Assistant Guest Services Manager
- AB, Canada
- Calgary, AB, T3B 6K3, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 1 to 3 years' management experience
- Posting language
- English
- Posted
Original job description
You are the craftsman of guest satisfaction!
We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.
WHAT YOU'LL DO
- Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
- Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
- Continuously measure guest satisfaction and adjust services accordingly.
- Manage room occupancy during busy periods.
- Optimize room rental revenues by applying existing strategies.
- Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.
WHAT YOU'LL BRING
- Diploma in Hotel Management or equivalent experience
- 1 to 3 years' management experience
- Ability to put oneself in the guest's shoes and understand their concerns
- Quick and effective management of requests and problems
- Tolerance for unhappy or stressed guests
- Knowledge of the Office Suite and experience with OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
More about this job
Responsibilities
The Assistant Guest Services Manager coordinates front-of-house operations to ensure high levels of guest satisfaction and service standards. They are responsible for managing team productivity, optimizing room rental revenues, and overseeing safety and emergency protocols.
Requirements
Candidates must have a diploma in Hotel Management or equivalent experience, along with 1 to 3 years of management experience. Proficiency in the Office Suite and experience with OPERA PMS are considered assets for this role.
Skills
- Front desk operations
- Guest satisfaction
- Team leadership
- Conflict resolution
- Room occupancy management
- Revenue optimization
- Emergency management
- Crisis management
- Staff training
- Concierge services
- Night audit
- OPERA PMS
- Office Suite
- Diplomacy
- Organizational skills
Benefits
- Travel discounts at Germain Hotels
- State-of-the-art gym access
- Creative and autonomous work environment
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Administrative
Keywords
- Hotel Management
- Guest Services
- Front Desk
- Reservations
- Night Audit
- Concierge
- OPERA PMS
- Revenue Management
- Crisis Management
- Team Motivation
- Safety Protocols
- Hospitality
- Customer Satisfaction
- Leadership
- Office Suite