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Added 5 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 17 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 22 hours ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
…2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and…
Added 1 day ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 1 day ago
Guest Experience Agent
Scandinave Spa
Whistler, BC
Understand guest needs and recommend appropriate services, products, and experiences.
Added 1 day ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 1 day ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 1 day ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
Added 1 day ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 1 day ago
A
Night Auditor
AccorHotel
Edmonton, AB
- Full-time
…2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and…
Added 1 day ago
CH
Guest Service Agent - Seasonal Part-Time
Crescent Hotels & Resorts
Rossland, BC
- Part-time
As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest’s experience by providing exceptional customer service and creating memorable moments. Each…
Added 2 days ago
CB
front desk agent
Canadas Best Value Inn & Suites
Charlottetown, PE
- Part-time
Provide information on hotel facilities and services
Added 2 days ago
OH
Full-time Guest Service Agent
Omni Hotels & Resorts
Toronto, ON
- Full-time
Guest Service Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Guest Service…
Added 2 days ago
FH
Bilingual Royal Service Agent (Full-Time)
Fairmont Hotels & Resorts
Ottawa, ON
- Full-time
Must possess outstanding guest services skills
Added 2 days ago
AI
Night Auditor
Accent Inns
Kelowna, BC
- Full-time
As a Nocturnal Night Auditor, you are the night-time Guest Services Agent and you look after guest services, bookkeeping, security, and so many other things.
Added 2 days ago
MN
Front Desk Agent
Métis Nation-Saskatchewan
Saskatoon, SK
- Part-time
…support the objectives of MN-S and will provide a range of guest services as a Front Desk…
Added 2 days ago
HR
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20.05 CAD / hour
- Part-time
The Front Desk Agent is responsible for welcoming hotel and casino guests and managing check-in and check‑out processes. This role handles reservations, billing, room assignments, and guest…
Added 2 days ago
GH
Guest Services Agent
Germain Hôtels
Ottawa, ON
- Full-time
…our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable…
Added 2 days ago
A
Bilingual Royal Service Agent (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Must possess outstanding guest services skills
Added 3 days ago
FS
Core Agent (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
The Core Agent is a key connector within the resort, playing an essential role in delivering the intuitive, personalized service that defines the Four Seasons experience. Acting as a…
Added 4 days ago
BW
guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
- Full-time
Provide information on hotel facilities and services
Added 4 days ago
AC
Guest Service Agent- Remote Lodge Chapleau, ON
Aramark Canada
Chapleau, ON
- Full-time
Exciting opportunity! ARAMARK Remote Workplace Services is hiring Guest Service Agent for a brand-new remote lodge opening near Chapleau, Ontario at the end of November. Join our team and…
Added 4 days ago
MC
Resolution Agent Coordinator Canada
MSC Cruises
Mississauga, ON
- Full-time
…succeed, and a proven track record of delivering exceptional guest experiences. This position offers the opportunity to leverage operational expertise while contributing to agent…
Added 5 days ago
Reservations Sales Agent
Banff Caribou Properties
Banff, AB
As a Reservations Sales Agent, you’ll be the first point of contact for guests planning their Banff getaway. You’ll use your knowledge of BCP’s hotels, packages, products and services to…
Added 5 days ago
PH
front desk agent
PHI Hotel Group
Kamloops, BC
- Full-time
Provide information on hotel facilities and services

Germain Hôtels

Guest Services Agent

Ottawa, ON, K1V 2C1, Canada

Hiring hourly rate: $21.93 · Full-time

Apply About employer

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Job details

Pay: Hiring hourly rate: $21.93
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

"What can I do for you?" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

Diploma in Hospitality, an asset
Excellent oral and written communication skills
Natural customer service orientation with a positive attitude
Ability to handle difficult situations with professionalism and calm
Strong listening skills to understand guest needs and preferences
Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Hiring hourly rate: $21.93

This position is unionized, and compensation is set as per the current collective agreement.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

Apply About employer

More about this job

Responsibilities

The Guest Services Agent is responsible for managing guest check-ins and check-outs while providing personalized, attentive service to ensure a memorable stay. They must proactively resolve guest issues and collaborate with other departments to maintain smooth internal operations.

Requirements

Candidates should possess excellent communication skills, a positive attitude, and the ability to remain calm under pressure. A diploma in Hospitality is considered an asset, as is experience with OPERA PMS software.

Skills

Customer service
Communication skills
Problem solving
Professionalism
Active listening
Computer skills
Opera PMS
Conflict resolution
Interpersonal skills
Time management

Benefits

Travel discounts
Gym access

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Check-in
Check-out
Customer Experience
Opera PMS
Front Desk
Communication
Problem Solving
Professionalism
Customer Orientation
Hotel Operations
Guest Relations

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