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Added 8 mins ago
AW
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Germain Hôtels

Guest Services Agent

AB, Canada
Calgary, AB, T3B 6K3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

"What can I do for you?" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

Diploma in Hospitality, an asset
Excellent oral and written communication skills
Natural customer service orientation with a positive attitude
Ability to handle difficult situations with professionalism and calm
Strong listening skills to understand guest needs and preferences
Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

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More about this job

Responsibilities

The Guest Services Agent is responsible for managing guest check-ins and check-outs while providing personalized assistance to ensure a memorable stay. They must proactively resolve guest issues and collaborate with other departments to maintain high service standards.

Requirements

Candidates should possess excellent communication skills and a natural orientation toward customer service. While not mandatory, a diploma in hospitality and experience with OPERA PMS are considered assets for this role.

Skills

Customer service
Communication skills
Problem solving
Active listening
Computer literacy
Opera PMS
Professionalism
Conflict resolution
Interpersonal skills
Time management

Benefits

Travel discounts
On-site gym

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Check-in
Check-out
Customer Experience
Opera PMS
Front Desk
Communication
Problem Solving
Guest Relations
Travel Industry
Concierge

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