Specialist - Senior
Maarut
Toronto, ON
- Contract
Added 17 mins ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
…including insurer accreditation, risk-based supervision, advanced analytics, streamlined regulatory processes, and enhanced market oversight. Working collaboratively with internal business…
Added 17 mins ago
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
AB · Calgary, AB
The Internal Auditor reports directly to the Senior Manager Internal Audit, Controls and Enterprise Risk. This role is responsible for delivering the organization’s risk-based Internal…
Added 17 mins ago
C
Associate Business Systems Analyst
Co-operators
Calgary, AB · Guelph, ON · Regina, SK
- Full-time
Contributing to estimating assigned tasks based on prior experience and collaborating with senior team members to validate assumptions and refine estimates.
Added 33 mins ago
WT
Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $123,200 to $154,000 CAD / year
- Full-time
- Remote
…join our Detection & Response team as an Incident Response Developer. You’ll report to the Manager of Detection & Response and work closely with senior responders to investigate security…
Added 33 mins ago
WT
Senior Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
We are seeking an experienced and hands-on security professional to join our Detection & Response team as a Senior Incident Response Developer. Reporting to the Manager of Detection &…
Added 33 mins ago
WhereTo - Senior Product Manager - Canada, Virtual
Flight Centre
Canada
WhereTo is seeking an innovative and results-driven Senior Product Manager to help shape the future of business travel. As part of a nimble, startup-minded team within Flight Centre Travel…
Added 33 mins ago
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Talent & Rewards Consulting Analyst
Mercer
Toronto, ON
- Other
…Workforce Rewards, Executive Rewards, Workforce Planning & Analytics, Communications & Change Management and HR…
Added 47 mins ago
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Senior GRC Analyst
Quantexa
Ottawa, ON
- $116,000 to $146,000 CAD / year
- Full-time
It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping…
Added 47 mins ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
As a Senior Project Cost Specialist, you own the financial picture for assigned projects. You set the cost control approach, maintain the integrity of the cost tracker and forecasts, and…
Added 47 mins ago
M&
Video Producer - Reach & Engagement
McKinsey & Company
Toronto, ON
- Full-time
…collaborate with editors and subject-matter experts, including senior McKinsey partners and executives at leading organizations, as well as colleagues who manage the firm's YouTube and…
Added 47 mins ago
OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
…maximizes business value through effective use of data and analytics. The manager leads a multidisciplinary team, fosters collaboration across departments, and champions a culture of…
Added 47 mins ago
GE
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
Calgary, AB
- Full-time
The Internal Auditor reports directly to the Senior Manager Internal Audit, Controls and Enterprise Risk. This role is responsible for delivering the organization’s risk-based Internal…

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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