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EC
Future Leaders Program – Management Trainee
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- Full-time
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Markham, ON
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Added 1 min ago
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Facility Manager III
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Toronto, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 1 min ago
C
https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/38504/?utm_medium=jobshare&utm_source=External+Job+Share
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General Repair Technician I
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Assistant Store Manager
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Housekeeper, IL (Casual) - Magnolia Gardens
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Bilingual Debt Collection Agent (Consumer & Estate Accounts)
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Organizing and tracking files across different Canadian jurisdictions while following provincial regulations, company procedures, and customer service best practices.
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AE
VP, New Customer Acquisition
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The Vice President, New Customer Acquisition will be responsible for all external prospect acquisition activities. They will manage and strategically deploy one of the largest marketing…
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Audi Brand Specialist / Product Advisor - OpenRoad Audi Boundary
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SI
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Culinary Manager
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- $56,000 to $57,000 CAD / year
- Full-time
families, and team members. For us, this is more than a job; it’s a passion. Together, we create a
Added 16 mins ago
W
(CAN) Leader d’équipe, aire des caisses
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…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 16 mins ago
GH
Guest Services Supervisor
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ON · Mississauga, ON
- Full-time
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels…
Added 16 mins ago
MAC Southcentre - On Call - Calgary, AB
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Représentant(e) au service à la clientèle bilingue, Centre du service des risques des particuliers (contrat de 12 mois)
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B
Facility Manager III
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Toronto, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 31 mins ago
A
Intern Developer/ Stagiaire développeur
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Montreal, QC
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Acumatica est une entreprise portée par une mission. Nous sommes un leader innovant des solutions ERP (Enterprise Resource Planning) dans le cloud, au service d’entreprises en croissance…
Added 31 mins ago
AC
Trainee Technician Opportunities
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Tiverton, ON
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Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power,…

Germain Hôtels

Guest Services Supervisor

ON, Canada
Mississauga, ON, L4V 0A1, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years' management or supervisory experience in a hotel context
Posting language: English
Posted: Nov 12, 2026

Original job description

Your repartee is as legendary as your sense of hospitality.

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, motivating and mobilizing teams
Ability to put yourself in the guest's shoes and understand their feelings and concerns
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Guest Services Supervisor oversees daily reception, reservations, and concierge operations while ensuring high service standards. They also support team development, coordinate inter-departmental activities, and manage guest complaints or emergencies.

Requirements

Candidates should have at least 2 years of supervisory experience in a hotel setting and strong leadership capabilities. Proficiency in hotel management software like Opera PMS and a diploma in Hotel Management are considered assets.

Skills

Hotel management
Team leadership
Customer service
Complaint management
Crisis management
Reception operations
Night audit
Concierge operations
Staff development
Inventory management
Opera PMS
Communication
Problem solving
Hospitality

Benefits

Travel discounts
On-site gym

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hotel Management
Reception
Reservations
Night Audit
Concierge
Opera PMS
Leadership
Team Mobilization
Customer Service
Complaint Management
Crisis Management
Inventory Management
Hospitality
VIP Services
Staff Development
Health and Safety

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Work requirements

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