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Added 11 mins ago
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Regional Compliance Officer - NBSL
BMO
Toronto, ON · FCP
- Full-time
This role supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML,…
Added 11 mins ago
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Personal Banking Associate
BMO
Vancouver, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 11 mins ago
AL
Civil Geotechnical Engineer - (P.Eng.)
AGAT Laboratories
Calgary, AB
- Full-time
We are a recognized leader in geotechnical testing and analysis, serving clients across a wide range of sectors including infrastructure, mining, and construction. Our state-of-the-art…
Added 11 mins ago
FG
MANGO - Shift Lead- Yorkdale
Fox Group Canada Inc.
Toronto, ON · North York, Ontario
- Part-time
We are looking for a Shift Lead, who must be an exceptional leader who can motive, inspire, and develop the store team.
Added 11 mins ago
BB
Technician lI - Audio Visual
Bosch Building Technologies
Vancouver, BC
- $26 to $35 CAD / hour
- Full-time
Bosch Building Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of…
Added 11 mins ago
VC
Practice Manager - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 11 mins ago
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Principal - Workers' Compensation
LifeWorks
Fredericton, NB · Halifax, NS
- Full-time
…financial projections, and plan evaluation) to guide practice operations and technical…
Added 11 mins ago
I
Package Handler - Warehouse Clerk
Intelcom
Corner Brook, NL
- Part-time
Intelcom | Dragonfly operates more than 100 sorting stations and runs operations across three continents. As Canada’s leader in last-mile logistics, we have a clear vision: to deliver fast,…
Added 11 mins ago
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Sablage et Nettoyage
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
Possibilités de développement et d’avancement au sein d’un leader mondial de l’énergie
Added 11 mins ago
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ITV Specialist Intern (Winter 2027, 12 months)
Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 26 mins ago
IS
Engineer, Facilities
Irving Shipbuilding
Halifax, NS
- Full-time
Lead complex infrastructure projects that shape and support critical operations.
Added 26 mins ago
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Supervisor, Workplace Services
UFA
Calgary, AB
- Full-time
The Supervisor oversees the day-to-day operations of UFA’s corporate office environments, including
Added 26 mins ago
A
Ready Mix Operations Manager
Aplin
Kitimat, BC
- Full-time
…construction solutions company to recruit an experienced and driven Operations Manager – Ready-Mix Concrete for its operations in Kitimat, British…
Added 26 mins ago
AL
Civil Geotechnical Engineer - (P.Eng.)
AGAT Laboratories
Calgary, AB
- Full-time
We are a recognized leader in geotechnical testing and analysis, serving clients across a wide range of sectors including infrastructure, mining, and construction. Our state-of-the-art…
Added 26 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 26 mins ago
US
Online Game Programmer (Rainbow Six)
Ubisoft Saguenay
Saguenay, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 26 mins ago
BC
Conseiller.ère, service à la clientèle - Lebeau
Belron Canada inc
Rouyn-Noranda, QC
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alo
Added 26 mins ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Port Coquitlam, BC
- Full-time
As a Groundsperson you will be working to support the operations above; you will play an important part in both site set up and assistance to both climbers and trimmers. This role will…
Added 26 mins ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 26 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Sarnia, ON
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 26 mins ago
B
Regional Compliance Officer - NBSL
BMO
Toronto, ON
- Full-time
This role supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML,…
Added 26 mins ago
AE
Electronic Production Manager
AiHR Enterprises Private Limited
Toronto, ON · North York, ON
- Full-time
Autonomy: Self-driven leader capable of driving shop-floor operations with minimal supervision.
Added 26 mins ago
RV
Med Laboratory Technologist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
forwarding suggestions for policy and procedure improvement or corrections required to the Charge or Team Leader.
Added 26 mins ago
MV
Supervisor, Materials & Logistics
Metro Vancouver
Burnaby, BC
- Full-time
…procurement, warehousing, inventory management, and supply chain operations, supported by a proven track record of leading teams and driving operational…
Added 26 mins ago
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Certified Personal Coach - Woodbridge GTA
GOLFTEC
Woodbridge, ON
- $55,000 to $70,000 USD / year
- Full-time
GOLFTEC is the world leader in golf instruction with over 260 locations across the globe. As the #1 employer of PGA Teaching Pros, golfers of all ability levels can work with a golf expert…

Germain Hôtels

Guest Service Supervisor

Ottawa, ON, K1V 2C1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years' management or supervisory experience in a hotel context
Posting language: English
Posted: Nov 3, 2026

Original job description

Your repartee is as legendary as your sense of hospitality!

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, motivating and mobilizing teams
Ability to put yourself in the guest's shoes and understand their feelings and concerns
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between $52,000 and $62,000, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

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More about this job

Responsibilities

The Guest Service Supervisor oversees daily reception, reservations, and concierge operations while ensuring high service standards. They also support team development, manage guest complaints, and coordinate inter-departmental activities.

Requirements

Candidates should have at least 2 years of supervisory experience in a hotel environment and strong leadership capabilities. Proficiency in hotel management software and a diploma in Hotel Management are considered assets.

Skills

Hotel management
Team leadership
Customer service
Complaint management
Crisis management
Reception operations
Concierge operations
Night audit
Inventory management
Staff development
Opera PMS
Communication
Problem solving
Hospitality

Benefits

Travel discounts
On-site gym

Visa sponsorship

Not detected in the job text

Keywords

Hotel Management
Guest Service
Reception
Reservations
Night Audit
Concierge
Opera PMS
Team Leadership
Staff Development
Inventory Management
Complaint Management
Crisis Management
Hospitality
VIP Services
Sanitation Regulations
Health and Safety

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