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Added 18 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Golden, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 18 mins ago
LS
Executive Assistant - Inclusive Education
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
EXECUTIVE ASSISTANT – INCLUSIVE EDUCATION (Ex empt )
Added 18 mins ago
FS
Residential Youth Worker - Hourly
Family Services of Greater Vancouver
Vancouver, BC
- $27 CAD / hour
- Full-time
…responsive care for the youth and the resources, and report to the Assistant…
Added 23 mins ago
SC
Full Time Meat Cutter - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 23 mins ago
SC
Part Time Meat Cutter - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 23 mins ago
AR
Restaurant Assistant Manager
A&W Restaurants
Golden, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 50 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 50 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Picton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 50 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Picton, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 50 mins ago
CK
Store Assistant Manager
Circle K
Paradise, NL
- Full-time
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 1 hour ago
PD
C206 - Program Assistant - (Full Time Temporary)
Phoenix Drug & Alcohol Recovery and Education Society
Chilliwack, BC
- Full-time
Title: Program Assistant - (Full Time Temporary)
Added 1 hour ago
Director, Security & Guest Experience
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Assistant General Manager, this role provides strategic and operational leadership across the entire function, establishing the frameworks, standards, and practices that…
Added 1 hour ago
Director, Security & Guest Experience
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Assistant General Manager, this role provides strategic and operational leadership across the entire function, establishing the frameworks, standards, and practices that…
Added 1 hour ago
H
Team Lead, Victoria Hospital, Health Information, Registration & Information Services
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Manager of Health Information and Registration and Information Services Prince Albert & Area, the Team Lead is responsible for…
Added 1 hour ago
TH
Overnight Freight Department Supervisor Full Time - 7164 Bracebridge
The Home Depot
Bracebridge, ON
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 2 hours ago
Assistant Store Manager - BOSS Eaton Centre
HB Canada, Inc.
Toronto, ON
Assist in the implementation of Health & Safety policy and operational procedures utilizing training and guidance provided to support store management within this area.
Added 2 hours ago
Assistant Store Manager - McArthur Glen
HB Canada, Inc.
Richmond, BC
Assist in the implementation of Health & Safety policy and operational procedures utilizing training and guidance provided to support store management within this area.
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
St. Albert, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
NP
STHS 26/27 Part Time - Administrative Assistant
Northland Properties
Revelstoke, BC
- Part-time
Job Title: PART TIME SEASONAL - Administrative Assistant
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
LC
Directeur adjoint de magasin
Loblaw Companies Limited
Levis, QC
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 2 hours ago
B-
Site Supervisor - Part Time
BEST - For A Cleaner World
Abbotsford, BC
- $23 CAD / hour
- Part-time
Maintain open communication with Assistant Site Manager/Site Manager regarding staffing issues, safety, supplies, and other related business concerns
Added 2 hours ago
OT
Restaurant Assistant Manager
One Therapy Network
Kamloops, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 2 hours ago
LS
Executive Assistant - Inclusive Education
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
EXECUTIVE ASSISTANT –INCLUSIVE EDUCATION (Exempt)
Added 2 hours ago
BS
Manager of Maintenance Services – Trades
Burnaby School District - SD41
Burnaby, BC
- Full-time
Reporting to the Assistant Director of Facilities, the Manager of Maintenance Services – Trades functions as part of the Facilities Office. The Manager is responsible for the general…

Germain Hôtels

Assistant Guest Services Manager

AB, Canada
Calgary, AB, T3B 6K3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 to 3 years' management experience
Posting language: English
Posted: Sep 28, 2026

Original job description

You are the craftsman of guest satisfaction!

We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.

WHAT YOU'LL DO

Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
Continuously measure guest satisfaction and adjust services accordingly.
Manage room occupancy during busy periods.
Optimize room rental revenues by applying existing strategies.
Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.

WHAT YOU'LL BRING

Diploma in Hotel Management or equivalent experience
1 to 3 years' management experience
Ability to put oneself in the guest's shoes and understand their concerns
Quick and effective management of requests and problems
Tolerance for unhappy or stressed guests
Knowledge of the Office Suite and experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

Apply About employer

More about this job

Responsibilities

The Assistant Guest Services Manager coordinates front-of-house operations to ensure high levels of guest satisfaction and service standards. They are responsible for managing team productivity, optimizing room rental revenues, and overseeing safety and emergency protocols.

Requirements

Candidates must have a diploma in Hotel Management or equivalent experience, along with 1 to 3 years of management experience. Proficiency in the Office Suite and experience with OPERA PMS are considered assets for this role.

Skills

Front desk operations
Guest satisfaction
Team leadership
Conflict resolution
Room occupancy management
Revenue optimization
Emergency management
Crisis management
Staff training
Concierge services
Night audit
OPERA PMS
Office Suite
Diplomacy
Organizational skills

Benefits

Travel discounts at Germain Hotels
State-of-the-art gym access
Creative and autonomous work environment

Visa sponsorship

Not detected in the job text

Keywords

Hotel Management
Guest Services
Front Desk
Reservations
Night Audit
Concierge
OPERA PMS
Revenue Management
Crisis Management
Team Motivation
Safety Protocols
Hospitality
Customer Satisfaction
Leadership
Office Suite

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