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Added 9 mins ago
CM
Mental Health Clinician, 1st Step Team
Canadian Mental Health Association, Waterloo Wellington
Canada
- Full-time
…the Early Psychosis Intervention (EPI) program. You will lead development and implementation of individual and clinical group treatment based on client goals. As part of an…
Added 9 mins ago
IF
Actuarial - Student/Intern
iA Financial Group
Vancouver, BC
- $29.5 to $33.5 CAD / hour
- Full-time
As an Actuarial Intern/Student, you will play a key role in analysis, problem-solving, and supporting teams in addressing business needs in insurance.
Added 9 mins ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
Works with relevant hiring managers to coordinate departmental onboarding/offboarding for faculty, staff, and student employees; participates in the development of procedures and materials…
Added 9 mins ago
A
Hardware Design Engineer - Intern
Altera
Toronto, ON
- Full-time
As an Hardware Design Engineer - Intern, You will work closely with hardware and software teams on FPGA HW/SW co-development, system bring-up, debugging, and optimization of complex…
Added 11 mins ago
Fire Instructor
Municipal and Northern Relations
Brandon, MB
This position is primarily responsible for the development, delivery, maintenance and evaluation of training and educational programs at the College, focusing on the fire fighting and…
Added 24 mins ago
RC
Therapeutic Recreation Manager
Retirement Concepts
Chilliwack, BC
- $65,000 to $71,500 CAD / year
- Full-time
Identifies education needs for employees; participates in the development, implementation and evaluation of orientation, training and education programs for staff.
Added 24 mins ago
IE
Assistant Director of Studies
ILSC Education Group
Toronto, ON
- Temporary
Oversee student advising and academic support.
Added 24 mins ago
Casual Instructor, Academic Upgrading
NorQuest College
Edmonton, AB
…casual instructor in our 2026-27 Academic Year. Onboarding and training will be…
Added 25 mins ago
LC
Student - Human Resources Intern (4 or 8 month)
Lactalis Canada
Winchester, ON
- Full-time
Lactalis Canada’s student program encourages curiosity, creativity, professional development, and personal growth. Not only will you develop your expertise through hands-on experiences, but…
Added 25 mins ago
DC
Assistant Professor - Genotype-to-Phenotype Biology (Canada Impact+ Emerging Leaders Award)
Donnelly Centre for Cellular and Biomolecular Research, University of Toronto
Toronto, ON
- $155,000 to $166,000 CAD / year
- Full-time
…twice the amount of time taken. Professional leaves (e.g., training, sabbatical, administrative) are not credited as eligible…
Added 25 mins ago
T
Hydro Technologist (Temporary 6-Month)
TransAlta
Cochrane, AB
- Temporary
…full-time basis. This opportunity is well suited to a current student, recent graduate, or experienced candidate looking to gain or apply hands-on experience in hydro operations, field…
Added 39 mins ago
SC
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP Careers
Vancouver, BC
- $18 to $36 CAD / hour
- Other
In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools - including agentic AI - to automate…
Added 55 mins ago
SI
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP IT Business Systeme
Vancouver, BC
- $18 to $36 CAD / hour
- Internship
In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools - including agentic AI - to automate…
Added 1 hour ago
TU
One Year Management Placement / Internship - Scarborough
targetjobs UK
Toronto, ON · Scarborough Junction, ON
- Volunteer
Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow.
Added 1 hour ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in…
Added 1 hour ago
Residence Worker, Mental Health
Connective
Langley (District), BC · Langley, BC
…shifts. If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month in which five are overnight shifts (this is subject to employer…
Added 1 hour ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The EASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of applications related to enterprise integrations. The EASD works closely with…
Added 1 hour ago
UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
…300+ integrations/applications. The role guides the design, development, implementation, and maintenance of integration solutions, including the resolution of complex technical issues. They…
Added 1 hour ago
CM
Mental Health Clinician (1st Step Team)
Canadian Mental Health Association
Cambridge, ON · Guelph, ON
- Full-time
…the Early Psychosis Intervention (EPI) program. You will lead development and implementation of individual and clinical group treatment based on client goals. As part of an…
Added 1 hour ago
SF
Part-time Nurse Educator - Rankin School of Nursing, Faculty of Science (NURS 209 - one lab)
St. Francis Xavier University
Antigonish, NS
- Part-time
…campus. Here, the focus is on the academic and the personal development of every student, making community and social engagement a large part of the learning experience. Our students are…
Added 1 hour ago
SF
Part-time Nurse Educator - Rankin School of Nursing, Faculty of Science (NURS 207) Pharmacology Lab
St. Francis Xavier University
Antigonish, NS
- Part-time
…campus. Here, the focus is on the academic and the personal development of every student, making community and social engagement a large part of the learning experience. Our students are…
Added 1 hour ago
CL
General Manager - Off Campus
Campus Living Centres
Guelph, ON
- Full-time
Play an active role in the training and development of employees
Added 1 hour ago
WS
Child Development Lab Assistant - TERM
Winnipeg School Division
Winnipeg, MB
- Internship
…preparing food, snacks and bottles; changing diapers and potty training, movement and motor skills, speech development, swaddling and calming…
Added 1 hour ago
KL
Education Consultant – Inuktitut Curriculum Development and Support
Kativik llisarniliriniq
Montreal, QC
- Full-time
The position of Education Consultant in Curriculum Development and Support reports to the Assistant Director of the first language curriculum development department. The Curriculum…
Added 1 hour ago
Lecturer - Dalhousie School of Nursing
Nova Scotia Health and IWK Health
Yarmouth, NS
Reporting to the Site Administrator, the Lecturer is responsible for participating in curricula and program development that reflect health care trends and for planning, implementing, and…

George Brown Polytechnic

Digital Student Service Administrator

Toronto, ON, Canada

SALARY: Payband I, starting rate $41.20 per hour

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Job details

Pay: SALARY: Payband I, starting rate $41.20 per hour
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Competition Number: REQ 7522

TITLE: Digital Student Service Administrator

DIVISION: Office of the Registrar

SALARY: Payband I, starting rate $41.20 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on campus)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 6, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Senior Manager, Student Service Initiatives, the Digital Student Service Administrator administers and maintains integrated applications and services including monitoring, planning, deploying, troubleshooting and issue resolution. The role oversees the administration of muti-modal student service applications, including chatbot, AI integration, telephony integration, and other digital tools used in student service functions.

Key Responsibilities

Serves as a subject matter expert for digital engagement technologies and platforms, including chatbots, AI-enabled tools, telephony, text chat, live chat, and associated integrated services.
Creates and manages requests for change related to digital service platforms and supporting technologies as required.
Continually reviews the efficiency, effectiveness, and user experience of digital engagement platforms, applications, and communication channels.
Under direction of Manager, develops user experience feedback data collection methods including user surveys to evaluate engagement and inform future enhancements and create user experience surveys to obtain feedback data.
Performs detailed analysis and synthesis of Chabot student service data using excel and other software systems (e.g., power BI) to inform student characteristics, program effectiveness and program evolution and share with key stakeholders.
Oversees the administration and ongoing maintenance of all aspects related to the chatbot technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning in keeping in line with the college’s vision and strategic direction.
Designs, implements, and maintains chatbot conversations using the technology framework provided, including designing and implementing complex multi-system integrations.
Other duties as assigned.

Educational and Experience Requirements

Three-year diploma or degree or equivalent from a recognized post-secondary institution in Computer Science (diploma) or Information Systems/Technology is required.
Additional requirements include completion of courses related to:
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL methodology.
Professional Agile Scrum certification preferred.
Minimum of three (3) years of chatbot development and maintenance experience.
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system.
Experience with conversational design to meet brand and voice standards.
Business analysis experience gathering, documenting, and communicating stakeholder requirements to effectively recommend and evaluate solutions and provide quality assurance.
Salesforce CRM Administration experience.
Experience with service user experience surveys or other forms of user experience data collection and reporting.

Skills and Attributes

Excellent knowledge of customer service methodologies and best practices for delivering and meeting key service metrics.
Keen understanding of business processes and how they relate to customer experience technology.
Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills.
Able to develop training materials and provide training to unfamiliar staff members.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

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More about this job

Responsibilities

The Digital Student Service Administrator manages and maintains integrated student service applications, including chatbots, AI tools, and telephony systems. This role involves analyzing service data to improve user experience and implementing complex multi-system integrations.

Requirements

Candidates must possess a three-year diploma or degree in Computer Science or Information Systems, along with at least three years of experience in chatbot development and maintenance. Proficiency in Salesforce CRM, Javascript, HTML, and ITIL methodology is required.

Skills

Chatbot development
AI integration
Salesforce CRM
Business analysis
Data analysis
Power BI
Javascript
HTML
ITIL methodology
Project management
User experience design
Telephony integration
Technical troubleshooting
Customer service
Communication skills
Problem-solving

Benefits

Competitive pension plan
Generous holiday time
Generous vacation time
Tuition assistance program
Discounted continuing education courses

Visa sponsorship

Not detected in the job text

Keywords

Chatbot
AI
Salesforce
CRM
Javascript
HTML
ITIL
Power BI
Visio
MS Project
Data Analysis
User Experience
Telephony
Agile
Scrum
Registrar
Digital Engagement
Natural Language Processor
Quality Assurance
Business Process
Customer Service
Polytechnic
Higher Education
Hybrid Work
Integration
Reporting
Conversation Design
LiveAgent
Lex
Dialogflow

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