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C
Claims Representative I, Auto
Co-operators
Toronto, ON · Moncton, NB · Hamilton, ON · Guelph, ON · London, ON · Ottawa, ON · Mississauga, ON · Calgary, AB · North York, ON
- Full-time
Work Model: Hybrid (2 days in office)
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EC
Future Leaders Program – Management Trainee
EMCO Corporation
Saskatoon, SK · Surrey, British Columbia
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
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Quality Control Inspector
Winpak
Winnipeg, MB
- Full-time
Ability to work 8-hour rotating shifts, including days, afternoons, and nights
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SV
Food Service Aide (FSA) Retirement, Perm Part-Time
Schlegel Villages
Whitby, ON
- Part-time
Support and embrace our resident-centered social culture and be proud to deliver the highest quality of customer service to our residents;
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SV
Food Service Aide (FSA) LTC
Schlegel Villages
Windsor, ON
- Part-time
Support and embrace our resident-centered social culture and be proud to deliver the highest quality of customer service to our residents;
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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Victoria, BC
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
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MA
Underwriting Assistant (Fixed-Term, 12 Months)
Marsh Agency
Canada
- Full-time
Experience in an administrative, operations, or support role, ideally within insurance, financial services, or a similarly regulated environment; alternatively, recent college graduates are…
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EH
Copywriters Lead
Eyr Holistic
Canada
- Full-time
Data Analysis Skills: Experience in analyzing customer feedback and market trends to inform copy decisions.
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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Calgary, AB
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added just now
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Saskatoon, SK
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added just now
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
AB · Edmonton, AB
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added just now
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added just now
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Store Manager - New Location!
Red Apple Stores ULC
Elk Point, AB
- Full-time
…store, build a team you’re proud of, and create a great shopping experience our new Elk Point…
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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Burnaby, BC
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
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Electrical & Instrumentation Engineer - Water Technologies
Veolia | Water Tech
Oakville, ON
- Full-time
All vendors must have a
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Associate Electrical, Instrumentation & Controls Engineer - Water Technologies
Veolia | Water Tech
Oakville, ON
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates
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AM
Senior Sales Application Engineer
AVL Manufacturing Inc.
Hamilton, ON
- $100,000 to $120,000 CAD / year
- Full-time
Experience in customer supporting teams with background in sales or technical roles.
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TM
Enterprise Report Developer
Tech Manitoba
Winnipeg, MB
- Internship
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…
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General Manager
Arrow
Stratford, ON
- Full-time
…providing innovative design, quality craftsmanship, and exceptional customer…
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Enterprise Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
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RB
Branch Manager
Royal Bank of Canada
MB · WINKLER, Manitoba
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 14 mins ago
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Maintenance Planner
Weyerhaeuser
Edson, AB
- Full-time
Candidate must possess the ability to interact effectively with all levels of personnel, both hourly and management
Added 14 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kamloops, BC
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 14 mins ago
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Branch Manager
RBC
Winkler, MB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 14 mins ago
PV
Inventory Control Supervisor
Pet Valu
Toronto, ON
- Full-time
Must have a minimum of 2 years of experience leading a team in a Warehouse or Distribution Center environment · Must have a minimum of 3 years of experience in Inventory Control positions ideally in leadership or high responsibility roles

Germain Hôtels

Guest Services Supervisor

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: Minimum 2 years' management or supervisory experience in a hotel context
Posting language: English
Posted: Nov 12, 2026

Original job description

Your repartee is as legendary as your sense of hospitality.

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, motivating and mobilizing teams
Ability to put yourself in the guest's shoes and understand their feelings and concerns
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee reception, reservations, night audit, and concierge operations while planning personalized arrivals for regular guests and VIPs. Support and develop team members, coordinate service with other departments, maintain health and safety standards, and help resolve complaints, emergencies, and other guest concerns.

Requirements

At least two years of hotel management or supervisory experience is required; a diploma in hotel management is an asset. Candidates should be effective, empathetic leaders with strong computer skills, and experience with OPERA PMS is an asset.

Skills

Team Leadership
Team Development
Guest Service
Complaint Management
Problem Solving
Crisis Management
Communication
Interdepartmental Coordination
Inventory Management
Reservation Operations
Night Audit Operations
Concierge Operations
Health And Safety Compliance
Hygiene And Sanitation
OPERA PMS

Benefits

Employee Travel Discounts
Creative And Autonomous Work Environment
On-Site Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Hotel Management
Guest Services
Reception
Reservations
Night Audit
Concierge
VIP Guest Services
Personalized Guest Experience
Team Leadership
Team Development
Complaint Management
Service Excellence
Crisis Management
Emergency Response
Interdepartmental Coordination
Inventory Management
Health And Safety
Hygiene
Sanitation
OPERA PMS
Hospitality

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