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Added 12 mins ago
FC
Courier
FedEx Canada
Comox, BC
- Part-time
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Added 12 mins ago
M
Program and Events Producer
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Own event and program operations, including intake, scheduling, registration, audience targeting, speaker readiness, approvals, communications, technical production, day-of delivery, video…
Added 12 mins ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON
- Full-time
…target-state architecture. You’ll partner with engineers, architects, operations teams, and business stakeholders to turn complex requirements into secure, scalable, and maintainable…
Added 12 mins ago
M
Operations & Data Analyst Co-op (8 Months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Related business, analytics, or operations program
Added 12 mins ago
BM
Parts Technician - Apprentice or Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
…the Parts Technician is required to support the day-to-day operations of our warehouse/shop. The incumbent will be responsible for the ordering and receiving of various parts required for…
Added 27 mins ago
FC
Seasonal Package Handler Non-Driver
FedEx Canada
Cambridge, ON
- Temporary
FedEx Canada operations and Canadian Customs regulations - (Preferred)
Added 27 mins ago
WC
(CAN) Maintenance Associate- Millwright - CONTINENTAL SHIFT
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...Responsible for the repair and preventative maintenance of automated conveying systems and support operations in all aspects of an automated environment. Responsibilities…
Added 27 mins ago
J
HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Added 27 mins ago
NP
Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we…
Added 27 mins ago
J
HR Consultant, International
Justworks
Calgary, AB
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Added 27 mins ago
J
HR Consultant, International
Justworks
Vancouver, BC
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Added 27 mins ago
J
HR Consultant, International
Justworks
Montreal, QC
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Added 27 mins ago
RP
Finance Director
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 27 mins ago
SO
Project Leader, Safe Storage
Spirit Omega Inc.
Pickering, ON
- Contract
· Lead project meetings and maintain effective relationships with engineering, operations, construction, suppliers, and contractors.
Added 27 mins ago
Senior Manager, Payroll & HR Services
Celestica International LP
Toronto, ON
The Senior Payroll Manager, Americas Payroll will own all aspects of payroll operations, ensuring the effective execution of payroll related services. You are a strategic thinker with a…
Added 27 mins ago
Manager, Solutions Design
DSV
Milton, ON
…implementations and continuous improvement projects for existing…
Added 27 mins ago
Senior Manager, Solutions Design
DSV
Milton, ON
…implementations and continuous improvement projects for existing…
Added 27 mins ago
BP
Front of House Supervisor
Boston Pizza
AB · Edmonton, AB
- Part-time
…Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members.…
Added 27 mins ago
S
Operations Lead - Full Time
Sephora
Hamilton, ON · Ancaster, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 42 mins ago
TC
Human Resources Business Partner
Toromont Cat
Winnipeg, MB
- Full-time
Business Acumen to be able to partner with operations; helping to achieve strong outcomes via people
Added 42 mins ago
CC
Retail Store Manager
Canna Cabana
Waterloo, ON
- $50,000 CAD / year
- Full-time
…management and to manage, maintain and supervise day-to-day retail operations activities at the retail store…
Added 56 mins ago
WC
(CAN) Distribution Centre Team Associate - Shipping
Walmart Canada
Cornwall, ON
- Full-time
Added 56 mins ago
EW
Law Clerk
ERCO Worldwide
Mississauga, ON
- Full-time
…mainly corporate and Board work, secondarily contracts and legal operations, and occasional executive support for the CEO and General…
Added 56 mins ago
P
Controller / Contrôleur(euse)
Prana
Montreal, QC
- Full-time
Le contrôleur(euse) supervise les opérations comptables quotidiennes de Prana, notamment la gestion des comptes clients et fournisseurs, le suivi des stocks, la paie et l’élaboration des…
Added 56 mins ago
TG
Office Administrator
Tap-Roots Group
Surrey, BC
- Full-time
…IT and telecommunications coordination, and general office operations. The Office Administrator acts as a central point of contact for employees, customers, suppliers, and external…

Germain Hôtels

Guest Service Supervisor

Ottawa, ON, K1N 6E2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years' management or supervisory experience in a hotel context
Posting language: English
Posted: Oct 20, 2026

Original job description

Your repartee is as legendary as your sense of hospitality!

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, motivating and mobilizing teams
Ability to put yourself in the guest's shoes and understand their feelings and concerns
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between $52,000 and $62,000, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

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More about this job

Responsibilities

Oversee reception, reservations, night audit, and concierge operations while planning personalized arrivals for regular and VIP guests. Support and develop team members, coordinate service with other departments, uphold safety and sanitation standards, and help resolve complaints and emergencies.

Requirements

Requires at least two years of hotel management or supervisory experience and strong leadership, guest-service, and problem-solving abilities. A hotel management diploma is an asset, and computer proficiency is expected; OPERA PMS experience is an asset.

Skills

Team Leadership
Team Development
Guest Service
Complaint Management
Problem Solving
Crisis Management
Communication
Coordination
Inventory Management
Arrival Planning
VIP Guest Service
Hotel Operations
Health and Safety Compliance
Hygiene and Sanitation
OPERA PMS

Benefits

Employee Travel Discounts
Creative and Autonomous Work Environment
On-Site Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Hotel Management
Reception
Reservations
Night Audit
Concierge
VIP Guest Service
Guest Relations
Team Leadership
Team Development
Complaint Management
Service Excellence
Crisis Management
Inventory Management
Interdepartmental Coordination
Health and Safety
Hygiene
Sanitation
OPERA PMS
Hotel Management Diploma

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