Jobs in Canada

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Added 2 mins ago
SC
shift supervisor - Store# 48602, 1375 Trim Road
Starbucks Coffee Company
Ottawa, ON
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 32 mins ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 32 mins ago
AC
Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our U.S. Corporate Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 32 mins ago
MR
Senior Bookkeeper
MoveSmart Rentals
Mississauga, ON
- Full-time
Every application is reviewed by our recruitment team.
Added 32 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
Lead and mentor a small FinOps team/function, with the opportunity for the function to grow.
Added 39 mins ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Share knowledge and best practices with team members
Added 47 mins ago
ML
Pellet - Plant Lead
Marwood Ltd.
Tracyville, NB
- Full-time
…Ltd has an opportunity for a candidate to join our Operations Team as the Pellet – Plant Lead. This position is located at our head office in Tracyville, just outside of Fredericton,…
Added 47 mins ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
You’ll lead project teams assembled per engagement, setting technical direction and carrying proven patterns forward
Added 47 mins ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
Leadership: Lead the governance workstream end-to-end, from discovery and current-state assessment through design, implementation, handover, and adoption. Manage the work of a team of data…
Added 47 mins ago
Health and Safety Advisor
Ecofor Consulting Ltd. BC
Whitehorse, YT
Our team provides expertise in a broad range of disciplines in the biological, environmental, and social sciences. We specialize in fisheries, wildlife, aquatic and terrestrial resources,…
Added 47 mins ago
Health and Safety Advisor
Ecofor Consulting Ltd. BC
Prince George, BC
Our team provides expertise in a broad range of disciplines in the biological, environmental, and social sciences. We specialize in fisheries, wildlife, aquatic and terrestrial resources,…
Added 47 mins ago
Site Lead - Program Development and Evaluation (MLSE - West)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
As a Site Lead on the Program Development & Evaluation team, you will lead and inspire a team to deliver a high-quality program for TCHC youth aged 6-12. You’ll supervise program staff,…
Added 47 mins ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
We are looking to fill a permanent position of Warehouse - Team Leader at Onward Hardware in Kitchener, Ontario, a division of Richelieu Hardware Ltd.
Added 47 mins ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Winnipeg, MB
- Full-time
Richelieu Hardware is looking for a Warehouse Team Leader, for the Winnipeg Warehouse.
Added 47 mins ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
…receiving, inventory, and transportation operations while leading a team of warehouse material handlers and drivers. This role ensures products are received, stored, picked, loaded, and…
Added 47 mins ago
A
Fit Technician
Ardene
Laval, QC
- Full-time
We are looking for a Fit Technician to join our team! The candidate for this role will be responsible for technical aspects of the styles, prepare and organize fit samples. The Fit…
Added 47 mins ago
A
Store Assistant Manager
Ardene
St. Catharines, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 47 mins ago
A
IT Store Support Technician
Ardene
Laval, QC
- Full-time
Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You…
Added 47 mins ago
A
Third Key Holder
Ardene
London, ON
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 47 mins ago
A
Store Assistant Manager
Ardene
Surrey, BC
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 47 mins ago
A
Store Assistant Manager
Ardene
Simcoe Lodge, ON · Simcoe, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 47 mins ago
A
Third Key Holder
Ardene
Hamilton, ON
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 47 mins ago
A
Store Manager
Ardene
Victoria, BC
- Full-time
…integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and…
Added 47 mins ago
A
Operational Excellence Manager
Ardene
Laval, QC
- Full-time
…Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong focus on…
Added 47 mins ago
A
Store Manager
Ardene
Spruce Grove, AB
- Full-time
…integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and…

Germain Hôtels

Assistant Guest Services Manager

AB, Canada
Calgary, AB, T3B 6K3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 to 3 years' management experience
Posting language: English
Posted: Sep 28, 2026

Original job description

You are the craftsman of guest satisfaction!

We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.

WHAT YOU'LL DO

Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
Continuously measure guest satisfaction and adjust services accordingly.
Manage room occupancy during busy periods.
Optimize room rental revenues by applying existing strategies.
Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.

WHAT YOU'LL BRING

Diploma in Hotel Management or equivalent experience
1 to 3 years' management experience
Ability to put oneself in the guest's shoes and understand their concerns
Quick and effective management of requests and problems
Tolerance for unhappy or stressed guests
Knowledge of the Office Suite and experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

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More about this job

Responsibilities

The Assistant Guest Services Manager coordinates front-of-house operations to ensure high levels of guest satisfaction and service standards. They are responsible for managing team productivity, optimizing room rental revenues, and overseeing safety and emergency protocols.

Requirements

Candidates must have a diploma in Hotel Management or equivalent experience, along with 1 to 3 years of management experience. Proficiency in the Office Suite and experience with OPERA PMS are considered assets for this role.

Skills

Front desk operations
Guest satisfaction
Team leadership
Conflict resolution
Room occupancy management
Revenue optimization
Emergency management
Crisis management
Staff training
Concierge services
Night audit
OPERA PMS
Office Suite
Diplomacy
Organizational skills

Benefits

Travel discounts at Germain Hotels
State-of-the-art gym access
Creative and autonomous work environment

Visa sponsorship

Not detected in the job text

Keywords

Hotel Management
Guest Services
Front Desk
Reservations
Night Audit
Concierge
OPERA PMS
Revenue Management
Crisis Management
Team Motivation
Safety Protocols
Hospitality
Customer Satisfaction
Leadership
Office Suite

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