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Added 7 mins ago
Team Lead
Select Finishing
Windsor, ON
Established in 2004, Select Finishing is a leader in the finishing and coatings industry with over two decades of excellence in powder, e-coating, and liquid finishes. We're known for our…
Added 7 mins ago
Delivery Driver & Warehouse Team Member
Big Country Pet Co.
Calgary, AB
We are looking for a reliable, team-oriented individual who can adapt to changing priorities, communicate effectively, and take pride in delivering an exceptional customer experience.
Added 7 mins ago
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Barman Temps partiel Hilton Québec
Hilton
Quebec, QC
- Part-time
Au moins une année d’expérience dans la préparation de boissons;
Added 7 mins ago
HVAC Estimator
Neelands HR
Burlington, ON · Collingwood, ON
…Commercial and Industrial markets across North America. We are a leader in advanced refrigeration technologies and state of the art products, offering turnkey solutions for new…
Added 7 mins ago
FG
MANGO - Assistant Store Manager/Assistant(e) gérant(e) de magasin - St Bruno
Fox Group Canada Inc.
Saint-Bruno-de-Montarville, QC · Saint-Bruno-de-Montarvill, Quebec
- Full-time
Nous sommes à la recherche d’un(e) Assistant(e) gérant(e) de magasin, un(e) leader exceptionnel(le) capable de motiver, d’inspirer et de développer l’équipe du magasin.
Added 7 mins ago
FG
FOX CLOTHING - Shift Lead - Yorkdale Mall
Fox Group Canada Inc.
Toronto, ON
- Part-time
…overseeing the financial success of the store; ensuring positive customer experiences; driving profitable top-line sales growth and coaching store associates to consistently provide…
Added 7 mins ago
C&
Adjuster Support
Crawford & Company
Canada
- Full-time
1-2 years' experience providing administrative support in a professional office environment
Added 7 mins ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support…
Added 8 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Continuously evaluate and improve processes as well as the customer experience.
Added 8 mins ago
L&
Gérant(e) de Magasin/Retail Store Manager (6-Month Contract) - Galeries D'Anjou
Lindt & Sprüngli (Canada), Inc
Montreal, QC
- Full-time
Lindt & Sprüngli est reconnue comme un leader sur le marché du chocolat haut de gamme, proposant une large sélection de produits dans plus de 120 pays à travers le monde. Au cours de ses…
Added 8 mins ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
The Sales engineering internship will focus on a variety of sales and customer related engineering tasks in a fast-paced environment. The ideal candidate is currently in a mechanical-or…
Added 22 mins ago
Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Pacific Centre, Vancouver, BC
ELC Beauty LLC
Vancouver, BC
While certification in makeup artistry and/or prior retail makeup experience is desirable, we also welcome applicants with beginner-level expertise. Additionally, expertise in fragrance,…
Added 22 mins ago
W
Team Leader, Operations III - Shift TBD
Walmart
Cornwall, ON
- Full-time
…order filling or shipping. Prioritizes daily workflow to ensure customer requirements are…
Added 22 mins ago
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - PT Seasonal - Metropolis - Burnaby BC
ELC Beauty LLC
Burnaby, BC
While certification in makeup artistry and/or prior retail makeup experience is desirable, we also welcome applicants with beginner-level expertise. Additionally, expertise in fragrance,…
Added 22 mins ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support…
Added 22 mins ago
HA
Banquet Manager
Hotel Arts Group
Calgary, AB
- Full-time
…events. This hands-on leadership role is responsible for guest experience, operational consistency, team development, labour productivity and the day-to-day systems that support successful…
Added 22 mins ago
YH
Driver II (part time)
Yee Hong Centre For Geriatric Care
Markham, ON · Toronto, ON · Scarborough McNicoll
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 22 mins ago
Technicien ( ne), comptes à recevoir (AR)et comptes à payer(AP)
Crowe BGK
Montreal, QC · Westmount, QC
For 75 years, Crowe BGK LLP has been a trusted leader in accounting and advisory services in Canada. We are a team of 250+ professionals serving clients from our Montreal and Ottawa…
Added 22 mins ago
Director & Head, Global Capital Markets (GCM) Product, GCM Transformation - Toronto, ON
Scotiabank
Toronto, ON
…employee experiences. The role acts as the primary product leader for their investment journey, ensuring clear ownership from strategy through execution and…
Added 22 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Notre-Dame-du-Mont-Carmel, QC
…currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 22 mins ago
Electro-Mechanical Assembler
EnerSys Delaware Inc.
Burnaby, BC
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and…
Added 22 mins ago
SC
Retail Operations Supervisor
Staples Canada
Waterloo, ON
- Full-time
Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all…
Added 22 mins ago
CS
Bilingual Culinary Manager (French and English)
Cogir Senior Living
Orleans, ON · Belcourt Retirement Residence
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 22 mins ago
A
Regional Service Agent - Boutique
Allstate
Markham, ON
- Full-time
Greater than 1 year customer service experience
Added 22 mins ago
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Systems Safety & Environmental (SS&E) Engineer - NETE
Weir
Dartmouth, NS
- Full-time
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs - more efficiently and more sustainably. Our planet’s…

Germain Hôtels

Guest Service Supervisor

Ottawa, ON, K1N 6E2, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years' management or supervisory experience in a hotel context
Posting language: English
Posted: Oct 20, 2026

Original job description

Your repartee is as legendary as your sense of hospitality!

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, motivating and mobilizing teams
Ability to put yourself in the guest's shoes and understand their feelings and concerns
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between $52,000 and $62,000, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

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More about this job

Responsibilities

Oversee reception, reservations, night audit, and concierge operations while planning personalized arrivals for regular and VIP guests. Support and develop team members, coordinate service with other departments, uphold safety and sanitation standards, and help resolve complaints and emergencies.

Requirements

Requires at least two years of hotel management or supervisory experience and strong leadership, guest-service, and problem-solving abilities. A hotel management diploma is an asset, and computer proficiency is expected; OPERA PMS experience is an asset.

Skills

Team Leadership
Team Development
Guest Service
Complaint Management
Problem Solving
Crisis Management
Communication
Coordination
Inventory Management
Arrival Planning
VIP Guest Service
Hotel Operations
Health and Safety Compliance
Hygiene and Sanitation
OPERA PMS

Benefits

Employee Travel Discounts
Creative and Autonomous Work Environment
On-Site Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Hotel Management
Reception
Reservations
Night Audit
Concierge
VIP Guest Service
Guest Relations
Team Leadership
Team Development
Complaint Management
Service Excellence
Crisis Management
Inventory Management
Interdepartmental Coordination
Health and Safety
Hygiene
Sanitation
OPERA PMS
Hotel Management Diploma

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