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Geotab

Technical Support Specialist - Bilingual French

Oakville, ON, Canada

Hiring Range: $52,600 CAD - $60,500 CAD · Full-time

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Job details

Pay: Hiring Range: $52,600 CAD - $60,500 CAD
Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 4, 2026

Original job description

Who we are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist - Bilingual French who will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology, and are keen to join an industry leader - we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both Geotab and partner products, and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations. You will need to work closely with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions for cameras, keyless systems, and other integrated technologies.

To be successful in this role, you will be a customer-focused professional with excellent communication skills, demonstrating patience, empathy, and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition, the successful candidate will have strong technical aptitude with experience in programming languages and big data applications, proven problem-solving abilities, and the flexibility to work rotating shifts including days, evenings, nights, weekends, and holidays to support our 24/7 operations.

How you'll make an impact:

Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email

Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation

Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries

Coordinate with internal departments on the return and exchange process for Geotab devices and accessories

Deliver successful resolution to all customer complaints and escalate critical concerns to management

Preserve the confidentiality and security of customer data and information

Support Geotab global strategic initiatives

What you'll bring to this role:

Ability to read, write and speak in English and French fluently

Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued

1-3 years of experience in a customer service or technical support capacity

1-3 years of experience troubleshooting technical hardware and/or software issues

Expert-level Excel skills including creation of pivot tables and reports

Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued

Working knowledge of data warehouses such as Google BigQuery highly valued

Technical competence using Google Suite for business (Sheets, Docs, Slides)

Comfort speaking with customers by telephone, email, and chat

Strong analytical and problem-solving skills with excellent verbal and written communication

Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization

Highly organized with the ability to manage multiple tasks and projects simultaneously

Must stay current with technology and have the flexibility to adapt to growing market demands

Experience working within a technical or engineering organization is an asset

Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. This posting is for an existing vacancy. Why job seekers choose Geotab:

Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program

*The above are offered to full-time permanent employees only

How we work:At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.

Hiring Range: $52,600 CAD - $60,500 CAD

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More about this job

Responsibilities

Provide technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email, diagnosing and resolving issues with Geotab devices, the MyGeotab platform, and integrated partner technologies. Manage support cases through resolution, document issues, coordinate device returns and exchanges, protect customer data, and escalate complex or critical concerns while supporting 24/7 operations.

Requirements

The role calls for fluency in English and French, 1–3 years of customer service or technical support experience, and 1–3 years troubleshooting hardware or software issues. Strong Excel skills, communication and analytical abilities, and flexibility to work rotating shifts are expected; a related post-secondary diploma or degree and knowledge of programming languages or data warehouses are highly valued.

Skills

English and French Fluency
Technical Troubleshooting
Customer Support
Hardware and Software Diagnostics
Excel Pivot Tables and Reporting
SQL
Python
C#
JavaScript
Google BigQuery
Google Workspace
Database Setup
User Management
Network Communications
Problem-Solving
Technical Documentation

Benefits

Flexible Working Arrangements
Home Office Reimbursement
Baby Bonus
Parental Leave Top-Up
Online Learning Opportunities
Networking Opportunities
Electric Vehicle Purchase Incentive
Medical Benefits
Dental Benefits
Retirement Savings Program

Visa sponsorship

Not detected in the job text

Keywords

Geotab
Internet Of Things
Connected Transportation
Fleet Management
GO Devices
MyGeotab
Geotab Marketplace
Technical Support
Customer Service
Hardware Troubleshooting
Software Troubleshooting
Database Setup
User Management
Rules and Reporting
Network Communications
Portal Configuration
Product Implementation
Device Connectivity
Device Installation
Excel
Pivot Tables
Google Workspace
Google Sheets
Google BigQuery
SQL
Python
C#
JavaScript
Data Warehouses
24/7 Support

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