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Added 3 hours ago
FH
Royal Service Supervisor
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
A minimum of two years front office/guest services/royal service experience required
Added 7 hours ago
WB
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
- Full-time
Provide support for Guest Service (Guest Services, Ticket Sales and Snow School Sales) Supervisor team and frontline staff (includes working frontline shifts/covering breaks as needed)
Added 7 hours ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
Employee and Family Assistance Program (counselling, wellness services, etc.)
Added 10 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 10 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 11 hours ago
Registered Practical Nurse
Indwell
London, ON
Added 14 hours ago
Supportive Housing Coordinator- Casual
Indwell
Sarnia, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside residents who have experience with mental health and/or substance…
Added 16 hours ago
TS
Shelter Support Worker (Casual)
The Salvation Army in Canada
Port Hardy, BC
- Part-time
Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor.
Added 18 hours ago
Front Office Supervisor
Coast Hotels
North Vancouver, BC
The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and…
Added 20 hours ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
Job CategoryRooms & Guest Services Operations
Added 20 hours ago
TS
Shelter Support Worker (Casual)
The Salvation Army Canada and Bermuda Territory
Port Hardy, BC · Mount Waddington Community Ministries
- Part-time
Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor.
Added 20 hours ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Execute reservations for guest rooms, dining, spa services, and activities.
Added 21 hours ago
OG
Maintenance Technician
Onni Group of Companies
Vancouver, BC
- Full-time
Coordinate with Guest Services when issues affect a guest’s stay
Added 22 hours ago
OV
Cook | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $18.6 to $19.45 CAD / hour
- Part-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 22 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 22 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 23 hours ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams…
Added 23 hours ago
MU
Administrative Coordinator
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Assist with events and engagement activities, including speaker outreach, guest lists, invitations, online registration processes, and event materials.
Added 1 day ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Execute reservations for guest rooms, dining, spa services, and activities.
Added 1 day ago
SA
Utility / Dishwasher
SSP America
Calgary, AB
- Full-time
Create a positive guest experience by cleaning and maintaining hygienic work areas
Added 1 day ago
SA
Server (Part-time)- (YOW Airport
SSP America
Ottawa, ON
- Part-time
Input orders into register at the point of sale and create a check for each guest
Added 1 day ago
SA
Utility-Dishwasher (Part-Time) - YOW Airport
SSP America
Ottawa, ON
- Part-time
Create a positive guest experience by cleaning and maintaining hygienic work areas
Added 1 day ago
SA
Utility-Dishwasher (Full-Time) - YUL Airport)
SSP America
Dorval, QC
- Full-time
Create a positive guest experience by cleaning and maintaining hygienic work areas
Added 1 day ago
SA
Server (Full-Time) - Obispo (YTZ)
SSP America
Toronto, ON
- Full-time
Input orders into register at the point of sale and create a check for each guest
Added 1 day ago
SA
Starbucks Shift Supervisor - Edmonton Airport
SSP America
Edmonton, AB
- Full-time
We're Hiring! Come work for SSP Canada at Edmonton International Airport as a Starbucks Shift Supervisor!

Germain Hôtels

Guest Service Supervisor

Ottawa, ON, K1N 6E2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years' management or supervisory experience in a hotel context
Posting language: English
Posted: Oct 20, 2026

Original job description

Your repartee is as legendary as your sense of hospitality!

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, motivating and mobilizing teams
Ability to put yourself in the guest's shoes and understand their feelings and concerns
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between $52,000 and $62,000, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

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More about this job

Responsibilities

Oversee reception, reservations, night audit, and concierge operations while planning personalized arrivals for regular and VIP guests. Support and develop team members, coordinate service with other departments, uphold safety and sanitation standards, and help resolve complaints and emergencies.

Requirements

Requires at least two years of hotel management or supervisory experience and strong leadership, guest-service, and problem-solving abilities. A hotel management diploma is an asset, and computer proficiency is expected; OPERA PMS experience is an asset.

Skills

Team Leadership
Team Development
Guest Service
Complaint Management
Problem Solving
Crisis Management
Communication
Coordination
Inventory Management
Arrival Planning
VIP Guest Service
Hotel Operations
Health and Safety Compliance
Hygiene and Sanitation
OPERA PMS

Benefits

Employee Travel Discounts
Creative and Autonomous Work Environment
On-Site Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Hotel Management
Reception
Reservations
Night Audit
Concierge
VIP Guest Service
Guest Relations
Team Leadership
Team Development
Complaint Management
Service Excellence
Crisis Management
Inventory Management
Interdepartmental Coordination
Health and Safety
Hygiene
Sanitation
OPERA PMS
Hotel Management Diploma

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